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Passport Office Associate Jobs (NOW HIRING)

City of New York

PAYMENT SUPPORT ASSOCIATE

Manhattan, NY · On-site

$40K - $50K/yr

The Office of Fiscal Operations is HRA's primary payments and accounting office, and the core ... Passport, PayTrace, and CARES, to perform timely data entry and create vendor payment vouchers ...

CGI Inc.

Passport Data Entry Clerk III

Chicago, IL · On-site

$21.85/hr

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency ... Office. Verify all completed transactions and run designated reports. • Assist with Acceptance ...

CGI Inc.

Passport Data Entry Clerk II

Chicago, IL · On-site

$19.47/hr

CGI Federal is looking for experienced Support Associates to support the Chicago Passport Agency ... Office. Verify all completed transactions and run designated reports. • Assist with Acceptance ...

kgs

Records Support Associate II

Washington, DC

... Office on the repatriation loan debt program and enter various passport holds into the Department ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

kgs

Records Support Associate II

Washington, DC

... Office on the repatriation loan debt program and enter various passport holds into the Department ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

Koniag, Inc.

Records Support Associate II

Washington, DC · On-site

... Office on the repatriation loan debt program and enter various passport holds into the Department ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

CGI Inc.

Support Associate III

Houston, TX · On-site

$21.20/hr

... office tours, etc. • Assist CSM in maintaining and cataloging electronic records of passport ... Support Associates in job functions, duties, and tasks. • Assist with "not issued cases ...

Koniag

Records Support Associate II

Washington, DC

... Office on the repatriation loan debt program and enter various passport holds into the Department ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

City of New York

Procurement Generalist

Staten Island, NY · On-site

$50K - $60K/yr

Procurement and Sourcing Solution Portal (Passport); Office of Citywide Procurement (OCP); and the ... Community Associate SALARY RANGE: $55,000 - $57,000, Commensurate with experience; full NYC ...

CGI Inc.

Support Associate IV

Los Angeles, CA · On-site

$18.25 - $23.75/hr

Support Associate IV Category: Administration Main location: United States, California, Los Angeles ... office equipment and machinery in the preparation, processing, and mailing of passports and ...

Technical and Project

Support Associate Level III

Dallas, TX · On-site

$16.75 - $21.75/hr

... office tours, etc. • Assist CSM in maintaining and cataloging electronic records of passport ... Support Associates in job functions, duties, and tasks. • Assist with "not issued cases ...

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Passport Office Associate information

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How much do passport office associate jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for passport office associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.27 per hour, depending on experience, location, and employer.

What are Passport Office Associates?

Passport Office Associates are administrative professionals who assist with processing passport applications, verifying applicant identities, and ensuring all required documents are complete and accurate. They often interact with the public, answer questions about the application process, and help ensure compliance with government regulations. Their role is essential in facilitating the issuance and renewal of passports, as well as maintaining the integrity of official documentation.

What are some common challenges faced by Passport Office Associates, and how can they be managed?

Passport Office Associates often encounter high volumes of applications, tight deadlines, and the need to accurately handle sensitive personal information. Managing these challenges requires strong organizational skills, attention to detail, and the ability to communicate clearly with applicants who may have questions or concerns. Working closely with team members and following established protocols helps ensure smooth processing and minimizes errors, contributing to a positive and efficient work environment.

What are the key skills and qualifications needed to thrive as a Passport Office Associate, and why are they important?

To thrive as a Passport Office Associate, you need attention to detail, knowledge of government procedures, and a high school diploma or equivalent. Familiarity with document verification systems, data entry software, and secure record-keeping platforms is typically required. Exceptional customer service, strong communication, and problem-solving skills help you assist applicants and resolve issues efficiently. These capabilities ensure the accurate processing of sensitive documents and a positive experience for citizens seeking vital travel credentials.

What is the difference between Passport Office Associate vs Passport Clerk?

AspectPassport Office AssociatePassport Clerk
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; clerical skills
Work EnvironmentGovernment passport offices, customer service settingGovernment offices, administrative environment
Employer & Industry UsageU.S. Department of State, local government agenciesU.S. Department of State, passport processing centers
Common Search & ComparisonYesYes

The Passport Office Associate and Passport Clerk roles both work within government passport services, often in similar environments. The Associate typically handles customer interactions, processing applications, and providing assistance, while the Clerk focuses more on administrative and clerical tasks related to passport processing. Both positions require similar credentials and are essential in ensuring smooth passport issuance processes.

What are the most commonly searched types of Passport Office jobs? The most popular types of Passport Office jobs are:
Infographic showing various Passport Office Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,658 per year, or $17.1 per hour.
PAYMENT SUPPORT ASSOCIATE

PAYMENT SUPPORT ASSOCIATE

City of New York

Manhattan, NY • On-site

Full-time

Posted 20 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

486th of 649 rated public administrative organizations

Job description

Job Description

APPLICANTS MUST BE PERMANENT IN THE APPROPRIATE TITLE NAME CIVIL SERVICE TITLE OR BE OR HAVE PASSED THE RECENT CIVIL SERVICE EXAM #3120 AND BE IMMEDIATELYREACHABLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
The Office of Fiscal Operations is HRA's primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable, Revenue and Reimbursement, and Disbursement & Grant Accounting. The Division of Accounts Payable and Reporting (DAPR) is responsible for the employee expense claim processing, auditing, and data entry.
The Office of Fiscal Operations/ Bureau of Accounts Payable (BAP) is requesting to fill a Clerical Associate III position to function as a Payment Support Associate within the Vendor Payment Unit, who will:
:
- Receive and log all vendor invoices submitted by DSS/HRA/DHS program areas or external service providers. Time-stamp and enter invoice details (e.g., date received, vendor name, invoice amount, service period) into the Vendor Payment Unit's database.
- Ensure invoices are complete, accurate, and properly authorized. Verify supporting documentation and required signatures before processing.
- Use the City's Financial Management System (FMS), as well as Passport, PayTrace, and CARES, to perform timely data entry and create vendor payment vouchers.
- Scan, index, and upload payment vouchers and related documents to the HRA One Viewer for digital recordkeeping.
- File completed payment packages consisting of invoices, vouchers, and supporting documents according to the unit's filing system. Ensure accurate filing by vendor name, contract number, and fiscal year.
- Maintain and update a daily log of all processed invoices and activities within the unit.
- Review and process payments through Passport, ensuring swift and compliant disbursements.
- Retrieve invoices and payment files for auditors and internal units upon request
Hours/Schedule: 9 to 5
CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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