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Patient Access Service Representative Jobs in Madison, WI

Stoughton Health

Patient Access Representative

Stoughton, WI · On-site

$16.75 - $21.25/hr

Patient Access Representative Stoughton Health has an excellent opportunity for a Patient Access ... This position establishes hospital billing accounts and accurately charges for services that are ...

Stoughton Health

Patient Access Representative

Stoughton, WI · On-site

$16.75 - $21.25/hr

Stoughton Health has an excellent opportunity for a Patient Access Representative to join our ... This position establishes hospital billing accounts and accurately charges for services that are ...

UnityPoint Health

Patient Access Rep

Madison, WI · On-site

$17.50 - $22.25/hr

We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming ... service (POS) collections and estimates Assist with patient self-service registration processes ...

UWHealth

Patient Access Representative, Hospital

Madison, WI · On-site

$17.25 - $22.25/hr

Be part of something remarkable Bring your excellent customer service to UW Health. We are seeking a Patient Access Representative - Hospital to: * Enter and verify demographic and insurance ...

UW Health

Patient Access Representative, Hospital

Madison, WI · On-site

$17.50 - $22.25/hr

Be part of something remarkable Bring your excellent customer service to UW Health. We are seeking a Patient Access Representative - Hospital to: * Enter and verify demographic and insurance ...

SSM Health

Patient Access Representative I

Janesville, WI · On-site

$17 - $21.75/hr

PRN Evening Patient Access Representative - Emergency Department, SSM Health St. Mary's Hospital ... Provides counseling to patient, participant or their representative regarding pre-service ...

SSM Health

Patient Access Representative I

Madison, WI · On-site

$17.50 - $22.25/hr

Regular Job Highlights: Part Time Patient Access Representative- Emergency Department Schedule ... Supportive leadership and a collaborative team environment Bring your heart for service and your ...

SSM Health

Patient Access Representative I

Madison, WI · On-site

$17.50 - $22.25/hr

Supportive leadership and a collaborative team environment Bring your heart for service and your ... Provides counseling to patient, participant or their representative regarding pre-service ...

SSM Health

Patient Access Representative I

Janesville, WI · On-site

$17 - $21.75/hr

Provides counseling to patient, participant or their representative regarding pre-service ... team members instant access to their earned, unpaid base pay (fees may apply) before payday.

SSM Health

Patient Access Representative I

Madison, WI · On-site

$17.50 - $22.25/hr

Supportive leadership and a collaborative team environment Bring your heart for service and your ... Provides counseling to patient, participant or their representative regarding pre-service ...

Mercyhealth

Patient Access Specialist

Janesville, WI

$17 - $22.50/hr

Must have excellent customer service skills. * Answers questions about organization and provides ... Ensures compliance with Patient Access and Revenue Cycle related policies and procedures. * Reviews ...

Mercyhealth

Patient Access Specialist

Janesville, WI · On-site

$17 - $22.50/hr

Must have excellent customer service skills. * Answers questions about organization and provides ... Ensures compliance with Patient Access and Revenue Cycle related policies and procedures. * Reviews ...

Mercy Health System

Patient Access Specialist

Janesville, WI · On-site

$15.75 - $21.25/hr

Must have excellent customer service skills. * Answers questions about organization and provides ... Ensures compliance with Patient Access and Revenue Cycle related policies and procedures. * Reviews ...

Mercyhealth

Patient Access Specialist

Janesville, WI · On-site

$17 - $22.50/hr

... services, and billing resulting in denials and delays in payment. Initiate appeals with insurers ... Ensures compliance with Patient Access and Revenue Cycle related policies and procedures. * Reviews ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Madison, WI

Patient Access Service Representative information

See Madison, WI salary details

$12

$19

$24

How much do patient access service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient access service representative in Madison, WI is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $21.30 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Madison, WI?

For Patient Access Service Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Madison, WI look for?

The top searched job categories for Patient Access Service Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Patient Access Service Representative jobs?

Cities near Madison, WI with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 60% Full Time, 37% Part Time, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,925 per year, or $19.2 per hour.

Patient Access Representative

Stoughton Health

Stoughton, WI • On-site

$16.75 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Patient Access Representative

Stoughton Health has an excellent opportunity for a Patient Access Representative to join our Registration team on a Full-Time basis. This position is responsible for accurately capturing and maintaining patient diagnosis, procedures, demographics, employment, emergency contact, guarantor, and insurance information for patients admitted for inpatient and outpatient services at Stoughton Hospital. This position establishes hospital billing accounts and accurately charges for services that are rendered. This position interacts with many internal and external customers and is responsible for creating a positive first impression of Stoughton Hospital. This position is also responsible for routing communications throughout the Hospital and Dean Clinics and assisting with the traffic flow in visitor and patient reception areas.

Essential Functions:

  • Collects patient information for accurate billing of patient services
  • Prioritizes appropriate registration duties that impact the billing process
  • Communicates effectively with other departments of the hospital to perform daily functions
  • Receptionist duties that include greeting and providing information to patients and visitors
  • Monitors hospital emergency panels and initiates appropriate procedures for proper action
  • Good telephone skills
  • Good time management skills

Position Requirements:

  • Required: High School Graduate or Equivalent
  • Preferred: Post-secondary clerical coursework
  • Required: Previous clerical experience
  • Preferred: Clerical experience in a medical setting and previous Registrar/Switchboard experience.
  • Computer Competency: Basic Computer Skills are expected for this position
  • Microsoft Office Suite Skills: Intermediate Skills- Able to perform fairly detailed formatting, create Word and Excel files, write formulas, and prepare applicable charts for reports

Work Shift:

  • Full-Time, 1.0 FTE
  • 40 Hours Per Week
  • Monday - Friday
  • 6:00 am - 2:30 pm
  • 2 Holidays per year

Benefits:

  • 403(b) retirement plan (employer match at hire)
  • Medical Insurance (Multiple Health Plan Options)
  • Dental, and Vision insurance
  • Disability and life insurance
  • Flexible spending account
  • Health Savings Account (HSA)
  • Paid Time Off (PTO at hire)
  • Employee assistance programs
  • Tuition Assistance
  • Free On-Campus Parking

Work Environment:

This position is an in-person position at the Stoughton Hospital location. The role supports a collaborative and supportive work culture while providing exceptional, personalized service.

Stoughton Health offers a competitive pay rate, shift differential pay, and excellent benefits. Equal Opportunity Employer. Apply online to join our team

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