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Part Time Remote Customer Support Jobs in Rochester, MI

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site +1

$35K - $48K/yr

A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ... Full-time or part-time positions are available. Flexible hours and remote work are possible after ...

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How much do part time remote customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for part time remote customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Remote Customer Support representative, and why are they important?

To thrive as a Part Time Remote Customer Support representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding patience, active listening, and adaptability make someone stand out in this role. These skills ensure efficient resolution of customer issues and contribute to a positive customer experience in a virtual work environment.

How does working as a part-time remote customer support agent typically impact work-life balance?

Part-time remote customer support roles generally offer significant flexibility, allowing individuals to better manage personal commitments alongside work. However, you may need to accommodate varying shift schedules, including evenings or weekends, based on business needs and customer demand. Successful remote agents often set clear boundaries and create a dedicated workspace to minimize distractions. Effective communication with your team and supervisors is essential, as most collaboration happens virtually. This flexibility can be a major advantage, but it's important to stay organized and proactive to maintain a healthy work-life balance.

What is a Part Time Remote Customer Support job?

A Part Time Remote Customer Support job involves assisting customers with their inquiries, problems, or requests via phone, email, chat, or social media, while working from a location outside the traditional office—usually from home. These roles typically require fewer hours than full-time positions and can offer flexible schedules. Duties often include answering questions, troubleshooting issues, and ensuring customer satisfaction. Remote customer support jobs are popular for those seeking work-life balance or supplemental income, and generally require good communication skills and a reliable internet connection.
What are popular job titles related to Part Time Remote Customer Support jobs in Rochester, MI? For Part Time Remote Customer Support jobs in Rochester, MI, the most frequently searched job titles are:
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What cities near Rochester, MI are hiring for Part Time Remote Customer Support jobs? Cities near Rochester, MI with the most Part Time Remote Customer Support job openings:
Part Time Remote Customer Support jobs near you
Part-Time Customer Care Specialist

Part-Time Customer Care Specialist

Lucid Motors

Southfield, MI • On-site, Remote

$21 - $25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Lucid Motors rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

17th of 44 rated automakers

Job description

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, were providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As an Automotive EV Technical Support Specialist, also known as a Customer Care Specialist, plays a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude.  The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial.

The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.  This position is an onsite role and will not be able to accommodate remote or hybrid.    We have both full time and part-time opportunities available.  Part Time shift hours from 4:00 pm 8:00 pm, full 8-hour shift on Saturdays from 11:30 a.m. to 8:00 p.m. EDT.

Responsibilities include:

  • Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
  • Responding to customer concerns with urgency and ownership for resolutions.
  • Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
  • Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
  • Improving Existing Processes: Reviewing proposed changes and making recommendations.
  • Testing System Functionality: Ensuring Lucid vehicle components work optimally.
  • Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
  • Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucids information secure and confidential.

Qualifications:

  • Availability to work weekends and support flexible schedules to support customers 365 days of the year. 
  • Full time attendance during 3-week training is mandatory
  • 2+ years of experience in technical support and troubleshooting required
  • High school Diploma or GED required
  • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
  • Eagerness to take on new responsibilities.
  • Excellent communication and technical comprehension skills.
  • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
  • Skilled in navigating ambiguity in a high volume, high touch atmosphere.
  • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
  • Familiar with Mac OS
  • Flexibility to work evenings shifts, weekends, or holidays.  

Nice to have:

  • Automotive industry or Electric Vehicle (EV) experience highly desired
  • Fluent in multiple languages (Canadian French, Spanish or others).
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
 
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucids equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (hourly):

$21 - $25 USD

 
At Lucid, we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucids equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 
 

What Lucid Motors employees say

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About Lucid Motors

Sourced by ZipRecruiter

Lucid Motors is a highly innovative electric vehicle manufacturer located in Newark, CA, USA. Primarily engaged in the automotive industry, its mission is to elevate electric vehicles' standing and transform the way people travel. The company was founded in 2007 by Bernard Tse and Sam Weng as Atieva, a name under which it initially focused on battery technology. However, it pivoted towards automotive manufacturing and rebranded as Lucid Motors in 2016. The company is committed to making luxury, sustainable electric vehicles that break norms and set new standards with top-notch technology and engineering. Their mission aligns with their core values, which are centered around innovation, sustainability, and excellence. Notably, Lucid Motors launched the Lucid Air in 2020, an all-electric sedan well-received for its advanced features and impressive mileage.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2007

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