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Patient Access Service Representative Jobs in Luling, LA

Ochsner Health

Patient Access Rep

New Orleans, LA · On-site

$16.50 - $21.25/hr

Responsible for point-of-service collections, face-to-face patient interactions related to ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ochsner Health

Patient Access Rep

New Orleans, LA · On-site

$16.50 - $21.25/hr

Responsible for point-of-service collections, face-to-face patient interactions related to ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient access service representative in Luling, LA is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.23 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Luling, LA?

For Patient Access Service Representative jobs in Luling, LA, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Luling, LA look for?

The top searched job categories for Patient Access Service Representative jobs in Luling, LA are:

What cities near Luling, LA are hiring for Patient Access Service Representative jobs?

Cities near Luling, LA with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Luling, LA as of June 2026, with employment types broken down into 55% Full Time, 40% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,037 per year, or $17.3 per hour.

Patient Access Representative

Ascension Depaul Services

New Orleans, LA • On-site

$16 - $20.25/hr

Other

Posted 10 days ago

Job description

JOB DESCRIPTION
Position: Patient Access Representative
Reports to: Operations Manager Status: Full Time/ Non-exempt
Department: Behavioral Health
Ascension DePaul Services CORE VALUES:

  • Service of the Poor - Employee demonstrates generosity of spirit, especially for persons most in need
  • Reverence - Employee demonstrates respect and compassion for the dignity and diversity of life
  • Integrity - Employee inspires trust through personal leadership
  • Wisdom - Employee integrates excellence and stewardship into execution of job duties
  • Creativity - Employee demonstrates courageous innovation
  • Dedication - Employee affirms the hope and joy of the Ascension DePaul Services mission
GENERAL JOB DESCRIPTION
Responsible for greeting the public, scheduling appointments, maintaining medical records, processing patients at admission and discharge and clerical duties as assigned. Provides services in compliance with DePaul Community Health Center as a representative for the Clinic.
DUTIES & RESPONSIBILITES
  • Responsible for the cleanliness of the patient waiting area.
  • Responsible for maintaining a professional appearance of patient access working area.
  • Works with patients to schedule new appointments and follow up appointments.
  • Contacts no show appointments to reschedule.
  • Works with patients to complete a registration packet and data entry into patient electronic health record. This includes, but is not limited, to adding and updating patients' records, change in demographics, insurance information and financial status.
  • Enter patient's arrival and check patients into the health center.
  • Verify all patients' insurance at the time of service and ensures all patients are educated on the patient portal.
  • Works with patients to sign up for the patient portal.
  • Receive and route all incoming telephone calls; making and verifying appointments as required.
  • Responsible for the maintenance patient medical records
  • Makes the appropriate request for medical reports from referring facilities as required and forwards to the medical records department.
  • Responsible for working with patient population to collect required payment for services.
  • Makes the appropriate referrals to the financial counselor as needed.
  • Accepts supervision, feedback and continuing education programs as requested by the supervisor. Supports policies, procedures and supervisory decisions within the Health Center.
  • Utilizes established channels of communication and proper lines of authority for problem solving and communication.
  • Participates in all required training as designated by the supervisor.
  • Maintains an acceptable attendance record and provides proper notification and leave slips for absence or tardiness.
  • Accepts responsibility of patient rights. Maintains and assures patient confidentiality.
  • Applies the Vision and Mission of the DCHC and Ascension Health.
  • Performs any and all duties deemed necessary as requested by the supervisor.

WORK ENVIRONMENT
Work is normally performed inside with in temperature-controlled environment.
MINIMUM QUALIFICATIONS
  • Must have a high school diploma or GED
  • At least three (3) years' experience in a health care business office setting.
  • Must have 3 years of cash handling or payment posting experience.
  • Experience working with an electronic medical record preferred.
  • Experience working with a diverse population.
  • Must have excellent communication skills, including verbal and written.
  • Must be computer literate
PREFERRED QUALIFICATIONS
  • Bilingual English/Spanish

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