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Partner Support Engineer Jobs in Boston, MA (NOW HIRING)

Akamai

Technical Support Engineer

Cambridge, MA · On-site

$65K - $118K/yr

Partner with the best You will be responsible for monitoring system health, identifying incidents ... As a Technical Support Engineer, you will be responsible for: * Performing monitoring shifts to ...

LinearB

Lead Technical Support Engineer

Boston, MA · On-site

LinearB is looking for an experienced, hands-on Lead Technical Support Engineer to join our ... Partnership with Customer Success * Work closely with our CSM leads on the grey area between a ...

New

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is ... Partner with cross-functional teams to implement technical solutions that improve business ...

Sky Systems, Inc.

Be Seen First

IT Support Engineer - Backfill

Boston, MA · On-site

$25 - $27/hr

Position: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need ... Provide strong customer service for internal IT teams as well as Business Partners. Work closely ...

New

Thehumanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... partner, not a gatekeeper. The right person will earn trust by delivering value quickly ...

SOCOMEC

Technical Sales Support Engineer

Watertown, MA · On-site

About This Role The Technical Sales/Support Engineer is a member of the US Technical Support and ... these partners Prepare/manage official reports for Remote Support and Customer calls. * Confer ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... partner, not a gatekeeper. The right person will earn trust by delivering value quickly ...

CloudZero

Technical Support Engineer II

Boston, MA · On-site

$85K - $130K/yr

... Support team is the bridge between our customers and software developers, where the hard problems ... We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million ...

Humanoid

IT Office Support Engineer

Boston, MA · On-site

As an IT Office Support Engineer, you will be the primary IT presence in Boston, ensuring a fast ... partner, not a gatekeeper. The right person will earn trust by delivering value quickly ...

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Showing results 41-60

All JobsPartner Support Engineer JobsPartner Support Engineer Jobs in Boston, MA

Partner Support Engineer information

See Boston, MA salary details

$18

$43

$73

How much do partner support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for partner support engineer in Boston, MA is $43.31, according to ZipRecruiter salary data. Most workers in this role earn between $32.12 and $50.67 per hour, depending on experience, location, and employer.

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

What cities near Boston, MA are hiring for Partner Support Engineer jobs?

Cities near Boston, MA with the most Partner Support Engineer job openings:

Infographic showing various Partner Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 76% Full Time, 11% Temporary, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $90,095 per year, or $43.3 per hour.

Technical Support Engineer

Cambridge, MA • On-site

Akamai
Software Development • 5 - 10K employees
Learn more about Akamaiexternal

$65K - $118K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description


Do you want to expand your career in Zero Trust?
Are you excited to innovate problem-solving and provide top-tier technical support?
Join our
We are looking for a Junior Linux Engineer to join our Cloud services team . This role is ideal for someone with foundational knowledge in Linux, Docker, and Ansible-level concepts. Someone who is eager to grow and gain real hands-on experience in system administration and production operations.
Partner with the best
You will be responsible for monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability.
As a Technical Support Engineer, you will be responsible for:
  • Performing monitoring shifts to ensure system availability and performance.
  • Identifying incidents, perform initial troubleshooting, and escalate according to procedures.
  • Document incidents, steps taken, and outcomes clearly.
  • Assisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards.
  • Following predefined runbooks and procedures to ensure consistent handling of events.

Do what you love
To be successful in this role you will:
  • 2+ years of relevant experience and a Bachelor's degree
  • Have foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).
  • Demonstrate hands-on experience with Docker/K8S (running containers/pods, basic images, logs, and troubleshooting).
  • Show basic understanding of Ansible language concepts (registers, memory layouts, low-level operations).
  • Have familiarity with command-line tools, SSH, and common system utilities.
  • Have ability to follow procedures and escalate issues accurately.
  • Be available for on call out of hours in an existing on-call rotation

About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $65,700 - $118,300/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

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