ZipRecruiter

Log In

1

Participant Service Manager Jobs (NOW HIRING)

Everise

Quality Analysist Participant Services

Partner with Workforce Management, Training, Operations, and Leadership. Support continuous ... Support non-clinical prescription processing and participant service workflows. Knowledge, Skills ...

My Life LLC

Day Service Manager

Omaha, NE · On-site

$45K - $55K/yr

The Day Service Manager oversees daily operations of My Life LLC's day services programs, ensuring participants receive services consistent with their Person-Centered Plans and that documentation and ...

My Life LLC

Day Service Manager

Omaha, NE · On-site

$45K - $55K/yr

The Day Service Manager oversees daily operations of My Life LLC's day services programs, ensuring participants receive services consistent with their Person-Centered Plans and that documentation and ...

ECI Management LLC

Service Manager

Clayton, NC · On-site

The Service Manager is a critical member of our onsite community team, leading a team of ... Participation in professional development programming, including a designated Mentor from day one ...

ECI Management LLC

Service Manager

Clayton, NC

The Service Manager is a critical member of our onsite community team, leading a team of ... Participation in professional development programming, including a designated Mentor from day one ...

ECI Management LLC

Service Manager

Clayton, NC · On-site

The Service Manager is a critical member of our onsite community team, leading a team of ... Participation in professional development programming, including a designated Mentor from day one ...

next page

Showing results 1-20

All JobsParticipant Service JobsParticipant Service Manager Jobs

Participant Service Manager information

See salary details

$27.5K

$69.2K

$115.5K

How much do participant service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for participant service manager in the United States is $69,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Participant Service Manager jobs?

Cities with the most Participant Service Manager job openings:

What are the most commonly searched types of Participant Service jobs?

The most popular types of Participant Service jobs are:

What states have the most Participant Service Manager jobs?

States with the most job openings for Participant Service Manager jobs include:

What are popular job titles related to Participant Service Manager jobs?

For Participant Service Manager jobs, the most frequently searched job titles are:

Participant Service Representative I

Frostburg, MD • On-site

RA CCS, LLC.
See more jobs at RA CCS, LLC.external

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Federal Call Center Team Overview 
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center is in an exciting chapter. We are growing and looking for 25 new Participant Services Representatives to support our call center and Client through exemplary customer service. The below outlines the requirements and responsibilities of the position, and a few additional items are highlighted.
  1. This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days of paid vacation! Employees are benefit-eligible on their first day of employment.
  2. This position is 100% onsite, with the work location identified as: 1 Technology Dr. Frostburg, MD 21532
  3. We have a variety of schedules available including: 10:30am - 7pm ET, 11am - 7:30pm ET, 11:30am - 8pm ET, 12:30pm - 9 pm ET
  4. This position is hiring for a start date of 1/6/2025.
Position Purpose and Impact 
The RA CCS, LLC., (hereinafter, “the Company”) multichannel Federal Call Center services our federal contract clients processing sensitive information through various forms of telephone support to manage customer inquiries and requests in alignment with the call center’s Service Level Agreements (SLAs) and position specific Key Performance Indicators (KPIs).
The Participant Services Representative supports inbound and outbound calls within various queues to service customer inquiries, transactions, and services in compliance with company policies, processes, and position (KPIs).
Responsibilities 
  • Responds to various inbound and outbound calls with pleasant telephone etiquette, the ability to effectively communicate information, provide inquiry resolution and escalation to callers per established processes, serve as a knowledgeable resource to callers utilizing company workflows and processes, and present caller-solutions in compliance with Company polices and position standards. 
  • Answers inquiries by clarifying, researching, locating, or processing desired information. 
  • Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. 
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. 
  • Effectively carries out a series of work instructions within a call center environment without supervision to resolve customer inquiries, complaints, and needs promptly. 
  • Effectively transfers misdirected callers to appropriate parties via correct transfer processes. 
  • Seeks assistance, guidance, or decision-making from management to assist callers when needed. 
  • Properly documents all calls in compliance with call type documentation standards. 
  • Accurately completes all work when updating caller or customer accounts or system information. 
  • Responsibly adheres and achieves individual KPIs and quality assurance standards while supporting the achievement of department KPIs, SLAs, and services goals and objectives. 
  • Completes all Company training and coaching as assigned and within a reasonable timeframe. 
  • Maintains solid knowledge and compliance with Company procedures, employee handbook policies, and specific call center policies including attendance, standards of conduct, etc. 
  • Ensures appropriate and proper communication with co-workers during shifts; properly handing off work or notifying management of call queue or client needs at shift end. 
  • Actively supports the department in achieving goals by practicing solid teamwork and providing best-in-class customer service to all callers. 
  • Supports the Federal Call Center by completing other duties as assigned.
Desired Qualifications 
  • Leads all facets of this position with excellent customer service. 
  • Maintains a courteous and professional manner which includes a calm and sophisticated disposition, not easily frustrated, stressed, or offended. Listens attentively to caller needs and demonstrates empathy. 
  • Builds rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. 
  • Demonstrated ability to provide a professional and friendly experience to both co-workers and callers. 
  • Demonstrated willingness and ability to answer questions and solve customer problems. 
  • Incorporates integrity, detail-oriented attention, and genuine care for callers and caller's needs within all interactions. 
  • Practices efficient communication and documentation practices; properly following Company verbal scripts, tasks as required, and ensuring need-to-know information, escalations, or follow-ups are effectively handled.
  • Completes all tasks with ownership and accountability; invested in ensuring all callers receive best-in-class service from start to finish; properly hands work off at shift end.
Desired Education and Experience 
  • High School Diploma with an Associate degree preferred. 
  • 2 – 3 years’ customer facing customer services experience required.
  • 1 – 2 years’ call center experience preferred.
  • Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint. 
  • Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation. 
  • Previous experience with Salesforce and Nice-in Contact beneficial. Desired Hardware and Software Competency 
  • Microsoft Suites Basic Level: familiar with suites in an office setting for email, presentations, etc. 
Technology Competencies: general internet skills including the ability to access/utilize various websites.