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Patient Access Associate Jobs in Windsor Locks, CT

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Patient Access Associate information

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$13

$18

$22

How much do patient access associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient access associate in Windsor Locks, CT is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.30 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What cities near Windsor Locks, CT are hiring for Patient Access Associate jobs?

Cities near Windsor Locks, CT with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Windsor Locks, CT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,240 per year, or $18.9 per hour.

Patient Access Associate - Emergency Department

Hartford HealthCare at Home

Vernon, CT • On-site

Per diem

Re-posted 20 days ago

Job description

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
POSITION SUMMARY:
The Patient Access Associate for the Emergency Department is responsible for entering the patient into the system and determining the urgency for medical triage as well as validating and verifying the accuracy of medical record selection, working closely with clinical staff to ensure quality patient care and patient safety. This position requires the ability to complete emergency room, outpatient and inpatient registrations obtaining accurate demographic and financial data in order to ensure proper reimbursement, as well as the appropriate compliant signatures for documentation. Decision making requirements are needed for correct account management. The position supports policies and procedures pertaining to financial assistance for the uninsured, completing Attestations with the patients. Identifies and collects time of service dollars.
Qualifications:
EDUCATION/CERTIFICATION:
  • A High School degree or GED equivalent is required.
    EXPERIENCE:
  • Should have a basic familiarity with the use of personal computers and keyboards, some basic skill in Microsoft Word and Outlook is desirable but not required.
  • Knowledge of medical insurance is helpful.
  • Registration experience preferred.
    COMPETENCIES:
  • Exemplary Customer Service and English communication skills are a must.
  • Able to multitask.
  • Decision making skills.
    ESSENTIAL DUTIES and RESPONSIBILITIES:
    Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.
    Job-Specific Competency
  1. Accurately establishes patient account in a timely fashion, eliminating duplication of medical record numbers by linking the correct patient and Unit number.
  2. Completes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions registration system.
  3. Obtains signature on authorization form for all types of registrations including Observations and Inpatients and explains all components of the form to the person signing.
  4. Working knowledge of systems outside of ADT that are required to complete tasks.
  5. Directs patients and visitors to appropriate locations within the hospital.
  6. Completes registration process by producing registration form, admission plate and bracelet for registrant based on registration type.
  7. Completes registration by assigning the correct physician(s), admit source and admit priority, as well as HIPAA specific information as evaluated through the auditing process.
  8. Operates department specific equipment such as fax, copier, printer, and credit/debit machine.
  9. Pre-registers patients for scheduled appointments by responding to pre-registration phone promptly, returning messages in a timely fashion, printing scheduled lists and initiating phone calls as evidenced by weekly audits.
  10. Accurately performs the discharge function by entering an accurate diagnosis, disposition, referring out physician, discharge time, including time seen by triage, time placed in room, and time see by physician.
  11. Reconciles charges for the ED professional and facility component provided to Hartford HealthCare by the coding vendor and closes out month without delay.
  12. Reports discrepancies and/or issues immediately to the Manager of Patient Access such as accumulative missing records as evidenced by the weekly suspend report and works collaboratively with the Vendor, HIM, ED/PC physicians and nursing to resolve.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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