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Part Time Weekend Call Center Representative Jobs in Texas

ValorVIP

Call Center Agent

Dallas, TX · On-site +1

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer flexible scheduling with both full-time and part-time positions available. To be ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Dabella

Part Time Call Center Hiring Immediately

Call, TX

$14.25 - $18.50/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! This is an ON-SITE position Learn ...

TPV LLC

Call Center Agent TPV

El Paso, TX

$12.75/hr

Job Type: Full-Time and Part-Time Work Location: WAH Hours:- 11 AM - 7 PM Flexible Salary: $12.75 ... weekends, as needed. Equipment and Internet Requirements: ● Employees are responsible for ...

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All JobsCall Center Representative JobsPart Time Weekend Call Center Representative JobsPart Time Weekend Call Center Representative Jobs in Texas

Part Time Weekend Call Center Representative information

What are the key skills and qualifications needed to thrive as a part time weekend call center representative, and why are they important?

To thrive as a Part Time Weekend Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, usually with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, resilience, and a positive attitude are important soft skills to handle high call volumes and diverse customer concerns effectively. These skills ensure efficient customer service, high satisfaction, and smooth operations during peak weekend hours.

What is the difference between Part Time Weekend Call Center Representative vs Part Time Customer Service Agent?

AspectPart Time Weekend Call Center RepresentativePart Time Customer Service Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or remote
Employer & IndustryTelecommunications, insurance, retailRetail, telecommunications, service industries
Search & Comparison IntentCustomer support, inbound calls, part-time weekend workCustomer service, support roles, part-time work

Both roles involve assisting customers via phone, often requiring similar skills and training. The main difference is that Part Time Weekend Call Center Representatives specifically work during weekends, while Customer Service Agents may have varied schedules. Both positions are suitable for individuals seeking part-time roles in customer support within call centers or related industries.

What does a part time weekend call center representative do?

A Part Time Weekend Call Center Representative is responsible for handling incoming and outgoing customer calls during weekend shifts. Their primary duties include answering customer inquiries, providing information about products or services, resolving issues, and recording details of conversations. They may also perform data entry, follow up on customer requests, and escalate complex problems to supervisors when necessary. This role often requires excellent communication skills, patience, and the ability to work efficiently under pressure. Typically, these representatives work set hours on Saturdays and Sundays, with flexibility depending on the employer’s needs.

What are some common challenges faced by part time weekend call center representatives, and how can they be effectively managed?

Part-time weekend call center representatives often encounter high call volumes and customers with urgent concerns, as many businesses experience increased activity on weekends. Balancing customer needs with limited shift hours can be challenging, but effective time management and clear communication are key. Additionally, adapting quickly to varying customer issues and collaborating remotely with weekday staff helps ensure smooth handovers and consistent service. Building strong problem-solving skills and staying up-to-date with company information can make the role both manageable and rewarding.

What cities in Texas are hiring for Part Time Weekend Call Center Representative jobs?

Cities in Texas with the most Part Time Weekend Call Center Representative job openings:

Part Time Weekend Call Center Representative jobs near you
Infographic showing various Part Time Weekend Call Center Representative job openings in Texas as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Access Center Representative (PRN)

Houston Methodist

Katy, TX • On-site

$15.75 - $20.25/hr

Part-time

Re-posted 8 days ago

Houston Methodist rating

8.2

Company rating: 8.2 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

The PRN position is a non-benefitted position. The PRN position will cover high call volume, leaves and vacations. You must be available for training Monday-Friday onsite at our location in Katy.
At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
  • Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Excellent communication and interpersonal skills via telephone and in person
  • Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
  • Knowledge of medical terminology and applicability
  • Excellent spelling/grammar skills
  • Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
  • Capable of working and navigating several applications and websites related to registration simultaneously
  • Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
  • Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
  • Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
  • Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
  • Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS
  • Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours as needed.
  • Coordinates the workflow to assist patients with appointment scheduling and/or requests for services:
    • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment.
    • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient's request.
    • Schedules patient appointments.
    • Efficiently completes registration.
    • Answers incoming calls from patients.
    • Acts as liaison between the patient and the physician or clinical staff.
    • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
  • Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
  • Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
  • Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
  • Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS
  • Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
  • Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area Yes
    • May require travel outside Houston Metropolitan area No

Work Shift:
1 - Day (United States of America)
Job Category:
Non-clinicalHouston Methodist is one of the nation's leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.

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