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Passenger Assistant Jobs in Alberta (NOW HIRING)

National Express Corp

Bus Assistant

Calgary, AB

To maintain conduct of passengers on bus, help ensure safety of passengers, and assist passengers in getting on and off the bus, or with walking to a bus stop. Main Duties & Responsibilities: * Be at ...

Summit LLC

Bus Assistant

Calgary, AB · On-site

To maintain conduct of passengers on bus, help ensure safety of passengers, and assist passengers in getting on and off the bus, or with walking to a bus stop. Main Duties & Responsibilities: * Be at ...

National Express Corp

School Bus Driver

Calgary, AB

CA$33/hr

Lift and close bus doors daily, and assist passengers who are boarding and exiting the bus * Evacuate bus in emergency situations and physically assist passengers to evacuate * Refill fuel and washer ...

Summit LLC

School Bus Driver

Calgary, AB

CA$33/hr

Lift and close bus doors daily, and assist passengers who are boarding and exiting the bus * Evacuate bus in emergency situations and physically assist passengers to evacuate * Refill fuel and washer ...

Summit LLC

School Bus Driver

Acheson, AB · On-site

Lift and close bus doors daily, and assist passengers who are boarding and exiting the bus * Evacuate bus in emergency situations and physically assist passengers to evacuate * Refill fuel and washer ...

National Express Corp

School Bus Driver

Acheson, AB

Lift and close bus doors daily, and assist passengers who are boarding and exiting the bus * Evacuate bus in emergency situations and physically assist passengers to evacuate * Refill fuel and washer ...

Arcadis

Track Design Lead LRT/Passenger Rail

Calgary, AB · On-site +1

You will assist with feasibility studies and alignment assessments by gathering and analyzing site, topographic and environmental data, running models and simulations, and contributing to reports and ...

Cold Lake Bus Lines

CA$27/hr

Provide superior customer service and assist with passenger questions/inquiries Transportation is an essential service for our communities, and it takes a special person to commit to doing it well.

51RP - Southland Transportation LTD

CA$27/hr

Provide superior customer service and assist with passenger questions/inquiries Transportation is an essential service for our communities, and it takes a special person to commit to doing it well.

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Passenger Assistant information

What is a passenger assistant?

Passenger assistants are professionals who help ensure the safety, comfort, and well-being of passengers during their journeys, particularly those who require extra support such as children, elderly individuals, or people with disabilities. They assist with boarding and disembarking, provide guidance, and may help with mobility or communication needs. Passenger assistants often work in settings like public transportation, school buses, or airports, and play a key role in delivering a smooth and supportive travel experience.

What are the main challenges a passenger assistant faces when supporting individuals with special needs during transport?

Passenger Assistants often face the challenge of ensuring the safety and comfort of individuals with diverse needs, such as elderly passengers or those with disabilities. This requires strong communication skills, patience, and the ability to respond calmly to unexpected situations, such as medical emergencies or behavioral issues. Additionally, Passenger Assistants must be attentive to each passenger’s specific requirements, work closely with drivers and caregivers, and maintain accurate records of incidents and support provided. Building trust and rapport with passengers is essential for a positive travel experience.

What are the key skills and qualifications needed to thrive as a passenger assistant, and why are they important?

To thrive as a Passenger Assistant, you generally need strong communication skills, basic literacy and numeracy, and often a relevant background check or first aid certification. Familiarity with scheduling systems, radio communication devices, and safety protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are outstanding soft skills in this role. These skills and qualities are essential to ensure passenger safety, provide excellent customer service, and respond effectively to any emergencies or special needs.

What is the difference between Passenger Assistant vs School Bus Driver?

AspectPassenger AssistantSchool Bus Driver
Required CredentialsBasic safeguarding and first aid certificationsCommercial driver's license (CDL) with passenger endorsement
Work EnvironmentOn school buses, assisting children with special needs or safetyDriving school buses, transporting students
Employer & IndustrySchools, transportation companiesSchool districts, private transportation firms
Common Search & ComparisonPassenger Assistant vs School Bus Driver

While both roles involve working with students on buses, Passenger Assistants focus on supporting children's safety and well-being during transit, often requiring safeguarding training. School Bus Drivers are responsible for operating the vehicle and typically need a commercial driver's license with passenger endorsements. Both roles are essential in school transportation but differ mainly in responsibilities and required credentials.

What are popular job titles related to Passenger Assistant jobs in Alberta?

For Passenger Assistant jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Passenger Assistant jobs in Alberta look for?

The top searched job categories for Passenger Assistant jobs in Alberta are:

What cities in Alberta are hiring for Passenger Assistant jobs?

Cities in Alberta with the most Passenger Assistant job openings:

Passenger Assistant jobs near you
Infographic showing various Passenger Assistant job openings in Alberta as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Bus Assistant

Calgary, AB

National Express Corp

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

69th of 99 rated public transport

People enjoy working here

Recommended by parents

Respectful managers

Learn more about National Express Corpexternal

Part-time

Re-posted 17 days ago

Job description

Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35 school districts throughout Ontario and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil transportation. With the support of Summit School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to learn.

