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Password Reset Analyst Jobs (NOW HIRING)

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability, and technical growth. Core Responsibilities 1. Service Desk Operations * Respond to client tickets ...

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability, and technical growth. Core Responsibilities 1. Service Desk Operations * Respond to client tickets ...

Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about credit errors, password reset, registration, mortgage loan ...

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability, and technical growth. Core Responsibilities 1. Service Desk Operations * Respond to client tickets ...

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

This is not a "password reset" role. The expectation is discipline, documentation, accountability, and technical growth. Core Responsibilities 1. Service Desk Operations * Respond to client tickets ...

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

The ideal candidate will have a strong technical background, solid analytical skills, and proven ... Provide technical assistance to the customer (Examples) - Password reset - Account information ...

A Brief Overview The Senior IT Systems Analyst is responsible for the day-to-day administration ... and self-service password reset. * Supports enterprise application SSO (SAML/OIDC), app ...

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

The ideal candidate will have a strong technical background, solid analytical skills, and proven ... Provide technical assistance to the customer (Examples) - Password reset - Account information ...

A Brief Overview The Senior IT Systems Analyst is responsible for the day‑to‑day administration ... password reset. * Supports enterprise application SSO (SAML/OIDC), app registrations, service ...

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 ... User password reset/account unlock/creation for Active Directory, Horizon, Business applications ...

Help Desk Analyst

Clearwater, FL

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents ... End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of ...

... password reset, account unlock, security role verification, etc.), network/VPN connectivity, and workflow issues using approved tools and documented procedures. * Analyze end user issues through ...

... password reset, account unlock, security role verification, etc.), network/VPN connectivity, and workflow issues using approved tools and documented procedures. * Analyze end user issues through ...

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents ... End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of ...

... password reset, account unlock, security role verification, etc.), network/VPN connectivity, and workflow issues using approved tools and documented procedures. * Analyze end user issues through ...

Showing results 21-40

Password Reset Analyst information

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How much do password reset analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for password reset analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are popular job titles related to Password Reset Analyst jobs?

For Password Reset Analyst jobs, the most frequently searched job titles are:

Infographic showing various Password Reset Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Job Position : Service Desk L1

Morrisville, NC • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees

$19.25 - $26.25/hr

Contractor

Re-posted 13 days ago


Job description

Job Position    : Service Desk L1

Location         : Morrisville NC
 

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.