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Office Administrator Assistant

Part-Time | Wixom, Michigan | Medicare & Health Insurance Agency

About Us

Health and Medicare Agency which is a full-service insurance brokerage focused on helping agents build independent, long-term businesses. We are a hands-on, growth-focused organization that values accountability, ownership, and results. Our agents rely on us not only for products, but also for structure, support, and strategy.

As we continue to grow, we are looking for someone who can help us scale without compromising the culture and high standards that set us apart.

Position Summary

We are seeking an organized, detail-oriented Administrative & Client Support Assistant to join our growing team in Wixom, Michigan. This role is ideal for someone who enjoys helping people, coordinating schedules, providing outstanding customer service, and learning about the Medicare and health insurance industry.

This is primarily an administrative and client support role—not a sales position.

Key Responsibilities

·         Schedule appointments for Medicare and health insurance agents

·         Assist clients with service requests and follow-up questions

·         Support agents with client communications

·         Learn and utilize agency technology platforms

·         Update client records and maintain accurate documentation

·         Assist with annual enrollment preparation and outreach campaigns

·         Provide exceptional customer service to clients and agents

·         Post commissions

·         Complete filing and general office support tasks

·         Answer phones and direct inquiries appropriately

Qualifications

·         Strong organizational and time management skills

·         Comfortable speaking with clients by phone

·         Excellent written and verbal communication skills

·         Ability to learn technology platforms and software systems

·         Strong attention to detail and follow-through

·         Prior insurance experience helpful, but not required

·         Accounting or bookkeeping experience preferred

·         Computer literacy, including spreadsheets, word processing, email, and web research

Licensing

Applicants who currently hold a Michigan Health Insurance License are encouraged to apply.

Candidates without a license must be willing to obtain a Michigan Health Insurance License within a designated training period. National Benefit Plans will provide training and support to help the right candidate succeed.

What We Offer

·         Part-time position

·         Professional office environment in Wixom, Michigan

·         Training and career development

·         Opportunity to grow within the Medicare and health insurance industry

·         Supportive team culture

·         Long-term career opportunity with an established independent agency serving Michigan residents for more than 25 years

How to Apply

If you enjoy helping others, staying organized, learning new technology, and working as part of a team, we would love to hear from you. To apply, please send a cover letter and resume with a list of three references.