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Patient Access Associate Jobs in Baltimore, MD (NOW HIRING)

Gbmc

Access Referral Specialist

Hunt Valley, MD · On-site

The Access Referral Specialist will utilize DocuSign to obtain signatures for patient consents and ... Associate's or Bachelor's degree preferred. Experience Minimum of 3 years' experience with ...

Gbmc

Access Referral Specialist

Hunt Valley, MD · On-site

The Access Referral Specialist will utilize DocuSign to obtain signatures for patient consents and ... Associate's or Bachelor's degree preferred. Experience Minimum of 3 years' experience with ...

MedStar Health

Access Specialist

Baltimore, MD · On-site

Elicits and records patient information and inquiries by following established protocols to ... Directs guides and mentors associates to carry out tasks created by administrative leadership.

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All JobsPatient Access Associate JobsPatient Access Associate Jobs in Baltimore, MD

Patient Access Associate information

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$23

How much do patient access associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient access associate in Baltimore, MD is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.73 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Baltimore, MD?

The most popular types of Patient Access jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Patient Access Associate jobs?

Cities near Baltimore, MD with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,085 per year, or $19.3 per hour.

Patient Services Coordinator I (Psychiatry)(Bilingual-Spanish)

Kennedy Krieger Institute

Baltimore, MD • On-site

Full-time

Re-posted 17 days ago

Kennedy Krieger Institute rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview
The Scheduling Coordinator I (Bilingual-Spanish) will schedule new and follow-up patient appointments and perform a wide variety of administrative and front-end clinical operations activities which include, but are not limited to, greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources. The incumbent may assist the program's crisis management team and is expected to interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institute's minimum standards.
Responsibilities
  1. Accurately schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to date of service.
  2. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed.
  3. Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
  4. Work with assigned providers, families, and other staff to reschedule appointments based on patient's needs and according to established department policies and procedures. Monitor provider schedules on a regular basis and accurately modify patient appointments as necessary.
  5. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
  6. Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
  7. Reassign or reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns.
  8. Work with the Patient Access department to retrieve and assess insurance authorizations.
  9. Collect, track, and process quality improvement and patient tracking data as needed.
  10. Serve as a code green team member and respond to clients in behavioral crises as part of the program's crisis management procedures.
  11. Assist with the training of Patient Service Specialists.

Qualifications
  • High School Diploma, GED, or equivalent required.
  • Associate's degree or higher in Human Services, Healthcare Administration, or related field preferred.

EXPERIENCE:
  • Minimum 1-3 years of related experience (e.g., patient registration, scheduling, and/or coordinating patient services) required.

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