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Patient Access Service Representative Jobs in Decatur, IL

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Our Patient Access Associate will assist in providing access to services provided at the hospital and/or other service area. Knowledge of all tasks performed in the various Patient Access Service ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Our Patient Access Associate will assist in providing access to services provided at the hospital and/or other service area. Knowledge of all tasks performed in the various Patient Access Service ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate ...

Memorial Health

Patient Access Associate I

Lincoln, IL · On-site

$16.50 - $24.82/hr

Our Patient Access Associate will assist in providing access to services provided at the hospital and/or other service area. Knowledge of all tasks performed in the various Patient Access Service ...

ZOLL LifeVest

Patient Service Representative

Decatur, IL · On-site

$17 - $21.50/hr

Patient Service Representative (PSR) Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed ...

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Patient Access Service Representative information

See Decatur, IL salary details

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How much do patient access service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient access service representative in Decatur, IL is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.53 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Decatur, IL?

For Patient Access Service Representative jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Decatur, IL look for?

The top searched job categories for Patient Access Service Representative jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Patient Access Service Representative jobs?

Cities near Decatur, IL with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,427 per year, or $18.5 per hour.

Patient Access Representative

Crossing Healthcare

Decatur, IL • On-site

$15 - $20/hr

Other

Posted 22 days ago

Job description

Patient Access Representative

Community Health Improvement Center - Decatur, IL

Overview

Salary Range $15.00 - $20.00 Hourly Position Type Full Time Education Level High School Category Admin - Clerical

Description

Job Summary:

The Patient Access Representative welcomes patients, checks all pre-appointment requirements including patient information and notifies the clinic that patients have arrived for their appointments. The Patient Access Representative will support Crossing Healthcare's mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures.

Supervisory Responsibilities:

  • None
Qualifications

Duties/Responsibilities:

  • Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete
  • Ensures that all pre-appointment information is up to date and accurate prior to appointments
  • Confirms identity with proper identification
  • Accesses Web-site to obtain status of Medical card
  • Obtains and enters appropriate Proof of Income documentation
  • Handles patient inquiries and concerns politely and knowledgably, referring when appropriate to other staff members
  • Provides feedback and collaborates with co-workers and leadership to improve departmental performance
  • Answers telephone professionally and directs calls appropriately
  • Remains aware of all call queues and completes call processing in an efficient manner while maintaining a high level of customer experience
  • Conduct scheduling/reminder/re-scheduling phone calls to patients.
  • Schedules appointments for patients and notifies patients of changes in appointments
  • Provide information to patients/outside callers.
  • Provide schedule support to providers.
  • Reschedules appointments as needed
  • Scans paperwork into EHR
  • Record and deliver messages.
  • Works at other sites as needed
  • Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors
  • Completes all annual mandatory requirements and conditions of employment
  • Copies, faxes and mails documents as requested
  • Performs other duties as required

Competencies:

  • Ability to maintain confidentiality
  • Ability to relate to persons of various economic levels and cultures
  • Average to above average level of interest in working with people and data
  • Cooperative attitude, with the ability to be assertive when needed
  • Proficiency in use of telephone system, computer, and basic office equipment
  • Superior listening, verbal, and written communication skills
  • Excellent data entry and typing skills
  • Knowledge of customer service practices and principles
  • Ability to handle the stressful situation appropriately
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Education and Experience:

  • High School Diploma or equivalent
  • One to two years' experience in health care setting preferred

Physical Requirements:

  • Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
  • Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.
  • Pleasant speaking voice

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