About Us
We are a premium memorial diamond company helping families transform ashes and hair into genuine memorial diamonds โ a deeply personal way to honor love, memory, and legacy. Our client interactions are calm, meaningful, and connection-focused. This is not a high-pressure sales environment.
We are intentionally creating a part-time advisory role designed for experienced professionals who value thoughtful communication, purpose-driven work, and are looking to apply their experience and talents in a meaningful and compassionate way.
Role Overview
This is not a traditional sales role - in our field, connection comes before conversion. Our clients are often families navigating grief and remembrance. We are looking for a competent, emotionally intelligent professional with extensive prior experience in the memorial industry. The right person understands how to guide conversations with empathy, patience, and quiet confidence. Prior experience in emotional sales is a must for this position.
As a Memorial Client Advisor, you will guide inbound clients through sensitive conversations about remembrance and legacy. The position focuses on emotional presence, clarity, and trust โ not aggressive selling.
This role is ideal for a mature professional (40+) with experience in memorial services, death care, senior care, veterinary care, or other emotionally sensitive client-facing environments.
Our Perfect Candidate
- 40+ (life experience and emotional maturity are truly beneficial in this role)
- Native English speaker based in the US
- Background in memorial services, death care, senior care, legacy-focused services, or emotionally sensitive client work
- Comfortable in navigating discussions of loss, legacy, and remembrance
- Calm, emotionally mature, grounded communication style
Responsibilities
- Handle inbound client inquiries via phone, email, and text
- Prepare and ship branded Order Kits for the clients (up to 5 per day)
- Support families throughout the memorial diamond creation journey
- Provide clients with timely responses, patience, and empathy during both the decision and production processes
- Explain the memorial diamond creation process clearly, respectfully, and compassionately
- Maintain a gentle, consistent follow-up process without pressure
- Represent the brand with emotional intelligence and professionalism
- Build trust without aggression or urgency
This is not an aggressive sales environment. Empathy and emotional presence are essential.
Preferred Professional Background
- Funeral homes/cremation services
- Hospice or grief support
- Veterinary front desk or pet loss services
- Luxury symbolic products
Work Style & Schedule
- Part-time remote position (low daily volume, high-quality conversions)
- Approximately up to 5 new inquiries per day
- Flexible schedule designed to complement an existing professional role
- No cold calling, no aggressive quotas
Compensation Structure
We offer a balanced model that respects both stability and performance:
Monthly Retainer: up to $3000
Commission (Tiered):
- 5% on orders under $2,000
- 7% on orders between $2,000 โ $5,000
- 10% on orders above $5,000
Typical monthly earnings vary based on client flow and availability. This structure is designed to provide meaningful supplemental income while maintaining a calm, client-centered experience.
Application Requirements
To help us understand your background and approach better, please include:
- A brief personal introduction and why this line of work resonates with you
- Your previous area of specialization and the types of products or services supported
- Approximate monthly or annual sales volume (if applicable)
- At least two professional references from prior roles
- Completion of a short questionnaire and voice-recording exercises during the screening period
We are seeking someone who believes meaningful conversations matter more than fast transactions โ a calm professional who can hold space for clients while guiding them with care and thoughtfulness.
Next Steps in Our Hiring Process
Selected candidates will be invited to complete:
- Written responses to a short candidate questionnaire
A brief voice-recording exercise designed to help us understand your communication style