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Passenger Assistant Jobs in Quebec (NOW HIRING)

Menzies Aviation

... Assister les clients ayant des besoins particuliers et les mineurs non accompagnés. - Lors de ... jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be ...

Air Canada

Legal Assistant

Dorval, QC · On-site

... passenger aviation. Air Canada is Canada's largest airline, the country's flag carrier and a ... We are seeking a legal and administrative assistant who will support the Customer Regulatory and ...

Air Canada

Global Security Representative

Dorval, QC

Ensure minimal inconvenience to passengers who are impacted by any watchlist or refusal to ... Coordinate information sharing, when permissible, with our partners. Assist clients and affiliates ...

New

Air Canada

Global Security Representative

Dorval, QC · On-site

Ensure minimal inconvenience to passengers who are impacted by any watchlist or refusal to ... Coordinate information sharing, when permissible, with our partners. Assist clients and affiliates ...

New

Skyservice Business Aviation

Concierge

Dorval, QC · On-site

Greet passengers and provide baggage handling, valet parking services, as requested. * Greet ... Employee assistant program * Group retirement savings plan with company matching contribution

Skyservice Business Aviation

Concierge

Dorval, QC

Greet passengers and provide baggage handling, valet parking services, as requested. * Greet ... Employee assistant program * Group retirement savings plan with company matching contribution

Skyservice Business Aviation

Concierge

Dorval, QC

Greet passengers and provide baggage handling, valet parking services, as requested. * Greet ... Employee assistant program * Group retirement savings plan with company matching contribution

Kativik Regional Government

ASSISTANT DIRECTOR OPERATIONS, TRANSPORTATION DEPARTMENT (PERMANENT FULL TIME POSITION) Reporting ... Responsible for the airside safety, passenger safety, security, terminal cleanliness and ...

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Passenger Assistant information

What are the main challenges a Passenger Assistant faces when supporting individuals with special needs during transport?

Passenger Assistants often face the challenge of ensuring the safety and comfort of individuals with diverse needs, such as elderly passengers or those with disabilities. This requires strong communication skills, patience, and the ability to respond calmly to unexpected situations, such as medical emergencies or behavioral issues. Additionally, Passenger Assistants must be attentive to each passenger’s specific requirements, work closely with drivers and caregivers, and maintain accurate records of incidents and support provided. Building trust and rapport with passengers is essential for a positive travel experience.

What are the key skills and qualifications needed to thrive as a Passenger Assistant, and why are they important?

To thrive as a Passenger Assistant, you generally need strong communication skills, basic literacy and numeracy, and often a relevant background check or first aid certification. Familiarity with scheduling systems, radio communication devices, and safety protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are outstanding soft skills in this role. These skills and qualities are essential to ensure passenger safety, provide excellent customer service, and respond effectively to any emergencies or special needs.

What are passenger assistants?

Passenger assistants are professionals who help ensure the safety, comfort, and well-being of passengers during their journeys, particularly those who require extra support such as children, elderly individuals, or people with disabilities. They assist with boarding and disembarking, provide guidance, and may help with mobility or communication needs. Passenger assistants often work in settings like public transportation, school buses, or airports, and play a key role in delivering a smooth and supportive travel experience.

What is the difference between Passenger Assistant vs School Bus Driver?

AspectPassenger AssistantSchool Bus Driver
Required CredentialsBasic safeguarding and first aid certificationsCommercial driver's license (CDL) with passenger endorsement
Work EnvironmentOn school buses, assisting children with special needs or safetyDriving school buses, transporting students
Employer & IndustrySchools, transportation companiesSchool districts, private transportation firms
Common Search & ComparisonPassenger Assistant vs School Bus Driver

While both roles involve working with students on buses, Passenger Assistants focus on supporting children's safety and well-being during transit, often requiring safeguarding training. School Bus Drivers are responsible for operating the vehicle and typically need a commercial driver's license with passenger endorsements. Both roles are essential in school transportation but differ mainly in responsibilities and required credentials.

