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Patient Access Operations Manager information

What is a patient access operations manager?

Patient Access Operations Managers are healthcare professionals responsible for overseeing the processes related to patient registration, admissions, scheduling, and insurance verification in hospitals or healthcare facilities. They manage teams that handle patient intake, ensure compliance with regulations, and work to optimize the patient experience from initial contact through billing. Their role is crucial in maintaining efficient operations, improving patient satisfaction, and ensuring accurate collection of patient information for billing and care coordination.

What are the key skills and qualifications needed to thrive as a patient access operations manager?

To thrive as a Patient Access Operations Manager, you need expertise in healthcare administration, insurance verification, and revenue cycle management, often supported by a bachelor’s degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHR), and patient registration software is typically required. Strong leadership, problem-solving, and customer service skills help you manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient flow, ensuring compliance, and improving overall operational efficiency in healthcare settings.

What are the main challenges a patient access operations manager faces when coordinating between clinical staff and administrative teams?

A Patient Access Operations Manager often navigates challenges related to balancing the needs of clinical teams, who prioritize patient care, with administrative teams focused on efficiency and compliance. Ensuring smooth communication, aligning goals, and resolving workflow bottlenecks are key aspects of the role. Managers must stay proactive about addressing scheduling conflicts, regulatory requirements, and evolving technology systems. Building strong relationships across departments and fostering a collaborative environment are essential for overcoming these challenges and ensuring a seamless patient experience.

What is the difference between Patient Access Operations Manager vs Patient Access Supervisor?

AspectPatient Access Operations ManagerPatient Access Supervisor
ResponsibilitiesOversees entire patient access department, manages staff, implements policies, and ensures complianceSupervises daily patient access activities, trains staff, and handles patient inquiries
Required CredentialsBachelor's degree in healthcare administration or related field; experience in patient accessHigh school diploma or associate degree; experience in patient registration or access
Work EnvironmentHospital or healthcare facility management settingClinical or hospital outpatient setting
Common UsageUsed by larger healthcare organizations for departmental leadershipUsed in hospitals for frontline supervision

The Patient Access Operations Manager typically holds a broader leadership role, overseeing the entire patient access department, while the Patient Access Supervisor focuses on daily supervision of staff. Both roles require healthcare experience, but the manager position often demands more advanced credentials and strategic responsibilities.

What cities in California are hiring for Patient Access Operations Manager jobs?

Cities in California with the most Patient Access Operations Manager job openings:

Senior Manager of Patient Access Services

Los Angeles, CA • On-site

UCLA Health
Health Care and Social Assistance • 10K+ employees
Learn more about UCLA Healthexternal

$80K - $168K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

UCLA Health rating

8.7

Company rating: 8.7 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

Job description

Description

Patient Access Services

Lead patient access operations for Santa Monica Hospital, including registration, admissions, financial clearance, patient throughput, and revenue cycle accuracy. As the Senior Manager of Patient Access Services, you will oversee daily operations, staff performance, workflow quality, regulatory compliance, and process improvement efforts across hospital access functions. This role leads a large multi-level patient access team and partners with clinical, administrative, Patient Financial Services, and care coordination teams to resolve access issues, reduce denials and delays, and support a high standard of service for patients and families.

In this role, you will:

  • Lead day-to-day patient registration, admissions, and financial clearance workflows for hospital patients while supporting efficient patient throughput.
  • Provide real-time operational support and decision-making for complex or urgent patient access issues, workflow barriers, and patient flow concerns.
  • Serve as an escalation point for patient concerns related to registration, access, or estimates, partnering with Patient Experience as needed.
  • Manage staffing coverage, daily assignments, hiring, onboarding, training, performance evaluations, coaching, corrective action, and employee relations support.
  • Promote a team-oriented, patient-focused culture aligned with service standards, staff accountability, and professional development.
  • Identify process improvement opportunities that reduce registration errors, denials, delays, and operational barriers in patient access workflows.
  • Apply knowledge of payer requirements, reimbursement processes, regulatory standards, and HIPAA requirements to support compliance and protect revenue.
  • Monitor quality metrics and denial trends, participate in audits and regulatory readiness activities, and use data to guide training, reporting, workflow improvements, budget monitoring, resource planning, and operational decision-making.

Salary Range:

$80,700 to $168,500 annually

Qualifications

Required

  • Bachelor’s degree in business, healthcare administration, or a related field, or equivalent experience.
  • 5 or more years of progressively responsible experience in healthcare operations, including patient access services, admissions, registration, and revenue cycle functions.
  • 2 or more years of experience serving in a supervisory capacity within healthcare or patient access operations.
  • Demonstrated knowledge of patient access operations, including admissions, registration, and financial clearance.
  • Working knowledge of Epic systems, including Admission, Discharge, Transfer and hospital billing applications.
  • Knowledge of medical terminology, payer contract requirements, reimbursement processes, and federal and state healthcare regulations, including HIPAA requirements.
  • Ability to supervise staff, prioritize workflows, manage competing operational demands, and support staff accountability.
  • Strong interpersonal, written, and verbal communication skills to collaborate effectively with patients, families, staff, and multidisciplinary teams.
  • Experience using performance metrics, reporting, data-driven decision-making, problem-solving techniques, and quality improvement or process redesign methods to improve operations.

Preferred

  • Certified Healthcare Access Manager certification is preferred.
  • Healthcare Financial Management Association certification is preferred.
  • Lean or Six Sigma training or certification with a process improvement focus is preferred.
  • Bilingual proficiency in English and Spanish is preferred.

What UCLA Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About UCLA Health

Sourced by ZipRecruiter

UCLA Health, operating within the healthcare industry, is significantly recognized for its commitment to improving the health and wellbeing of people through the integration of patient care, research, and education. Located in Los Angeles, California, UCLA Health was founded and associated with the University of California, Los Angeles (UCLA) in 1955, entrenching its roots in quality healthcare service provision. Through a broad range of medical services, UCLA Health significantly stands as a cornerstone for comprehensive outpatient, inpatient, and emergency care services, specialized treatments, and wellness checks. Notable for pioneering an integrated, comprehensive medical approach, UCLA Health is consistently ranked among the top health systems in the US and world.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

1955

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