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Patient Access Operations Manager Jobs in Georgia

Syneos Health, Inc.

Patient Access Manager

Atlanta, GA · On-site

The primary focus of the Patient Access Manager is to ensure that the activities of thePatient Access Specialistscontribute to the achievement of the objectives. You will: * Lead, manage and develop ...

MedCura Health

Patient Access Representative

Atlanta, GA · On-site

$16 - $22/hr

Patient Access Representative We are seeking a Patient Access Representative to support front-desk ... Schedule appointments and manage patient flow to help maintain timely operations. * Answer incoming ...

Tri-Med Family Care

Patient Access Specialist

Dalton, GA · On-site

$17 - $19/hr

This role ensures accurate records, supports clinic operations, and delivers a positive patient ... Proven flexibility and willingness to manage a variety of tasks.Willingness to work evenings or ...

Tri-Med Family Care

Patient Access Specialist

Dalton, GA · On-site

$15.25 - $20.50/hr

This role ensures accurate records, supports clinic operations, and delivers a positive patient ... Proven flexibility and willingness to manage a variety of tasks. * Willingness to work evenings or ...

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Patient Access Operations Manager information

What is a patient access operations manager?

Patient Access Operations Managers are healthcare professionals responsible for overseeing the processes related to patient registration, admissions, scheduling, and insurance verification in hospitals or healthcare facilities. They manage teams that handle patient intake, ensure compliance with regulations, and work to optimize the patient experience from initial contact through billing. Their role is crucial in maintaining efficient operations, improving patient satisfaction, and ensuring accurate collection of patient information for billing and care coordination.

What are the key skills and qualifications needed to thrive as a patient access operations manager?

To thrive as a Patient Access Operations Manager, you need expertise in healthcare administration, insurance verification, and revenue cycle management, often supported by a bachelor’s degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHR), and patient registration software is typically required. Strong leadership, problem-solving, and customer service skills help you manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient flow, ensuring compliance, and improving overall operational efficiency in healthcare settings.

What are the main challenges a patient access operations manager faces when coordinating between clinical staff and administrative teams?

A Patient Access Operations Manager often navigates challenges related to balancing the needs of clinical teams, who prioritize patient care, with administrative teams focused on efficiency and compliance. Ensuring smooth communication, aligning goals, and resolving workflow bottlenecks are key aspects of the role. Managers must stay proactive about addressing scheduling conflicts, regulatory requirements, and evolving technology systems. Building strong relationships across departments and fostering a collaborative environment are essential for overcoming these challenges and ensuring a seamless patient experience.

What is the difference between Patient Access Operations Manager vs Patient Access Supervisor?

AspectPatient Access Operations ManagerPatient Access Supervisor
ResponsibilitiesOversees entire patient access department, manages staff, implements policies, and ensures complianceSupervises daily patient access activities, trains staff, and handles patient inquiries
Required CredentialsBachelor's degree in healthcare administration or related field; experience in patient accessHigh school diploma or associate degree; experience in patient registration or access
Work EnvironmentHospital or healthcare facility management settingClinical or hospital outpatient setting
Common UsageUsed by larger healthcare organizations for departmental leadershipUsed in hospitals for frontline supervision

The Patient Access Operations Manager typically holds a broader leadership role, overseeing the entire patient access department, while the Patient Access Supervisor focuses on daily supervision of staff. Both roles require healthcare experience, but the manager position often demands more advanced credentials and strategic responsibilities.

Patient Access Navigator - Scheduling (Days)

Carrollton, GA • On-site

Tanner Health System
Health Care and Social Assistance • 1 - 5K employees
Learn more about Tanner Health Systemexternal

$14.25 - $19/hr

Full-time

Posted 14 days ago

Job description

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.
Qualifications

Education:High School Diploma or GED
Experience:Six months of related experience
Knowledge, Skills and Abilities:
*Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
*Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
*Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
*Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
*Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows
*Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
*Basic problem-solving skills with the ability to recognize issues and escalate appropriately
*Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment
Licenses & Certifications:
* NONE REQUIRED

STATEMENT OF EMPLOYMENT PHILOSOPHY

Being a part of Tanner Health is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

JOB DEFINITION

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

JOB FUNCTIONS


Essential Functions

Access Optimization & Scheduling Accuracy: Reviews and processes scheduling requests generated from provider orders within assigned work queues, ensuring accurate appointment selection, appropriate resource utilization, and alignment with clinical and scheduling protocols. Ensures scheduling accuracy to reduce reschedules and downstream disruption.

