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Passenger Agent Jobs (NOW HIRING)

wearegat

Passenger Assistance Agent

Mobile, AL · On-site

$15 - $18.75/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

San Diego, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Sacramento, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

$17 - $21.50/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

$17 - $21.50/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

Menzies Aviation

Passenger Service Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Watch Our Passenger Service Agent Video Here: Key Responsibilities * Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport

wearegat

Passenger Assistance Agent

Sacramento, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Sacramento, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

$17 - $21.50/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Hapeville, GA

$14.50 - $18.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

San Diego, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Ronkonkoma, NY · On-site

$15.75 - $20/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Ronkonkoma, NY

$15.75 - $20/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

Worldwide Flight Services

$17/hr

  • Medical

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

Worldwide Flight Services

$18/hr

  • Medical

  • Retirement

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

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Passenger Agent information

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How much do passenger agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for passenger agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Passenger Agent vs Ticketing Agent?

AspectPassenger AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline countersAirports, travel agencies, airline counters
Employer & IndustryAirlines, airportsAirlines, travel agencies
Job FocusAssisting passengers, check-in, boardingIssuing tickets, reservations, fare adjustments

Passenger Agents primarily assist travelers with check-in, boarding, and customer service at airline counters, while Ticketing Agents focus on issuing tickets, managing reservations, and fare adjustments. Both roles require similar credentials and work in airport environments, often within the airline industry. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a passenger agent?

Passenger Agents are professionals who assist travelers at airports, train stations, or other transportation hubs. Their main responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing information about schedules and delays, and ensuring a smooth boarding process. They also help with special requests, such as assisting passengers with disabilities or rebooking flights in case of cancellations. Passenger Agents play a crucial role in customer service and maintaining efficient travel operations.

What qualifications do I need to be a passenger agent?

To become a passenger agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Some employers prefer previous experience in travel, hospitality, or sales, and proficiency with reservation systems or computer skills may be required.

What do you need to be a passenger agent?

To become a passenger agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and the ability to handle reservations, ticketing, and check-in procedures. Some employers may require knowledge of airline reservation systems and a valid work authorization or visa if applicable.

What are the key skills and qualifications needed to thrive as a passenger agent, and why are they important?

To thrive as a Passenger Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and basic computer applications is important. Excellent communication, problem-solving abilities, and patience help you effectively assist travelers and resolve issues. These skills ensure smooth passenger processing, high customer satisfaction, and efficient airport operations.

What are some common challenges passenger agents face during peak travel times, and how can they effectively manage them?

Passenger Agents often encounter high passenger volumes and tight schedules during peak travel times, which can lead to long lines and increased pressure to resolve issues quickly. Effective time management, clear communication, and staying calm under stress are essential for managing these busy periods. Building a strong rapport with team members and having a thorough understanding of airline procedures can help Passenger Agents provide efficient service while maintaining a positive attitude, even in challenging situations.
More about Passenger Agent jobs

What cities are hiring for Passenger Agent jobs?

Cities with the most Passenger Agent job openings:

What states have the most Passenger Agent jobs?

States with the most job openings for Passenger Agent jobs include:

Passenger Agent jobs near you
Infographic showing various Passenger Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Assistance Agent

wearegat

Mobile, AL • On-site

$15 - $18.75/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary

Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival

  • Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software

  • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas

  • Assist with their personal needs and lifting bags at least 50 lbs. 

  • Inspect and verify passenger documentation

  • Direct passengers through Customs, Immigration, and Quarantine

Requirements

  • Must be at least 18 years of age

  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

  • Ability to read, speak, and understand the English language.

  • Ability to stand for long periods of time

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner.

  • Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.

  • Must possess good communication skills and a friendly, outgoing personality.

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

  • Must be able to work nights, weekends, and holidays

Apply