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Partner Support Engineer Jobs in New York (NOW HIRING)

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Partner with the Support Manager to develop support territory strategy What we are looking for ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Partner with the Support Manager to develop support territory strategy What we are looking for ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Partner with the Support Manager to develop support territory strategy What we are looking for ...

MillTech

Application Support Engineer

New York, NY · Hybrid

In 2026, MillTech announced a $60m minority investment from the growth equity arm of Apax Partners ... As Application Support Engineer at MillTech you will play a key role in ensuring the reliability ...

MillTech

Application Support Engineer

New York, NY · On-site

In 2026, MillTech announced a $60m minority investment from the growth equity arm of Apax Partners ... As Application Support Engineer at MillTech you will play a key role in ensuring the reliability ...

intenseye

Application Support Engineer

Manhattan, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Partner with the Support Manager to develop support territory strategy What we are looking for ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone ...

Triomics

Technical Support Engineer

New York, NY · On-site

$125K - $150K/yr

Our investors include Lightspeed, General Catalyst, Nexus Venture Partners and Y-Combinator. Role ... Train additional support engineers as the function scales Requirements * 3+ years in technical ...

Barclays

Production Support Engineer

Whippany, NJ

$42.25 - $55/hr

Partner with other functions and business areas. * Takes responsibility for end results of a team ... Embark on a transformative journey as a Production Support Engineer. At Barclays, our vision is ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... 1 partners. You will navigate the entire technical stack - from debugging API logs to ...

PTR Global

Desktop Support Engineer II

Manhattan, NY · On-site

$30 - $32/hr

Position: Desktop Support Engineer II (Slack) Location: New York, New York (Remote) Duration ... Collaborate with developers and partners to improve the quality and performance of their apps.

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Partner Support Engineer information

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

What cities in New York are hiring for Partner Support Engineer jobs?

Cities in New York with the most Partner Support Engineer job openings:

Infographic showing various Partner Support Engineer job openings in New York as of August 2026, with employment types broken down into 78% Full Time, 8% Temporary, and 14% Contract. Highlights an 84% In-person, and 16% Remote job distribution.

Application Support Engineer

New York, NY

intenseye
Software Development • 11 - 50 employees
Learn more about intenseyeexternal

$100K - $150K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Handle inbound customer inquiries via chat and email, providing end-to-end support and guidance.

  • Troubleshoot and resolve connectivity, integration, and platform issues through technical investigations and working with customer IT teams.

  • Collaborate with engineering, DevOps, and product teams to escalate, diagnose, and resolve complex technical issues.

Job description

At Intenseye, we believe protecting people at work is non-negotiable.

That’s why we’re building the world’s most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen.

Powered by cutting-edge AI and Intenseye’s proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens.

Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries—and we’re just getting started.
The Role

As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical investigations into connectivity, integration, and platform issues (L2), and working alongside engineering when issues require deep infrastructure-level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured environment.   

You'll work closely with enterprise customers' IT and network teams, join customer calls without hesitation, and partner with engineering, DevOps, and product to see every issue through resolution.  This role is based in New York and reports to the Director of Support.

This position requires three days at our NYC Office.

What you will do:

Customer support & relationship management

  • Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end

  • Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates.

  • Join customer calls and meetings as a technical representative and engage confidently with enterprise IT and network teams.

  • Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.

Technical investigation & infrastructure support

  • Troubleshoot and resolve connectivity issues by working directly with customers' IT teams — including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics.

  • Support on-premise and cloud/hybrid deployments, handling integration and infrastructure issues that require hands-on network-level investigation.

  • Investigate platform and integration issues across application, service, and network layers, using available monitoring and observability tools.

  • Configure and troubleshoot SSO and authentication integrations for enterprise customers.

Cross-functional collaboration

  • Escalate complex issues to engineering and product teams with well-documented findings and clear reproduction steps.

  • Work with engineering, DevOps, and product teams on deeper investigation, bug resolution, and new feature rollouts.

  • Contribute to improving internal processes, playbooks, and support tooling.

  • Partner with the Support Manager to develop support territory strategy

What we are looking for:

  • 3+ years in a technical or application support role, ideally within an Enterprise SaaS environment.

  • Solid Linux fundamentals — comfortable in the command line, reading logs, and running diagnostic commands.

  • Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding.

  • Hands-on experience with SSH and VPN — setup, tunneling, and troubleshooting.

  • Comfortable doing L1 customer chat and deep technical investigation on the same day.

  • Strong written English and a natural ability to explain technical topics to non-technical stakeholders.

  • Ability to navigate ambiguity 

  • Excellent oral communication skill with both internal stakeholders and external technical teams

  • Willingness to travel occasionally for on-site customer visits — you're comfortable getting in front of customers in person when the situation calls for it.

Intenseye is proud to be an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where every team member feels valued and empowered. We recruit, hire, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity or expression, medical condition, pregnancy, veteran status, genetic information, or any other characteristic protected by applicable law.

We know that not everyone will meet 100% of the listed qualifications, and that’s OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you’re excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we’re looking for.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.