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Parts Service Jobs in Iowa (NOW HIRING)

Marmon

Director of Parts and Service

Cedar Rapids, IA · On-site

Grow and manage the multi-site parts, service, and distributor operations to evolve a multi-shift environment. Serve as a key member of the KT Pacer Leadership team. Position Key Accountabilities:

AGRIVISION EQUIPMENT GROUP LLC

Parts Manager

Lenox, IA · On-site

Resolves customer complaints relative to parts service, eliminates the cause of customer complaints ... whenever possible, and reviews customer complaints and solutions with the Store Manager. * Controls ...

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Parts Service information

What skills and qualifications are needed for parts service?

To thrive as a Parts Service professional, you need strong product knowledge, inventory management skills, and experience with supply chain or automotive parts, often supported by a high school diploma or relevant certifications. Proficiency with inventory management systems, point-of-sale (POS) software, and manufacturer databases is commonly required. Attention to detail, customer service orientation, and effective communication are important soft skills in this role. These abilities ensure accurate parts delivery, efficient service operations, and high customer satisfaction in a fast-paced environment.

What is the difference between Parts Service vs Equipment Technician?

AspectParts ServiceEquipment Technician
Required CredentialsHigh school diploma or equivalent; certifications in parts management or customer serviceHigh school diploma; technical certifications or vocational training in equipment repair
Work EnvironmentParts departments, retail or wholesale settings, customer interactionField or shop settings, hands-on equipment repair and maintenance
Employer & Industry UsageConstruction, agriculture, industrial equipment companiesConstruction, manufacturing, heavy machinery industries
Common Search & Comparison IntentUnderstanding parts support roles, parts ordering, customer serviceEquipment repair, maintenance, technical troubleshooting

Parts Service professionals focus on managing and supplying parts for equipment, often working in customer service and inventory roles. Equipment Technicians perform hands-on repairs and maintenance of machinery. While both roles support equipment operation, Parts Service emphasizes parts management, whereas Equipment Technicians focus on technical repairs.

How does a parts service professional collaborate with technicians and other departments?

In a Parts Service role, you’ll regularly coordinate with service technicians to identify, source, and deliver the correct parts needed for vehicle repairs or maintenance. This often involves maintaining open communication with both the service and sales departments to manage inventory levels and ensure timely order fulfillment. You may also assist in resolving discrepancies in parts orders and help streamline processes to minimize downtime. Strong teamwork and organizational skills are key to supporting smooth workflow and customer satisfaction.

What is a parts service?

Parts Service jobs involve managing and supplying parts and accessories for vehicles, machinery, or equipment. Employees in this field typically handle inventory, assist customers or technicians in finding the right parts, process orders, and help maintain stock levels. These roles are common in automotive dealerships, repair shops, and manufacturing companies, requiring strong organizational and customer service skills. Parts Service professionals play a key role in ensuring timely repairs and maintenance by providing the correct components when needed.

What are the most commonly searched types of Parts Service jobs in Iowa?

The most popular types of Parts Service jobs in Iowa are:

Parts Service jobs near you
Infographic showing various Parts Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Director of Parts and Service

Marmon

Cedar Rapids, IA • On-site

Full-time

Posted 27 days ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

KT Pacer

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Description:
Responsible for all aspects of performance for the technical customer service, service & repair, parts room, and dealer/distributor development teams including achievement of financial, growth, and operational goals. Develop dealer/distributor relationships in targeted geographies to enhance the organization's ability to support customers in the aftermarket. Work collaboratively with KT Pacers' other leaders and associates to achieve targeted safety, productivity, and quality expectations with a customer centric focus. Grow and manage the multi-site parts, service, and distributor operations to evolve a multi-shift environment. Serve as a key member of the KT Pacer Leadership team.

Position Key Accountabilities:

  • Collaborate in the development of long-term strategic and annual operating plans for the Service and Parts organization, inclusive of strategies around Dealer/Distributor development
  • Deliver on agreed upon Service, Parts, Dealer/Distributor, and Customer Support targets that meet or exceed the Annual Operating Plan
  • Establish annual Performance Outcomes and long-term development plans for key parts and service leaders and direct reports assuring that every employee within the parts and service organization understands their role, how they contribute to the organization, and how they can grow with the business. Apply a similar approach to distributor development.
  • Provide direction, development, leadership, and coaching to parts and service leaders as well as dealer/distributor personnel
  • Coordinate with Sales and Operations on priority and scheduling for parts and service orders inclusive of distributor needs fulfillment
  • Champion attracting and retaining key dealer/distributors and grow KT Pacer's business with these partners over time via engaging in strategies that enhance customer value through dealer/distributor engagement
  • Ensure service work and parts shipments are completed to specification and facilitate the permanent resolution of manufacturing-related quality issues
  • Enhance customer satisfaction through on time delivery of quality service and parts in addition to interactions and communications with distributors and customers that leave a positive lasting impression
  • Utilize relationships with customers to grow KT Pacer's feed transportation equipment market share
  • Create a Safety First and Always Culture and champion the safety of all employees
  • Other duties and responsibilities as assigned

Desired Qualifications and Experience Levels:

Bachelor's Degree in applicable field

Excellent (or rapidly improving) safety record at his/her facility

Minimum 10 years of experience in Customer Service, Service & Repair, Materials Management, or related field

Excellent Written and Oral communication skills

Excellent problem solving skills

Demonstrated ability to handle multiple projects/priorities simultaneously

Ability to read prints and technical documents

Must be able to pass background and drug screening

Have manufacturing, parts, and/or service experience with a Trailer, Truck Body, or Motor Vehicle Manufacturer

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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