About Us
Kripalu Center is the largest yoga and wellness retreat center in the US. Kripalu is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Rooted in yoga, mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through experiential learning. Kripalu's campus is in the Berkshires of Western Massachusetts
Kripalu offers a wide range of experiences for guests, ranging from day passes to multi day programs and including signature programming and training developed by Kripalu, online programs, multi-day group events, and programming delivered by visiting talent (thought leaders, presenters, and luminaries).
Kripalu is committed to being an employer and community that prioritizes creating a sense of belonging for all employees, presenters, and guests. We seek employees eager to join us as we evolve as a team that embodies timeless yogic principles and present day practices of leadership and accountability.
POSITION SUMMARY
The Kripalu Shop Sales Associate supports the Kripalu Shop team. This role is responsible for providing excellent customer service while handling all sales transactions of products in the Kripalu Shop. The ideal candidate should have excellent communication skills. Being detail orientated with the ability to manage multiple priorities. We are looking for a positive team player who thrives in retail and enjoys a fast-paced environment.
Experience is preferred but not required.
SALARY INFORMATION
Hourly, Non - Exempt role
Min:16.00 dollars - Max: 16.00 Dollars
SCHEDULE REQUIREMENTS
- Weekend and holiday availability.
- Flexibility to work morning and evening shifts in alignment with operational needs.
ACCOUNTABILITIES
- Processes sales and handles monetary transactions accurately at the point of sale.
- Delivers exceptional customer service with warmth, attentiveness, and professionalism.
- Helps maintain a clean, organized, and welcoming shop environment.
- Supports the resolution of guest concerns with empathy and a solutions-focused approach.
- Restocks and replenishes merchandise to ensure product availability and visual appeal.
- Performs café related duties, including but not limited to brewing and grinding coffee.
- Collaborates with other departments and assists in various areas across Kripalu as needed to support organizational goals.
CORE COMPETENCIES
- Demonstrates a strong commitment to equity, diversity and inclusion, actively contributing to a welcoming and respectful environment for all.
- Upholds high ethical standards and personal integrity, consistently aligning with Kripalu's mission and organization values.
- Builds positive and effective relationships by understanding the needs and perspectives of both internal and external guests; provides thoughtful, practical solutions that support mutual benefit.
- Maintains flexibility and a collaborative spirit, readily adapting to support both departmental and organization-wide needs.
- Demonstrates the knowledge and abilities necessary to perform required job responsibilities to a high standard and stays informed of trends and best practices within their area of expertise, with or without reasonable accommodations.
- Approaches new experiences with curiosity and openness, taking ownership of personal and professional development, and seeing challenges as opportunities for learning and growth.
- Embodies Kripalu's core values of love, wholeness, unity, service, and evolution in all aspects of work and interaction.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods of time, up to 6 hours.
- Ability to lift up to 25 lbs. on a frequent basis.
- Ability to bend, stoop, reach, crouch, kneel, push, pull and twist repeatedly.
- Proficient use of fine motor skills for handling merchandise and equipment.
- Strong spatial memory to recall product placement and backstock locations.
MINIMAL QUALIFICATIONS
- Highschool Diploma, GED, or valid work permit.
- Basic math skills and ability to perform cash handle tasks accurately.
- Effective interpersonal and communication skills, especially in customer service settings.
