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Passport Support Associate Jobs in Utah (NOW HIRING)

CenCore LLC

Future IT Roles

Springville, UT · On-site

... Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database ... Passport Book or Passport Card. * High School Diploma or equivalent (Associate's or Bachelor ...

CenCore LLC

Site Leadership - UT

Saratoga Springs, UT · On-site

Support the Campus Manager in executing day-to-day site security operations and provide leadership ... Passport Book or Passport Card. * Minimum of 18 years of age. * High School Diploma or GED.

CenCore LLC

Site Lead

Saratoga Springs, UT · On-site

This role provides direct leadership for security escorts and support personnel, ensures compliance ... S. Passport Book or Passport Card. * High school diploma or equivalent required; associate or ...

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Passport Support Associate information

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$4

$20

$33

How much do passport support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for passport support associate in Utah is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Passport Support Associate vs Visa Support Specialist?

AspectPassport Support AssociateVisa Support Specialist
Required CredentialsCustomer service experience, basic knowledge of passport processingCustomer service experience, knowledge of visa regulations
Work EnvironmentTravel agencies, government offices, customer support centersEmbassies, consulates, travel agencies
Employer & IndustryGovernment agencies, travel companiesEmbassies, immigration firms, travel agencies

The Passport Support Associate primarily assists with passport applications and renewals, focusing on customer service and document processing. In contrast, a Visa Support Specialist handles visa applications, providing guidance on regulations and documentation. Both roles require customer service skills and knowledge of travel documentation but differ in their specific focus areas and regulatory knowledge.

What does a passport support associate do?

A passport support associate assists in the production of passports for travelers. As a passport support associate, you work in an office environment, handling various clerical duties such as reviewing passport applications and performing document verification in order to process each application for a new or renewed passport. Your responsibilities include all aspects of the passport application process. In addition to application review and verification of documents, you must operate office equipment to scan documents, enter data, and generate mailing labels, contact customers by phone to verify information, prepare passports, and mail out completed passports along with original copies of travel and identification documents.

What are the key skills and qualifications needed to thrive as a passport support associate?

To thrive as a Passport Support Associate, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with document verification tools, data entry systems, and government databases is typically required. Excellent customer service, communication, and problem-solving abilities help you interact effectively with applicants and colleagues. These skills ensure accurate processing, compliance with regulations, and a positive experience for individuals seeking passport services.

What is a passport support associate?

Passport Support Associates are professionals who assist with the processing and management of passport applications. They handle administrative tasks such as reviewing documents, data entry, customer service, and ensuring applicants meet all necessary requirements. These associates may work in government offices, passport agencies, or contracted facilities, and play a crucial role in helping citizens obtain travel documents efficiently. Their duties often include responding to inquiries, verifying information, and supporting the overall workflow of passport issuance.

What are some common challenges faced by passport support associates, and how can applicants prepare for them?

Passport Support Associates often face high volumes of applications, tight deadlines, and the need to maintain accuracy while handling sensitive personal information. Applicants can prepare by developing strong organizational skills, attention to detail, and the ability to stay calm under pressure. Familiarity with secure document handling and customer service best practices will also be beneficial, as associates frequently interact with the public and other government staff.
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Passport Support Associate jobs near you
Infographic showing various Passport Support Associate job openings in Utah as of August 2026, with employment types broken down into 76% Full Time, 17% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,304 per year, or $20.3 per hour.

Customer Service Associate - Trainee - Time Limited - No Benefits

Utah County

Provo, UT • On-site

$17.20/hr

Other

Re-posted 8 days ago

Job description

Customer Service Associate - Trainee - Time Limited - No Benefits

One of the job expectations is for you to become a certified Passport Acceptance Agent, which requires you to provide proof of your U.S. Citizenship.

Hourly Wage: $16.02 per hour

Will be eligible for job change to Customer Service Associate after completing required training and 300 hours of employment with an hourly wage of $17.20 per hour.

Job Summary

Provides services to members of the general public, assisting with marriage licenses, passport applications, as well as performing other statutory obligations of the Clerk's office.

Essential Functions

  • Perform marriage licensing services; assist and instruct the public in the application process for marriage licenses; verify eligibility to apply according to established statutes and ordinances; review applications for completeness and accuracy; issue licenses and maintain records on the same; provide assistance and education to marriage officiants to ensure proper completion of marriage documents.

  • Officiate the performance of civil marriages as a Deputy County Clerk.

  • Perform passport services; provide technical assistance to the public seeking out-of-country travel authorization; assist in the completion and submission of passport applications; verify validity and accuracy of applicant's personal documentation; take photos; administer oaths; mail passport applications with transmittal sheets to the required passport processing center.

  • Perform cashiering duties following County policies and procedures.

  • Perform and processes credit card orders and resolve any related customer issues.

  • Provide excellent customer service.

  • Collect and receipt fees for various transactions and services; balance money received at end of day and prepare applicable reporting materials.

  • Perform other tasks in support of the Clerk's Office as assigned.

Knowledge, Skills, and Abilities

Knowledge of standard office technology, equipment, software, and practices and procedures

Skilled in reading, writing, and basic math

Skilled in cashiering and cash handling

Ability to demonstrate excellent public relations and establish and maintain working relationships with employees and the public

Ability to follow verbal and written procedures and instructions

Ability to act independently and as a team member

Ability to communicate clearly and effectively verbally, in writing, and publicly

Ability to read and interpret State and Federal laws and guidelines associated with marriage and passports

Ability to use sound judgment, deductive reasoning, and clarifying questions to effectively assist the public and perform job duties; interact with people in a sensitive, tactful, and professional manner

Ability to organize, prioritize, and accurately complete work in a timely manner and under stress and pressure

Required Education and Experience

1. High School diploma or equivalent.

2. One (1) year of general customer service experience in a retail, call center, office, or other related environment.

3. Equivalent combinations of education and experience may also be considered.

4. Preference may be given to applicants with a documented typing speed of 40 wpm or more.

5. Preference may be given to applicants who are fluent in Spanish, Russian, Tagalog, or Hebrew. Premium pay of an additional $1.00 per hour may be available.

Utah County Government is a drug-free workplace.

AAP/EEO Statement

It is the policy of Utah County Government to assure equal employment opportunity to its employees and applicants for employment without regard to race, color, religion, national origin, disability, age, sex, sexual orientation, genetic status of gender identity.

UTAH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

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