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Patient Access Associate Jobs in Baltimore, MD (NOW HIRING)

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Annapolis, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

Luminis Health

Patient Access Associate

Lanham, MD · On-site

The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAR ensures a positive ...

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All JobsPatient Access Associate JobsPatient Access Associate Jobs in Baltimore, MD

Patient Access Associate information

See Baltimore, MD salary details

$13

$19

$23

How much do patient access associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient access associate in Baltimore, MD is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.73 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs
What are the most commonly searched types of Patient Access jobs in Baltimore, MD? The most popular types of Patient Access jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Patient Access Associate jobs? Cities near Baltimore, MD with the most Patient Access Associate job openings:
Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 25% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,085 per year, or $19.3 per hour.

PATIENT ACCESS ASSOCIATE - PART TIME

LifeBridge Health

Baltimore, MD • On-site

Part-time

Re-posted 21 days ago

LifeBridge Health rating

6.3

Company rating: 6.3 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

671st of 887 rated healthcare providers

Job description

Position: Patient Access Associate

Department: Patient Access
Location: Sinai Hospital – Baltimore, MD
Schedule: Part-time / Friday, Saturday & Sunday - work every other weekend / (8-hour shift)
Shift: 3:00PM-11:30PM

Position Summary

The Patient Access Associate plays a vital role in creating a positive first impression for patients and families entering Sinai Hospital. This position is responsible for patient registration, insurance verification, payment collection, and delivering exceptional customer service throughout the patient experience.

The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced healthcare environment while maintaining professionalism and accuracy.

Key Responsibilities
  • Serve as a liaison between the hospital and patients, ensuring patient needs are met with compassion, professionalism, and efficiency.
  • Perform accurate patient registration, demographic verification, and insurance validation.
  • Collect co-pays, deductibles, and other patient payments in accordance with hospital policies.
  • Provide exceptional customer service to patients, visitors, physicians, and staff.
  • Greet every customer warmly with eye contact, a smile, and a professional introduction including your name and title.
  • Assist patients and families with questions related to appointments, admissions, and hospital procedures.
  • Maintain confidentiality and comply with HIPAA regulations and organizational policies.
  • Collaborate effectively with clinical departments, care teams, and leadership to support patient flow and operational efficiency.
  • Demonstrate professionalism, tact, and a positive attitude in all interactions.
Department Overview

The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The department also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.

QualificationsEducation
  • High School Diploma or GED preferred
Experience
  • 1–3 years of relevant customer service, registration, healthcare, or administrative experience preferred
Skills & Abilities
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service abilities
  • Ability to multitask in a fast-paced environment
  • Basic computer proficiency and data entry skills
  • Ability to remain calm and professional in stressful situations
  • Strong attention to detail and organizational skills
Why Join LifeBridge Health?

At LifeBridge Health Careers, you’ll become part of a mission-driven organization focused on caring for our community and supporting our team members. We offer a collaborative environment where employees are empowered to grow professionally while making a meaningful difference every day.

What LifeBridge Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About LifeBridge Health

Sourced by ZipRecruiter

LifeBridge Health is a $2B, 13,000 team member healthcare system that Cares Bravely for over 1 million patients annually throughout Maryland. We are comprised of 5 main healthcare centers: Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, and Grace Medical Center as well as several specialty and primary care locations throughout Baltimore.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1988

Social media

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