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Part Time Wfm Jobs in Michigan (NOW HIRING)

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Part Time Wfm information

See Michigan salary details

$33.6K

$85K

$150.3K

How much do part time wfm jobs pay per year?

As of Aug 6, 2026, the average yearly pay for part time wfm in Michigan is $85,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a part time WFM?

A Part Time WFM (Workforce Management) job involves monitoring and optimizing staffing levels, schedules, and workflow efficiency for a company, typically in customer service or call center environments. Responsibilities may include forecasting workload, adjusting schedules, and analyzing performance metrics to ensure operational goals are met. Part-time WFM employees usually work fewer hours than full-time staff but still play a crucial role in maintaining efficiency and service quality.

What are the key skills and qualifications needed to thrive in the part time WFM position, and why are they important?

To thrive as a Part Time WFM (Workforce Management) professional, you need strong analytical skills, attention to detail, and a foundational understanding of contact center operations, often supported by experience in scheduling, forecasting, or similar roles. Familiarity with workforce management software such as NICE, Verint, or Aspect, as well as proficiency with MS Excel, is commonly required. Excellent communication, problem-solving abilities, and adaptability are vital soft skills to handle dynamic workforce demands. These competencies help ensure efficient staff utilization, optimized schedules, and smooth operations within customer service environments.

What does a typical shift look like for a part time WFM professional?

Part Time WFM professionals usually focus on monitoring live contact center queues, adjusting schedules as needed, and preparing performance reports during their shifts. While schedules may vary, the position often involves regular collaboration with team leaders and agents to address staffing gaps or unexpected changes in call volume. Flexibility is key, as priorities can shift quickly based on business needs, but most part-time roles are designed to fit around school or other employment commitments. This role offers valuable experience in operations and analytics, serving as a stepping stone for growth within workforce management or contact center leadership.

What are the most commonly searched types of Wfm jobs in Michigan? The most popular types of Wfm jobs in Michigan are:
What are popular job titles related to Part Time Wfm jobs in Michigan? For Part Time Wfm jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Part Time Wfm jobs in Michigan look for? The top searched job categories for Part Time Wfm jobs in Michigan are:
What cities in Michigan are hiring for Part Time Wfm jobs? Cities in Michigan with the most Part Time Wfm job openings:
Part Time Wfm jobs near you
Infographic showing various Part Time Wfm job openings in Michigan as of August 2026, with employment types broken down into 100% Part Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $85,046 per year, or $40.9 per hour.

Workforce Manager Strategy Consultant

CrossFire Group

Detroit, MI • Hybrid

$75 - $83/hr

Part-time, Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Workforce Management Strategy Consultant

Location: Detroit, MI preferred | Remote considered with travel to Detroit as needed
Schedule: Part-time, approximately 15 hours per week
Contract Length: Approximately 560 total hours, estimated 8 to 9 months
Pay Rate: $75.00 to $83.00 per hour
Work Arrangement: Hybrid

Our client is seeking an experienced Workforce Management Strategy Consultant to support workforce capacity planning, operational strategy, and performance management across a large customer service environment. This part-time consulting role is ideal for a senior WFM leader with deep experience in contact center operations, IEX NICE, forecasting, scheduling, real-time management, and global BPO partnerships.

In this role, you will help guide workforce planning strategy for a large-scale operation supporting nearly 1,000 representatives across domestic teams and global BPO partners in Egypt and the Philippines. The consultant will partner closely with executive and operational leaders to improve workforce efficiency, support service level performance, and provide actionable insights through reporting, analytics, and strategic planning.

Key Responsibilities

  • Develop and support workforce management strategies aligned with business objectives, service level agreements, and operational goals.
  • Lead forecasting, capacity planning, and scheduling strategy to ensure appropriate staffing levels across domestic and global operations.
  • Support real-time management processes and provide guidance to teams monitoring workforce performance and daily operational needs.
  • Partner with BPO vendors in Egypt and the Philippines to ensure alignment with performance expectations, contractual requirements, penalties, and incentives.
  • Use IEX NICE, Power BI, and workforce analytics to track trends, identify opportunities, and recommend improvements.
  • Provide reporting and insights to senior leadership related to performance, workforce efficiency, staffing needs, and operational risks.
  • Collaborate with executives, operational leaders, and cross-functional stakeholders to address workforce challenges and support strategic initiatives.
  • Assist with workforce budgeting and cost management tied to a nearly $40 million workforce budget.

Qualifications

  • Bachelor’s degree in Business Administration, Human Resources, or a related field required. Master’s degree or MBA preferred.
  • Minimum of 10 years of workforce management experience, including at least 5 years in a senior, strategic, or managerial WFM role.
  • Strong experience supporting large-scale contact center or customer service operations.
  • Experience managing or partnering with offshore BPO operations is required.
  • Hands-on experience with IEX, NICE, and Power BI.
  • Strong forecasting, scheduling, real-time management, reporting, analytics, and capacity planning experience.
  • Proven ability to translate workforce data into actionable business recommendations.
  • Excellent communication, leadership, stakeholder engagement, and executive presentation skills.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Green Belt Certification required. Black Belt Certification preferred.
  • Experience in the energy sector or a similar regulated industry is preferred.

Why This Opportunity Stands Out

This is a high-impact, part-time consulting opportunity for a senior Workforce Management professional who enjoys strategy, analytics, and executive-level partnership. The role offers strong hourly compensation, a flexible part-time schedule, and the opportunity to support a large, complex customer service operation with both domestic and global workforce teams.

Qualified candidates are encouraged to apply for immediate consideration.

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