Order & Clinical Requirement Validation: Demonstrates ownership in proactively partnering with provider offices to identify, investigate, and resolve discrepancies in orders, documentation, and scheduling requirements, ensuring completeness and accuracy of all required elements to support timely scheduling, patient readiness, and downstream workflow integrity.

Throughput & Workqueue Management: Actively prioritizes and manages scheduling calls, assigned inventory, and workqueues to ensure the right work is completed at the right time, supporting timely patient access and resolution within defined service level expectations. Seeks out support as needed to prevent delays.

Throughput & Workqueue Management: Maintains consistent availability to support call handling and patient access operations, minimizing time off the call or messaging queue during peak periods, ensuring non-call time is used productively, to manage assigned workqueues and scheduling tasks.

Digital Access Utilization: Demonstrates ownership in promoting and facilitating patient use of digital access and self-service tools, including MyChart enrollment, Ticket Scheduling, E-Check-In, and other patient-facing technologies, to enhance patient experience, improve access efficiency, reduce manual workload, and support adoption of digital front door initiatives.


Compliance Statement

Employee performs within the prescribed limits of Tanner Health's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

QUALIFICATIONS


Education

Education Level

Education Details

And/
Or

High School Diploma or GED


Experience

Experience

Experience Details

Six months of related experience


Knowledge, Skills, and Abilities

Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.

Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment

Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy

Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members

Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows

Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs

Basic problem-solving skills with the ability to recognize issues and escalate appropriately

Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment


Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

NONE REQUIRED

Specialty Job (TMG)?

YES

NO

Clinical (TMG Only)

Clerical (TMG Only)

APP (TMG Only)

Contact with Others / Effect of Error


Contact with Others:

Appreciable contacts as regular part of the job with others outside of the department or organization. Requires discretion and tact to give or get specialized information to perform duties of job.


Effect of Error

Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.


Supervisory Responsibility

Exercises no supervision, work direction, or instruction of other employees or students.


People Management:

# Direct Resources Managed

# Indirect Resources Managed

Individual Contributor


Mental Demands

Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.


PHYSICAL DEMANDS/WORKING CONDITIONS


Physical Effort:

Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.


Physical Demands:

Balancing - N/A

Bending - Occasionally

Carrying - Occasionally

Climbing - N/A

Color Vision - Occasionally

Crawling - N/A

Driving -- CDL class vehicles - N/A

Driving -- Class C vehicles - N/A

Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift - N/A

Feeling (Touch) -- determining temperature, texture, by touching - N/A

Handling -- seizing, holding, grasping - Occasionally

Hazmat suit usage (PPE) - N/A

Hearing - Constantly

Kneeling - Occasionally

Lifting 25 to 60 lbs. - N/A

Lifting over 60 lbs. - N/A

Lifting up to 25 lbs. - Occasionally

Manual Dexterity -- picking, pinching with fingers etc. - Occasionally

N95 Respirator usage (PPE) - N/A

Pushing/Pulling -- 25 to 60 lbs. - N/A

Pushing/Pulling -- over 60 lbs. - N/A

Pushing/Pulling -- up to 25 lbs. - Occasionally

Reaching -- above shoulder - Occasionally

Reaching -- below shoulder - Occasionally

Running - in response to an emergency - Occasionally

Smelling - N/A

Speaking - Constantly

Squatting - N/A

Standing - Occasionally

Tasting - N/A

Typing - Constantly

Visual - Constantly

Walking - Occasionally


Working Environment:

Generally pleasant working conditions/normal office environment.

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