What are popular job titles related to Passenger Assistant jobs in Quebec? For Passenger Assistant jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Passenger Assistant jobs in Quebec look for? The top searched job categories for Passenger Assistant jobs in Quebec are:
Passenger Assistant jobs near you
Infographic showing various Passenger Assistant job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Agent Passager - Passenger Service Agent (Part-Time) |YUL| Spanish and English Fluent

Agent Passager - Passenger Service Agent (Part-Time) |YUL| Spanish and English Fluent

Menzies Aviation

Part-time

Posted 12 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

40th of 64 rated aviation services

Job description

Les principales responsabilités sont les suivantes:

  • A
    • ssurer l'exactitude de toutes les exigences en matière de poids et de balance
    - Traiter rapidement toutes les plaintes relatives au service à la clientèle en mettant l'accent sur une résolution positive.
    - Effectuer toutes les procédures d'enregistrement, y compris le traitement des réservations, l'émission des billets, l'attribution des sièges, les annonces de l'aéroport et la vérification des documents internationaux appropriés.
    les annonces de l'aéroport et la vérification de la documentation internationale appropriée.
    - Assister les clients ayant des besoins particuliers et les mineurs non accompagnés.
    - Lors de l'utilisation des passerelles, les agents des services aux passagers devront travailler à des hauteurs de plus de 15 pieds et seront chargés d'ouvrir et de fermer les portes des avions.
    d'ouvrir et de fermer les portes de l'avion.
    - Il doit être capable de lire et d'interpréter les instructions de chargement du poids et de l'équilibre de l'avion, les
    d'identification des matières dangereuses, les manifestes de chargement des aéronefs et les étiquettes d'acheminement des bagages et du fret.
    - Assurer la sécurité des opérations conformément aux normes les plus strictes en matière de santé, de sécurité et de sûreté, ainsi qu'à toutes les exigences légales du gouvernement.
    et à toutes les exigences légales du gouvernement.
    - Vous pouvez être amené(e) à conduire et à utiliser de petits véhicules commerciaux spécialisés à certains moments.
    Vous devez donc être titulaire d'un permis de conduire valide et avoir un dossier de conduite impeccable.
    - Veiller à ce que les tâches soient exécutées conformément aux procédures et politiques propres à l'entreprise et à la compagnie aérienne.
    - Vous devez suivre les formations obligatoires imposées par la compagnie et les compagnies aériennes en fonction de votre fonction.
    - Doit être capable de déplacer/soulever confortablement et continuellement les bagages des clients d'un poids moyen de 50 livres, et dans certains cas de plus de 70 livres.
    dans certains cas, plus de 70 livres.
    - Promouvoir une image professionnelle à tout moment et en tout lieu.

    Qualifications et expérience :


    - Il faut être âgé d'au moins 18 ans et être légalement en mesure de travailler au Canada ;
    - Doit être titulaire d'un diplôme d'études secondaires, d'un GED ou d'une expérience professionnelle équivalente ;
    - Doit être capable de parler, de lire et d'écrire en anglais ;
    - Doit suivre et réussir la formation initiale en classe et sur le lieu de travail pour les nouveaux embauchés.
    - Permis de conduire valide et bon dossier de conduite.
    - Doit être en mesure de détenir et de conserver toutes les autorisations de sécurité aéroportuaires requises.
    - Fiabilité : nos clients et vos collègues comptent sur vous.
    - Vous devez être disponible et flexible pour travailler en horaires variables, y compris les week-ends et les jours fériés ;
    - Vous devez être à l'aise dans un environnement aéroportuaire.
    - Le poste exige de passer de longues périodes au guichet et dans les zones d'enregistrement des portes d'embarquement ; il faut être capable de rester debout pendant de longues périodes.
    de longues périodes de temps.

    Parler couramment le français et l'anglais.

    _______________________________________________

    Main accountabilities include:

    • Ensure accuracy of all weight and balance requirements
    • Promptly handle all customer service complaints with a focus on positive resolution.
    • Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport
    announcements and checking for proper international documentation.
    • Assist customers with special needs and unaccompanied minors.
    • When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be
    responsible for open/closing aircraft doors.
    • Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material
    identification labels, aircraft loading manifests, and baggage and cargo routing tags.
    • Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security
    and all government statutory requirements
    • You may be required to drive and operate small specialized commercial vehicles at times and as such you will
    require a valid driver’s license with a clear driving record.
    • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
    • Required to attend the mandatory training imposed by the Company and Airlines as per job role.
    • Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in
    some cases exceeded 70 pounds.
    • Promote a professional image at all time and comply with company uniform standards
    • Other duties as assigned.

    Qualifications and Experience:


    • Must be at least 18 years of age and legally able to work in Canada;
    • Must have high school diploma, GED or equivalent work experience;
    • Must be able to speak, read, and write in English;
    • Must complete and pass initial new hire classroom and on-the-job training
    • Valid driver’s license with good driving record.
    • Must be able to hold and maintain all required airport security clearance
    • Reliability, our customer and your fellow employees rely on you
    • Must be available and flexible to work variable shifts including weekends and holidays;
    • Must be comfortable working in an airport environment
    • Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for
    prolonged periods of time.

    Fluent in French and English

    What Menzies Aviation employees say

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