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Patient Access Service Representative Jobs in Decatur, AL

QCHI

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

The Customer Service Representative opportunity is a part time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

The Customer Service Representative opportunity is a part time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15.25 - $20.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

QCHI

Customer Service Representative

Athens, AL · On-site

$13.50 - $18.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as ...

Huntsville Hospital

Patient Services Rep

Madison, AL · On-site

$15 - $19/hr

Job Title Patient Registration Representative Greets the public, patients, and families. Obtains ... Handles all customer service issues in a customer friendly manner. Accurately listens and responds ...

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Leonardo DRS

Field Service Representative

Huntsville, AL · On-site

$60 - $80/hr

Field Service Representative Location: Huntsville, AL, US, 35808 Job ID:114102 The Leonardo DRS ... Ability to obtain a Common Access (CAC) card. * Ability to obtain a Security Clearance. Physical ...

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Patient Access Service Representative information

See Decatur, AL salary details

$11

$17

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How much do patient access service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient access service representative in Decatur, AL is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.81 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What cities near Decatur, AL are hiring for Patient Access Service Representative jobs?

Cities near Decatur, AL with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,432 per year, or $17 per hour.

Customer Service Representative

Athens, AL • On-site

QC Holdings-LendNation
See more jobs at QC Holdings-LendNationexternal

$13.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Customer Service Representative

Lend Nation is looking for an energetic, positive Full-Time Customer Service Representative to join our team! This position will work at Branch 4106 located at 211 Hwy 31 S Athens, AL 35611. The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!

As a Customer Service Representative, you will:

  • Complete cash transactions for our customers
  • Initiate customer loans
  • Contact customers about past due payments
  • Work rotating shifts and some Saturdays. You will have Sundays off!

As a Customer Service Representative you will need to bring:

  • Excellent customer service skills
  • Cash Handling experience
  • Ability to operate computers and standard office equipment preferred
  • Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
  • Ability to work with minimal supervision
  • Reliable attendance is an essential requirement of the position
  • Must be at least 18 years of age
  • Must have proof of eligibility to legally work in the United States

We offer our Customer Service Representatives:

  • Monthly bonus program
  • Steady hours, Paid Time Off, Paid Holidays

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Benefits available to full time employees. Each benefit available at varying lengths of employment.

About the company:

QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.

QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.

The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.

Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.

QCHI / LendNation is an Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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