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Part Time Technical Support Contractor Jobs (NOW HIRING)

Valencia College

Specialist, Technical Support

Orlando, FL ยท On-site

$17.92/hr

... Technical Support Job Type Staff FT/PT Part-Time Employee Class Description C3-Staff PT (ed ... This is a part-time position. Exact work hours and schedules will be determined after the hiring ...

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Part Time Technical Support Contractor information

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How much do part time technical support contractor jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for part time technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Technical Support Contractor jobs? The most popular types of Technical Support Contractor jobs are:
Part Time Technical Support Contractor jobs near you

Technical Support Agent

VOYAGER ACCESS INC

Golden Valley, MN โ€ข On-site

$26 - $33/hr

Part-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

Access Control | Hospitality & Multifamilyย 
Voyager Access, Inc.ย 

Voyager Access is a growing access control and technology company serving hospitality and multifamily clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.ย 
We are seeking a dependable, customer-focused Technical Support Agent to serve as a front-line resource for our clients. This role is the first point of contact for incoming technical questions, troubleshooting requests, and system support needs across our installed base. We are open to both full-time and part-time arrangements for the right candidate. The ideal candidate is a strong communicator who can diagnose issues effectively, resolve problems efficiently, and escalate with clarity when needed.ย 

Responsibilitiesย 
Customer Support & Troubleshootingย 
  • Respond to inbound support requests via phone, email, and ticketing systemย 
  • Diagnose and resolve technical issues with Salto locks, readers, encoders, and ProAccess SPACE softwareย 
  • Guide customers through step-by-step troubleshooting and system configurationย 
  • Document all support interactions clearly and completely in the ticketing systemย 
  • Communicate resolution timelines and status updates to customers in a professional, timely mannerย 
Issue Management & Escalationย 
  • Triage incoming issues and assess priority level based on customer impactย 
  • Escalate complex or unresolved issues to the Technical Delivery Lead with complete documentationย 
  • Track open tickets through to resolution and follow up with customers to confirm satisfactionย 
  • Identify and flag recurring issues or patterns that may indicate broader system or process problemsย 
Documentation & Knowledge Buildingย 
  • Maintain accurate and organized records of issues, resolutions, and customer interactionsย 
  • Contribute to the development of internal troubleshooting guides and support resourcesย 
  • Use AI tools to build and improve internal knowledge bases, support documentation, and customer-facing self-help resourcesย 
  • Support onboarding of new customers by providing system orientation and basic trainingย 
  • Stay current on Salto product updates, software releases, and Voyager Access proceduresย 
Qualificationsย 

Experienceย 
2โ€“5 years in a technical support, help desk, or field service role, preferably in:ย 
  • Access control or electronic security systemsย 
  • Low-voltage technology or building automationย 
  • Hospitality or multifamily property technologyย 
  • Or a related technical support environmentย 
Technical Capabilitiesย 

Strong candidates will demonstrate:ย 
  • Ability to troubleshoot hardware and software issues in a systematic, logical mannerย 
  • Comfort working with network-connected devices, IP configuration, and software platformsย 
  • Experience with ticketing or CRM systems for issue trackingย 
  • Aptitude for learning new systems and proprietary software quicklyย 
  • Comfort using AI tools to draft documentation, build support resources, and improve customer-facing contentย 
Working Styleย 
  • Customer-first mindset with a calm, professional demeanor under pressureย 
  • Strong written and verbal communication skillsย 
  • Organized, detail-oriented, and dependable with follow-throughย 
  • Self-directed and able to manage multiple open issues simultaneouslyย 
  • Team-oriented and willing to support escalation workflows collaborativelyย 
Location & Compensationย 

Location:ย 
  • Primarily remoteย 
  • Occasional travel possible but not requiredย 
Hours:ย 
  • Open to full-time and part-time arrangementsย 
  • Minimum availability of 20 hours per week requiredย 
  • Occasional evening/weekend on call requirements for emergency support onlyย 
Compensation:ย 
  • Competitive pay commensurate with experience and hoursย 
  • Health insurance stipendย 
  • 401(k)/retirement planย 
  • PTO and paid holidaysย