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Passenger Agent Jobs (NOW HIRING)

Worldwide Flight Services

$16.50/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

Worldwide Flight Services

$15/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

wearegat

Passenger Assistance Agent

Mobile, AL

$15 - $18.75/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

San Diego, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Hapeville, GA

$14.50 - $18.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Sacramento, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Hapeville, GA

$14.50 - $18.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

wearegat

Passenger Assistance Agent

Sacramento, CA

$16 - $20.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

Worldwide Flight Services

$21.25/hr

Job Summary As an Agent Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

wearegat

Passenger Assistance Agent

Hapeville, GA · On-site

$14.50 - $18.25/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the ...

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Passenger Agent information

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How much do passenger agent jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for passenger agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What qualifications do I need to be a passenger service agent?

To become a passenger service agent, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to work flexible hours. Some employers may require familiarity with airline reservation systems and a clean background check.

What is the difference between Passenger Agent vs Ticketing Agent?

AspectPassenger AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline countersAirports, travel agencies, airline counters
Employer & IndustryAirlines, airportsAirlines, travel agencies
Job FocusAssisting passengers, check-in, boardingIssuing tickets, reservations, fare adjustments

Passenger Agents primarily assist travelers with check-in, boarding, and customer service at airline counters, while Ticketing Agents focus on issuing tickets, managing reservations, and fare adjustments. Both roles require similar credentials and work in airport environments, often within the airline industry. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to get a job as an airline ticket agent?

To become a passenger agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with airline reservation systems. Relevant certifications or training in airline operations can improve job prospects, and employers often require background checks and flexible scheduling. Applying through airline websites or staffing agencies is common for job openings.

How much is the salary of a passenger service agent?

The average salary of a passenger service agent typically ranges from $25,000 to $40,000 per year, depending on experience, location, and airline or airport employer. Entry-level positions may start lower, while experienced agents or those working in high-traffic airports can earn higher wages, often with additional benefits such as shift differentials and travel perks.

What are Passenger Agents?

Passenger Agents are professionals who assist travelers at airports, train stations, or other transportation hubs. Their main responsibilities include checking in passengers, issuing boarding passes, handling luggage, providing information about schedules and delays, and ensuring a smooth boarding process. They also help with special requests, such as assisting passengers with disabilities or rebooking flights in case of cancellations. Passenger Agents play a crucial role in customer service and maintaining efficient travel operations.

What jobs pay 500,000 a year in the US?

Passenger agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. In the transportation industry, top executives or airline CEOs may reach this level, but entry-level or standard passenger agent positions do not. High earnings often require extensive experience, advanced skills, or ownership of a business.

What are the key skills and qualifications needed to thrive as a Passenger Agent, and why are they important?

To thrive as a Passenger Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and basic computer applications is important. Excellent communication, problem-solving abilities, and patience help you effectively assist travelers and resolve issues. These skills ensure smooth passenger processing, high customer satisfaction, and efficient airport operations.

What are some common challenges Passenger Agents face during peak travel times, and how can they effectively manage them?

Passenger Agents often encounter high passenger volumes and tight schedules during peak travel times, which can lead to long lines and increased pressure to resolve issues quickly. Effective time management, clear communication, and staying calm under stress are essential for managing these busy periods. Building a strong rapport with team members and having a thorough understanding of airline procedures can help Passenger Agents provide efficient service while maintaining a positive attitude, even in challenging situations.
More about Passenger Agent jobs
What cities are hiring for Passenger Agent jobs? Cities with the most Passenger Agent job openings:
What states have the most Passenger Agent jobs? States with the most job openings for Passenger Agent jobs include:
Passenger Agent jobs near you
Infographic showing various Passenger Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.
PASSENGER SERVICES AGENT

PASSENGER SERVICES AGENT

HUNTLEIGH USA CORPORATION

Huntsville, AL • On-site

$14.50/hr

Other

Medical, Dental, Vision

Posted 9 days ago

Job description

Now Hiring: Passenger Services Agent

Huntleigh USA – Huntsville International Airport (HSV)
Pay Rate: $14.50 per hour
Schedule: Full-Time and Part-Time Positions Available
Shifts Available: 1:00 PM – 9:30 PM / 4:00 PM – Close

About Huntleigh USA

Huntleigh USA is a leading aviation services company dedicated to providing exceptional passenger assistance and support services at airports nationwide. Our team members play an important role in creating a safe, comfortable, and positive travel experience for airline passengers.

Position Summary

Huntleigh USA is seeking dependable and customer-focused Passenger Services Agents to join our team at Huntsville International Airport (HSV). The Passenger Services Agent is responsible for assisting airline passengers who require wheelchair assistance, mobility support, or additional guidance while traveling through the airport.

This role provides essential customer service by safely transporting passengers throughout the airport, assisting with baggage, providing directions, and ensuring passengers receive professional and compassionate support. Passenger Services Agents must maintain compliance with Huntleigh USA, airline, airport, and Transportation Security Administration (TSA) safety and security requirements while delivering outstanding service.

Primary Duties and Responsibilities

  • Safely transport passengers to and from designated airport locations while remaining aware of safety hazards.

  • Provide wheelchair and aisle chair assistance to arriving and departing airline passengers.

  • Assist passengers in and out of wheelchairs while ensuring comfort, dignity, and safety.

  • Provide baggage assistance for passengers, including support for groups or teams when needed.

  • Assist passengers with hearing or visual impairments by providing guidance and support.

  • Escort passengers to required locations, including departure gates, restrooms, restaurants, and animal relief areas.

  • Provide professional customer service and information to passengers, airline employees, and airport personnel.

  • Communicate effectively with dispatchers and gate agents to coordinate passenger assistance requests.

  • Maintain accurate wheelchair logs and complete incident reports when required.

  • Follow all TSA checkpoint screening procedures and airport safety regulations.

  • Retrieve and return wheelchairs to designated staging areas after use.

  • Perform additional duties as assigned by supervisors or management.

Qualifications

  • High school diploma or equivalent preferred (may vary by location).

  • Reliable transportation required.

  • Ability to read, write, and communicate effectively in English.

  • Must successfully complete pre-employment screening, including drug and alcohol testing as required.

  • Strong customer service skills and a professional, helpful attitude.

  • Ability to work in a fast-paced airport environment.

  • Previous customer service, hospitality, healthcare, or airport experience is a plus.

Physical Requirements

  • Ability to lift, carry, push, and/or hold up to 75 pounds or more.

  • Ability to stand and walk for extended periods during scheduled shifts.

  • Ability to bend, squat, stoop, push, pull, and maintain mobility throughout the workday.

  • Ability to assist passengers in boarding areas and navigate airport facilities.

Work Environment

  • Work is performed in a busy airport environment with exposure to moving equipment, moderate noise levels, and varying weather conditions.

  • Employees may work indoors and outdoors and may be exposed to temperature changes, wet or humid conditions, fumes, and vibrations.

  • Reasonable accommodations may be provided to qualified individuals with disabilities.

Benefits

  • Medical, Dental, and Vision coverage available.

  • Flexible scheduling options.

  • Career advancement opportunities within Huntleigh USA.

  • Gain valuable experience in airport and airline operations.

Join the Huntleigh USA team and help make every passenger’s journey safer, easier, and more enjoyable. Apply today to become a valued part of our airport operations team!

QUALIFICATIONS
High School Diploma or equivalent may be required in some locations.
Must have reliable transportation
Ability to read, writes, speak, and follow verbal and written instructions in English.
Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to
random testing requirements.

Apply