 

Purpose of Position:   To maintain conduct of passengers on bus, help ensure safety of passengers, and assist passengers in getting on and off the bus, or with walking to a bus stop.

 
Main Duties & Responsibilities:
  • Be at least 18 years of age.

  • Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

  • Pass pre-employment physical examination.
  • Attend and pass all pre-employment training and ongoing training as determined required by the Company.
  • Attend all Company Safety Meetings.
  • Report to work on time.
  • Lift and operate equipment, including seat belts, tie downs, harnesses, and wheelchairs, wheelchair clamps.
  • Lift and close bus doors daily, and assist passengers who are boarding and exiting the bus.
  • Evacuate bus in emergency situations and physically assist passengers to evacuate.
  • Possess tact and diplomacy in dealing with students, parents, and school district/board personnel.
  • Ensure passengers are safely seated while the bus is in motion.
  • Effectively manage student behaviour by exercising communication and discipline as per Company policies, and report student discipline issues to the school and to the Company immediately.
  • Practice safe work habits to prevent accidents.  Report all accidents, incidents, and concerns with passengers, to the Company immediately.  Safety-sensitive positions are subject to alcohol and drug testing in post-incidents/accidents, and in reasonable cause situations.
  • Complete all paperwork, including route change sheets and timecards, in a timely manner.
  • Assist in keeping Company vehicle neat and clean.
  • Contact parents of passengers if instructed to by the Company.
  • Conduct child checks to ensure no students are left behind on the school bus.
  • Perform other tasks as assigned by the Company.
  • Adhere to Company standards in conduct and customer service, and follow all Company policies as outlined in the Employee Handbook as well as local CSC work directions and instructions.

 Monitor (School Bus) - Physical Demands, Sensory Demands, & Working Conditions

  
 
 
Required
Frequency (Rare-1, Occasional-2, Always-3, Continuous-4)
Weight / Height
Rare 1-4%; Occasional 5-32%; 33%-65%; Continuous 66%-100%
 
  
 
Comments
 
 
 
1
2
3
4
 
 
Physical Demands
Sitting
Y
 
 
 
x
 
in and around vehicle
Standing
Y
 
x
 
 
 
during safety evacuation
Walking
Y
 
x
 
 
 
during safety evacuation
Running
Y
 
x
 
 
 
during safety evacuation
Bending
Y
 
 
x
 
 
in and around vehicle, child check, safety evacuation
Climbing
Y
 
 
x
 
36" from ground
in and around vehicle, child check, safety evacuation
Crouching
Y
 
 
x
 
 
in and around vehicle, child check, safety evacuation
Crawling
Y
 
 
x
 
 
in and around vehicle, child check, safety evacuation
Kneeling
Y
 
 
x
 
 
in and around vehicle, child check, safety evacuation
Lifting
Y
 
 
x
 
25lbs
lifting and closing bus doors, retrieve equipment, safety evacuation
Carrying
Y
 
 
x
 
50lbs
assisting with loading and unloading passengers, safety evacuation
Pulling with arms
Y
 
 
x
 
 
in and around vehicle
Pushing with arms
Y
 
 
x
 
 
in and around vehicle
Reaching above shoulders
Y
 
 
x
 
 
in and around vehicle
Reaching at shoulder height
Y
 
 
x
 
 
in and around vehicle
Reaching below shoulders
Y
 
 
x
 
 
in and around vehicle
Gripping
Y
 
 
x
 
 
in and around vehicle
Gross motor skills
Y
 
 
x
 
 
in and around vehicle
Fine finger movements
Y
 
 
x
 
 
in and around vehicle
Neck movement and rotation
Y
 
 
x
 
 
in and around vehicle
Stepping ankle motion
Y
 
 
x
 
 
in and around vehicle
Sensory Demands
Vision
Y
 
 
 
x
 
to see the roads
Awareness
Y
 
 
 
x
 
awareness of surroundings, stay vigilant of dangers
Intellect
Y
 
 
 
x
 
monitor and assist passengers safely
Communication - verbal
Y
 
 
 
x
 
talk to passengers, parents, school personnel, Company staff
Communication - written
Y
 
 
x
 
 
fill out forms and reports
Working Conditions
Noise
Y
 
 
 
x
 
noise from passengers and vehicle
Vibration
Y
 
 
 
x
 
vibration from vehicle
Lighting
Y
 
 
 
x
 
sunlight, street lights, headlights
Dust
Y
 
 
x
 
 
dust from roads
Chemicals
Y
 
 
x
 
 
diesel or gasoline fuel, oils, washer fluids
Hot temperatures
Y
 
 
 
x
 
summer weather, no air conditioning in bus
Cold temperatures
Y
 
 
 
x
 
winter weather
Time pressures
Y
 
 
 
x
 
adhere to route times


 Stock Transportation has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Stock Transportation is committed to promoting the protection and safeguarding of all children and passengers.

 

At Stock Transportation our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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