Passport Support Associate Jobs in Decatur, TX (NOW HIRING)

This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to project completion (typically 2-4 years), though scope and duration are driven by business needs.

JOB SUMMARY

The Support Technician installs, tests, repairs, and troubleshoots equipment in shop and field environments. This role performs trial runs to ensure performance meets established specifications, documents issues, and supports customer training and problem resolution. Work is performed in industrial environments and around vehicles and autonomous systems.

Level is determined by experience, technical proficiency, troubleshooting independence, and scope of responsibility.

• High school diploma or GED required

• Associate degree or technical certification preferred

• 0-2 years of related technical, mechanical, or field service experience

• Performs equipment installation, testing, and basic troubleshooting under supervision

• Follows established testing procedures and documentation protocols

• Records equipment issues and reports findings to supervisor

• Assists with customer support and training as needed

• Escalates complex technical issues

• Works within established procedures

• Requires supervision for advanced diagnostics and field decisions

• High school diploma or GED required

• Associate degree or technical certification preferred

• 2-5 years of related technical or field service experience

• Independently installs, tests, and repairs equipment

• Diagnoses mechanical, electrical, and system-level issues

• Performs trial runs and validates performance against specifications

• Serves as a primary customer contact during service activities

• Documents issues clearly and escalates high-priority concerns

• May assist in training junior technicians

• Works independently within established procedures

• Exercises judgment in troubleshooting and field decisions

• High school diploma or GED required

• Associate degree, technical certification, or equivalent experience strongly preferred

• 5+ years of related technical or field service experience

• Leads complex installations, diagnostics, and system-level troubleshooting

• Performs advanced root cause analysis across mechanical and electrical systems

• Makes independent field decisions when supervision is unavailable

• Acts as a technical escalation resource for other technicians

• Conducts customer training independently

• Identifies process improvements and communicates detailed findings to engineering teams

• Highly autonomous

• Exercises advanced judgment in high-impact technical situations

• Install, test, repair, diagnose, and troubleshoot equipment

• Perform trial runs to ensure performance and quality meet specifications

• Record and report equipment issues

• Report high-priority bugs or system problems

• Serve as customer contact for problem resolution (level dependent)

• Lift and move equipment up to 50 lbs

• Climb ladders and maneuver around vehicles and machinery

• Work in industrial or shop environments

• Must be at least 18 years old

• Valid driver's license

• Eligible to obtain and maintain a passport

• Basic computer proficiency (Word, Excel, documentation tools)

• Strong written, phone, and verbal communication skills

• Ability to work independently and as part of a team

• Technical troubleshooting experience

• Familiarity with general testing protocols

• Strong documentation and organizational skills

• Detail-oriented with analytical problem-solving ability

• Experience working around vehicles, heavy equipment, or autonomous systems

Benefits

ASI offers a comprehensive benefits package, including:

• 401K Retirement Plan
• PTO and Holiday Pay
• Medical, Dental, Vision Plan
• Life Insurance Options
• Short-term and Long-term Disability

EEO Statement

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.