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Partner Support Engineer Jobs in Quebec (NOW HIRING)

... support across IT, Data, & Digital (IDD). Partnering closely with product, engineering, and architecture teams, the incumbent ensures security is embedded throughout the product lifecycle - from ...

... support across IT, Data, & Digital (IDD). Partnering closely with product, engineering, and architecture teams, the incumbent ensures security is embedded throughout the product lifecycle - from ...

... support evolving business priorities. Reporting to the Chief Operating Officer, the Principal HR ... The opportunity to work on a global, mission-critical AI platform alongside the best engineers and ...

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our ... Your Impact * Partner with business leaders to support decision-making and the execution of ...

With an unmatched breadth and depth of engineering, advisory and science-based expertise, our ... Your Impact * Partner with business leaders to support decision-making and the execution of ...

As an OT Business Development Engineer, you will: * Lead technical engagements with customers ... Support partners and resellers in architecting and positioning OT security solutions , ensuring ...

... to support business and product analytics. * Partner with cross-functional stakeholders to ... Collaborate with software engineers to integrate data solutions into customer-facing products and ...

... to support business and product analytics. * Partner with cross-functional stakeholders to ... Collaborate with software engineers to integrate data solutions into customer-facing products and ...

Showing results 21-40

Partner Support Engineer information

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

What cities in Quebec are hiring for Partner Support Engineer jobs?

Cities in Quebec with the most Partner Support Engineer job openings:

Infographic showing various Partner Support Engineer job openings in Quebec as of August 2026, with employment types broken down into 80% Full Time, 8% Temporary, and 12% Contract. Highlights an 83% In-person, and 17% Remote job distribution.

Partner, Product Security

Dorval, QC • On-site

Air Canada
Retail • 10K+ employees

Full-time

Posted 5 days ago


Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Partner, Product Security leads product security engagement across a portfolio of digital products and platforms, serving as the single point of entry into Cybersecurity & GRC for security support across IT, Data, & Digital (IDD). Partnering closely with product, engineering, and architecture teams, the incumbent ensures security is embedded throughout the product lifecycle - from ideation through to production deployment. Leveraging the organization's agentic capabilities, this role owns threat modeling, risk management, and secure-by-design practices, balancing delivery velocity against risk reduction. The Partner also provides security posture leadership for assigned portfolios and drives consistent application of secure SDLC controls and governance.

This position may be located in Montreal or Toronto.

Responsibilities:

  • Own the product security posture for an assigned portfolio of products and platforms
  • Lead security engagement across the full product lifecycle, from ideation through production
  • Drive and oversee threat modeling for new and existing products, using agentic tooling to scale coverage and reduce manual effort
  • Partner with product managers and engineering leads to embed secure-by-design practices into delivery workflows
  • Provide risk-based security guidance during architecture and design reviews
  • Ensure secure Product Development Lifecycle controls are implemented and consistently applied across development teams
  • Track and manage security risks, vulnerabilities, and remediation priorities to closure
  • Establish and govern secure usage patterns for agentic development tools and AI gateways, including guardrails for AI-assisted coding, prompt and model access controls, and data handling
  • Assess the security implications of AI-enabled and agentic capabilities introduced into products, including third-party models, agents, and integrations
  • Support security assessments for new technologies, integrations, and third-party solutions
  • Collaborate with Enterprise and Solution Architecture teams to apply reference security patterns
  • Provide oversight and direction to Product Security Advisors (where applicable)
  • Facilitate security decision-making and risk acceptance discussions with product and business stakeholders
  • Monitor security posture metrics and maturity improvements across the portfolio
  • Coordinate security testing activities, including penetration testing and automated scanning
  • Promote developer enablement through security education, guidance, and reusable patterns
  • Participate in architecture review boards and product governance forums
  • Identify and deliver opportunities to automate and standardize security controls, applying agentic and AI-assisted approaches where they improve speed, consistency, or coverage
  • Support continuous improvement of the product security operating model
  • Work closely with Enterprise Architecture, Cloud, and DevOps teams, as well as across Cybersecurity & GRC

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
  • Minimum 8-10 years of IT experience with at least 3-5 years in security, architecture, or application development
  • Experience with secure SDLC practices and threat modeling
  • Knowledge of application, API, cloud, and data security principles
  • Experience working with Agile / product-based delivery models
  • Strong stakeholder management and communication skills
  • Ability to influence technical teams without direct authority
  • Experience working in large-scale enterprise environments
  • Security certifications (CISSP, CSSLP, CCSP, or equivalent)
  • Experience with DevSecOps tooling and CI/CD pipelines
  • Familiarity with OWASP, NIST SSDF, or similar frameworks
  • Experience in cloud-native architectures (AWS, Azure)
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Assets:

  • Hands-on experience with agentic development tools such as Anthropic's Claude Code, OpenAI Codex, GitHub Copilot, or comparable platforms
  • Experience designing, securing, or operating AI gateways and associated access, logging, and data-protection controls
  • Familiarity with emerging AI/LLM threat models and secure patterns for agent-based systems

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.