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Position Details
Position Information
Position Title
ITS Services Support Technician - AV Temp (Part Time, Temporary Hourly, Non-Benefited)
Classification Title
Temporary PT Hourly
Hourly rate, Stipend, or Load Unit
$20-$30 per hour depending on experience
Close Date
Open Until Filled
Yes
Open Until Filled Notes
Open until filled
Position Type/Employee Class
Temporary PT Hourly
Instructor Status
Not applicable
Overtime Eligible
Non-Exempt
FLSA Status
Campus Location
Bend
Primary Purpose
The IT Services Support Tech works within the ITS Department and is responsible for all manner of technical support of end user workstations, AV for college events, and hardware and software systems on COCC campuses. This position is a great opportunity for an emerging technology professional eager to learn and contribute to COCC's educational mission.
Essential Duties and Responsibilities
PC Systems Support and Maintenance

• Set up all new and replacement computers and printers
• Troubleshoot system problems and assist end users with technical issues.

Audio Visual Support

• Provide technical support for the campus AV systems.
• Coordinate and manage campus events that require AV technologies.

IT Helpdesk

• Work from and manage helpdesk queues to ensure prompt and balanced support

Department Specific
Knowledge, Skills, and Abilities
Individuals suited to the position are recommended to have or be willing to learn the following knowledge, skills, and abilities. The incumbent is expected to follow College work rules and policies.

• Technical skills related to commonly used computer systems and applications.
• Excellent problem-solving abilities
• Must be able to work collaboratively in a team environment.
• Demonstrated skills in communication both oral and written.
• Ability to behave professionally with a customer-centric approach.
• Able to learn from critical feedback from customers and supervisors.

Ergonomic Requirements
Working hours may be flexible from week to week based on the scheduling of AV events and activities. Work schedule is at the discretion and approval of your supervisor. Work may involve recurring late or early hours or weekend work. While performing the duties of this position, the employee is required to function effectively indoors in an office environment engaged in work of primarily a sedentary nature with the ability to sit or stand at workstation for extended periods. The employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms and requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. Occasional lifting over ten pounds for 15 percent of the time. Computer screen is used more than 50 percent of the time. Must be able to kneel, stoop, crawl, and crouch and climb ladders. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.
Minimum Requirements
Ideal candidate should have or be on their way to obtaining:

• Associates Degree or related degree in Computer Information systems, Audio Visual Technology or Electronic Engineering Technology with an emphasis on computer or AV systems.
• At least one year experience in computer support or AV technologies and systems.
• Additional experience may substitute for the AAS degree, but equivalency must be clearly demonstrated by applicant.
• Valid Oregon Drivers License, or the ability to obtain within 30-days from date of employment.

Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications
EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.