About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM ...
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About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM ...
Client Experience Manager
Pittston, PA · On-site
About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM ...
Client Experience Manager
Pittston, PA · On-site
About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting ... We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM ...
Guest Experience Manager
$19.50 - $22/hr
The Guest Experience Manager will directly oversee the Valet and Transportation team and work ... Partner closely with Front Office and Guest Services teams to ensure seamless communication ...
Guest Experience Manager
$19.50 - $22/hr
The Guest Experience Manager will directly oversee the Valet and Transportation team and work ... Partner closely with Front Office and Guest Services teams to ensure seamless communication ...
Client Experience Manager
Fort Mill, SC · On-site
$27.93 - $46.55/hr
The Client Experience Manager (CEM) in Client Compensation is responsible for owning escalated ... This role partners with technical analysts to produce data results and is responsible for ...
Client Experience Manager
Fort Mill, SC · On-site
$27.93 - $46.55/hr
The Client Experience Manager (CEM) in Client Compensation is responsible for owning escalated ... This role partners with technical analysts to produce data results and is responsible for ...
Guest Experience Manager
$19.75 - $22.50/hr
Our hotel upholds this vision by channeling nature through design and culinary partnerships, while ... We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great ...
Guest Experience Manager
$19.75 - $22.50/hr
Our hotel upholds this vision by channeling nature through design and culinary partnerships, while ... We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great ...
Proven vendor management experience; skilled at building and maintaining professional relationships with external partners * Comfortable with travel as needed for on-site coordination and ...
Proven vendor management experience; skilled at building and maintaining professional relationships with external partners * Comfortable with travel as needed for on-site coordination and ...
Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues ... Previous experience in a natural foods industry is a plus. * Accounting and cash handling ...
Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues ... Previous experience in a natural foods industry is a plus. * Accounting and cash handling ...
Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues ... Previous experience in a natural foods industry is a plus. * Accounting and cash handling ...
Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues ... Previous experience in a natural foods industry is a plus. * Accounting and cash handling ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Madison, WI · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Madison, WI · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Beaufort, SC · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Beaufort, SC · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Bellingham, MA · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Bellingham, MA · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
San Antonio, TX · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
San Antonio, TX · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Kissimmee, FL · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Kissimmee, FL · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Aurora, CO · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Aurora, CO · On-site
Establish professional peer and brand partner relationships that foster a shared interest in ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Partner Experience Manager information
See salary details
$47K - $54.3K
9% of jobs
$54.3K - $61.5K
0% of jobs
$61.5K - $68.8K
0% of jobs
$68.8K - $76.1K
0% of jobs
$76.1K - $83.4K
5% of jobs
$83.4K - $90.6K
2% of jobs
$90.6K - $97.9K
6% of jobs
$99.1K is the 25th percentile. Wages below this are outliers.
$97.9K - $105.2K
14% of jobs
The median wage is $106.8K / yr.
$105.2K - $112.5K
59% of jobs
$112.5K - $119.7K
0% of jobs
$119.7K - $127K
4% of jobs
$47K
$102.1K
$127K
How much do partner experience manager jobs pay per year?
As of Jun 5, 2026, the average yearly pay for partner experience manager in the United States is $102,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $110,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Partner Experience Manager jobs? Cities with the most Partner Experience Manager job openings:
What states have the most Partner Experience Manager jobs? States with the most job openings for Partner Experience Manager jobs include:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 8 days ago
ShipMonk rating
5.3
Based on 15 frontline employees who took The Breakroom Quiz
Job description
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
About the Role: Own the Metrics. Build the Team.
We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You'll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.
What You'll Be Rocking Every Day
Lead Performance with Precision
- Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
- Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
- Run daily stand-ups, monthly reviews, and quarterly performance planning.
Grow and Coach a Rockstar Team - Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
- Deliver clear goals, timely feedback, and structured development paths.
- Spot burnout, boost morale, and keep your team firing on all cylinders.
Champion the Merchant Experience - Serve as the escalation point for complex or high-touch client issues.
- Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
- Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
Build Systems that Scale - Contribute to process improvements, documentation, and training initiatives.
- Help shape the playbooks and scorecards that define how we deliver excellence.
- Be a voice in cross-functional forums — what happens in support impacts the whole business.
What Makes You a Great Fit
✔ You're Data-Obsessed
You don't just look at metrics — you use them to manage. You know how to translate
numbers into actions that improve both the client and team experience.
✔ You Know What Great Support Looks Like
You've worked within or managed teams that are fast, friendly, and reliable. You
understand the difference between hitting a number and delivering real value.
✔ You're a Builder and a Coach
You develop people, build systems, and improve processes. You balance empathy with
accountability and love helping others level up.
✔ You Lean In and Take Ownership
You don't point fingers — when something goes wrong, you roll up your sleeves and fix it.
You lead with accountability, stay solutions-focused, and make sure nothing slips through
the cracks.
✔ You Stay Cool Under Pressure
When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't
shy away from tough conversations or tight timelines.
What You Bring to the Table
- 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
- Track record of owning and improving CSAT, case resolution, and other CX metrics
- Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
- Experience coaching and scaling individual contributors
- Strong written and verbal communication skills
- Bonus points for experience with 3PLs or high-growth startups
Perks That Pack a Punch
💰 Competitive Salary + Bonus
🏖 Paid Time Off + Paid Holidays
🩺 Health, Dental, Vision + 401k with Match
🌱 Company Events, Wellness Programs & More
📍 HQ in Fort Lauderdale + Global Fulfillment Network
🌍 Inclusive, Growth-Oriented Culture
Ready to lead the support team of the future?
Apply now and help our merchants stress less, grow more — and experience CX like never before.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About ShipMonk
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2014