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Part Time Remote Helpdesk Jobs in Boston, MA (NOW HIRING)

MedSchoolCoach

Research Mentor (Remote)

Boston, MA · Remote

$75 - $100/hr

Remote | Part-Time | $75-$100 per session About the Program: The MedSchoolCoach Research Mentorship Program is a fully virtual opportunity designed to help high school students explore their passion ...

Cortica

Licensed Therapist (Remote)

Burlington, MA · Remote

$47.79 - $59.74/hr

Massachusetts Licensed Therapist (LMHC, LICSW, LMFT) Location: 100% Remote Schedule: Part-time and ... You will also help children build relationships, adapt to change, develop self-advocacy skills, and ...

YO AI Labs

AI Finance Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Finance Domain ... In this role, you will help improve next-generation AI systems by reviewing, evaluating, and ...

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All JobsHelpdesk JobsPart Time Remote Helpdesk JobsPart Time Remote Helpdesk Jobs in Boston, MA

Part Time Remote Helpdesk information

See Boston, MA salary details

$13

$25

$36

How much do part time remote helpdesk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for part time remote helpdesk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is a part time remote helpdesk?

A part time remote helpdesk job involves providing technical support and troubleshooting assistance to customers or employees, all while working from a location outside the traditional office, such as your home. These roles typically require you to answer phone calls, respond to emails, or use chat systems to resolve IT-related issues. The hours are usually flexible and less than a standard full-time schedule, making it ideal for those needing work-life balance or supplemental income. Strong communication skills and basic technical knowledge are essential for success in this position.

What are the key skills and qualifications needed to thrive as a part time remote helpdesk professional?

To thrive as a Part Time Remote Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by relevant IT coursework or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote access tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth technical operations from a remote setting.

What are some common challenges faced by part time remote helpdesk professionals, and how can they be addressed?

Part-time remote helpdesk professionals often navigate challenges such as managing high ticket volumes during peak hours, balancing multiple clients or tasks, and communicating effectively without in-person interactions. To address these, it's important to develop strong organizational skills, utilize ticketing and communication tools efficiently, and proactively set clear expectations with supervisors and team members. Staying updated on common technical issues and maintaining a resource library can also help resolve tickets more quickly and improve customer satisfaction.

What is the difference between Part Time Remote Helpdesk vs Part Time Remote Technical Support Specialist?

AspectPart Time Remote HelpdeskPart Time Remote Technical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (CompTIA Security+, Cisco certifications)
Work EnvironmentRemote, customer-facing supportRemote, technical troubleshooting and problem resolution
Employer UsageHelpdesk or IT support teams in various industriesTechnical support teams, IT departments in tech-focused companies
Search & Comparison IntentLooking for entry-level remote IT support rolesSeeking specialized remote technical troubleshooting roles

Part Time Remote Helpdesk roles typically focus on providing basic technical support and customer service, often requiring foundational IT certifications. In contrast, Part Time Remote Technical Support Specialists handle more complex technical issues, often needing advanced certifications and technical expertise. Both roles are remote and industry-wide, but they differ in complexity and skill requirements.

What are the most commonly searched types of Remote Helpdesk jobs in Boston, MA?

The most popular types of Remote Helpdesk jobs in Boston, MA are:

Part Time Remote Helpdesk jobs near you
Infographic showing various Part Time Remote Helpdesk job openings in Boston, MA as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

US_ Controller | 100% Remote - Full-Time or Part-Time|

BooksTime, Inc.

Malden, MA • Remote

$27 - $48/hr

Full-time, Part-time

Retirement, PTO

Re-posted 5 days ago

Job description

This is a remote position.

Ready to take your accounting career to the next level with a fast-growing, innovative company?

BooksTime is looking for experienced Controllers who are excited about leadership, technology, process improvement, and building strong client relationships. This is an opportunity to work directly with business owners, solve complex accounting challenges, mentor bookkeeping teams, and help shape the future of modern accounting services.

BooksTime is proud to be recognized on the Inc. 5000 list of America’s fastest-growing private companies. We're building a modern, technology-forward accounting company that embraces automation and innovation - alongside trusted partner relationships with our clients - to create better experiences for both clients and team members.

If you’re looking for meaningful work, career growth, flexibility, and the opportunity to make a real impact in a growing organization, we’d love to hear from you.

Why Join BooksTime?
Growth Opportunities

As a rapidly growing company, we’re committed to promoting from within and creating leadership opportunities for team members who want to grow their careers.

High-Impact Work

You’ll work directly with business owners and leadership teams to help improve financial visibility, accounting operations, and business decision-making.

Modern Accounting Environment

We embrace technology, automation, process improvement, and AI-enabled tools to continuously improve the way we serve clients and support our teams.

Variety & Continuous Learning

Our clients span multiple industries, systems, and business models, providing constant opportunities to learn, grow, and solve new challenges.

Flexible Remote Culture

We believe flexibility and accountability can coexist. Our remote-first culture is built on trust, communication, collaboration, and ownership.


Requirements
What You’ll Do

As a Controller, you will:

  • Lead accounting relationships for a portfolio of clients

  • Build strong client relationships as a trusted advisor

  • Review and analyze financial statements

  • Support and mentor bookkeeping teams

  • Provide accounting guidance and problem-solving support

  • Help improve workflows, reporting, and operational processes

  • Identify opportunities for automation and efficiency improvements

  • Collaborate on internal process and technology initiatives

This role combines accounting expertise, leadership, client advisory, and operational problem-solving.

Who We’re Looking For

We’re looking for someone who is:

  • Comfortable taking ownership and working independently

  • An excellent communicator and relationship-builder

  • Adaptable and eager to learn new technologies and systems

  • Interested in innovation, process improvement, and modern accounting practices

  • Organized and able to manage multiple priorities

Ideal experience includes:

  • Controller or Assistant Controller experience

  • Client accounting services (CAS)

  • Outsourced accounting or public accounting

  • Managing multiple clients or entities

  • Leading accounting operations or month-end close functions

Experience with cloud-based accounting systems is required. We work across various platforms and value professionals who are adaptable and comfortable learning new tools and technologies.


Benefits
Benefits include:

  • 100% remote

  • Full-time and part-time opportunities available

  • Schedules are flexible outside recurring collaboration windows with our international team. Team collaboration hours generally occur several mornings per week around 9:00–11:00 a.m. ET

  • Leadership and growth opportunities available as the company continues to expand

  • Competitive compensation based on experience and qualifications

  • Simple IRA with employer matching after 2 years

  • PTO for eligible employees

Pay:
  • $27-$48 per hour, based on experience, skills, and work location. Final offer determined during the interview process.

BooksTime is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.