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Patient Access Associate Jobs in Norwalk, CT (NOW HIRING)

Smart Caliber Technology Inc.

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(AVP) - Patient Access Operations (Hospital Systems)

New York, NY · Remote

$150K - $175K/yr

United States (Remote) Employment Type: Full-Time Experience: 12-18+ Years Job Summary We are seeking an experienced Associate Vice President (AVP) - Patient Access Operations with deep functional ...

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Patient Access Associate information

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$13

$19

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How much do patient access associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient access associate in Norwalk, CT is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $21.97 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What cities near Norwalk, CT are hiring for Patient Access Associate jobs?

Cities near Norwalk, CT with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 25% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,494 per year, or $19.5 per hour.

Patient Access Representative

Shelton, CT

Pediatric Healthcare Associates
See more jobs at Pediatric Healthcare Associatesexternal

$17.25 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Pediatric Healthcare Associates is an independent pediatric group providing patient-centered, evidence-based, quality care for our patients, from infancy through young adulthood, through compassion, collaboration, and open communication with their families and our community.
Job Description
Pediatric Healthcare Associates is seeking a full-time Patient Access Representative to join our team. We are looking for a professional who excels in customer service, communicates clearly, and thrives in a fast-paced, team-oriented environment. The Patient Access Representative is responsible for answering and routing calls for four offices, scheduling appointments, supporting clinical and office staff, and ensuring a positive experience for every caller.
This position averages 30–37.5 hours per week and requires availability on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, as well as evening and weekend hours.
Overall Responsibilities
  • Answer high volumes of incoming calls promptly, professionally, and courteously
  • Determine caller needs and direct calls appropriately across four offices
  • Schedule and confirm patient appointments
  • Assist callers with all requests in an efficient, timely manner
  • Send detailed messages to offices and communicate with receptionists, nurses, clinicians, managers, hospitals, pharmacies, and labs
  • Read, monitor, and maintain clinicians’ schedules
  • Work recall lists daily
  • Support administrative tasks and call center duties as assigned
  • Maintain a positive and patient-focused approach with every interaction
Essential Skills amp; Abilities
  • Strong customer service, phone etiquette, and communication skills
  • Ability to handle high call volumes while maintaining a positive experience for each caller
  • Detail-oriented, organized, and able to multitask in a fast-paced environment
  • Team-oriented with the ability to work collaboratively
  • Reliable, punctual, adaptable, and job-knowledgeable
  • Ability to listen, understand, and respond accurately to caller needs
  • Commitment to maintaining the expected monthly Live Answer Rate and Average Talk Time
  • Regular and prompt attendance required
Non-Essential Skills amp; Abilities
  • Maintain a clean and organized workstation
  • Perform additional duties as needed or assigned
The above statements describe the core responsibilities of the role but are not an exhaustive list. Duties may be revised according to business needs.
Position Requirements
  • High school diploma or equivalent
  • Typing and computer proficiency
  • Previous customer service experience (preferably in a call center)
  • Healthcare or medical office experience preferred but not required
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Job Type: Full-time
Work Location: In person
Reports to: Assistant Director of Patient Access and Scheduling
Pediatric Healthcare Associates is an equal employment opportunity employer.

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