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The Digital Media Coordinator  supports Congreso’s marketing and communications through engaging digital content. This includes gathering and developing content for digital channels across web, email, social, and video to help amplify Congreso’s programs, events, impact stories, and community initiatives.

This position reports to the Marketing & Social Media Manager. This is a part-time (20 hours a week) HYBRID  position with onsite work conducted at Congreso's main office and remotely at home.

The Digital Media Coordinator  applies the principles of the organization’s signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role.

Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency’s mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions listed below.

• Represents Congreso’s mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work.

• Develops, executes, and manages content for social channels including Facebook, Instagram, LinkedIn, TikTok, YouTube. 
• Captures photos and videos for use across digital platforms and produces and edits short & long form video content. 
• Populates social media content calendar.
• Tracks social media metrics and develops reports. 
• Collaborates with External Affairs and program leadership/staff to gather content such as client success stories, testimonials, photos, videos, etc. 
• Supports graphic design for social media and additional marketing collateral. 
• Supports project management and content development for marketing campaigns (fundraising events, campaigns, agency initiatives, program activities) 
• Stays informed of emerging social media trends, tools, and best practices. 

All Staff Competencies

• Basic understanding of Congreso’s mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services.
• Demonstrates knowledge and understanding of the community needs and demographics.
• Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
• Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
• Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
• Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
• Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals.
• Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases.
• Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor.
• Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment.
• Strong written and verbal communication skills including effective and respectful communication with individuals and groups.
• Bilingual (Spanish/English) written and verbal skills  required. 

This position has no supervisory responsibilities. 

High school diploma or GED/HISET required. Associate’s degree in related field, a plus.

• 1-2 years’ experience in social media content creation and management, required.
• Demonstrated experience using graphic design software (Canva, Adobe, etc.), digital marketing software (WordPress, Hootsuite, HubSpot), and recording and video editing software (CapCut, Adobe Premiere, etc.), required.