Part Time Remote Customer Support Jobs in Massachusetts

Salary: See Position Description
Location : 16 Broad Street, Nantucket MA 02554
Job Type: Part-time
Remote Employment: Flexible/Hybrid
Job Number: 00367
Department: Housing Department
Division: Housing Department
Opening Date: 07/27/2026
Closing Date: 8/9/2026 4:00 PM Eastern
Description
Town of Nantucket
Community Preservation Committee
Administrative Assistant
Essential Duties
Under the direction of the Municipal Housing Director, the Administrative Assistant provides clerical support to the Community Preservation Committee (CPC), including preparing agendas, meeting notices, and minutes in compliance with Open Meeting Law. Serves as liaison between the CPC, Town departments, State agencies, and the public. Maintains official records and updates CPC information on Town and State websites. Reviews grant applications, monitors project balances, processes invoices, and manages office operations while responding to public inquiries.
Qualifications
Associate degree and at least one (1) year of office experience, or an equivalent combination of education and experience. Proficiency in Microsoft Office and database/spreadsheet applications preferred. Must possess a valid Massachusetts Class D driver's license. Knowledge of municipal government and Massachusetts Open Meeting Law preferred.
Part-Time; 25 Hours Per Week; Non-Union; Benefits
Hourly Rate: $36.14 - $44.17
The Town of Nantucket offers a retirement pension through Barnstable County Retirement, 90% employer sponsored health insurance plan options and a diverse selection of supplemental insurance policies.
Statement of Duties: Under the administrative direction of the Municipal Housing Director, the Administrative Assistant performs clerical tasks of the Community Preservation Committee (CPC) office, which includes processing of accounts payable, administration of CPC public meetings and community distribution of CPC initiatives. The Assistant is the point of contact for the Committee and the public at large.
Supervision Required: Under the general administrative supervision of the Housing Director or designee, the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction as needed. Supervisor reviews work to remain aware of progress, work methods, and technical accuracy.
Supervisory Responsibility: The employee does not supervise other Town employees.
Confidentiality: The employee has regular access to limited confidential information in accordance with the State Public Records Law.
Accountability: Failure to meet deadlines, exercise sound judgment, or avoid errors may lead to negative public perception, legal repercussions, and financial penalties or citations imposed by the State.
Judgment: Numerous standardized practices, procedures or general instructions govern the work performed and, in some cases, may require additional interpretation. Independent judgment may occasionally be required to address unique situations, while maintaining confidentiality.
Complexity: The work consists of a variety of office duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the activity and/or the information involved.
Work Environment: Work is performed in a standard office environment. Noise or physical surroundings may be distracting. There are frequent interruptions.
Nature and Purpose of Public Contact: Relationships with co-workers and the public involve frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts. More than ordinary courtesy, tact, and diplomacy may be required to respond to requests for information or to exchange with uncooperative or uninformed persons.
Occupational Risk: Risk exposure to the employee is similar to that found in a standard office setting.
Essential duties/ responsibilities/ functions
Essential Functions:
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Government & Interagency Liaison

• Serve as the primary liaison between the municipality, the Community Preservation Committee, the Community Preservation Coalition, and other governmental entities.
• Coordinate with state agencies, municipal administration departments, public officials, and regulatory bodies on CPC-related matters.
• Communicate CPC compliance with CPA legislative requirements and related regulatory updates.
• Prepare CPC agendas, meeting notices, and minutes to ensure proper public disclosure, accessibility, and transparency and compliance with the Open Meeting Law.
• Ensure timely public access to meeting minutes, records, and government documents.

Records Management & Reporting

• Maintain complete and accurate records of CPC meeting notices, minutes, applications, reports, contracts, deed restrictions, and grant documentation.
• Prepare and submit required compliance, financial, and status reports to CPC, municipal leadership, state agencies, and oversight bodies.
• Keep CPC project information updated on the Department of Revenue website.
• Oversee and maintain the CPC webpage on the Town website to ensure accuracy, transparency, and public accessibility.

Customer Service & Public Engagement

• Serve as the primary public point of contact for CPC inquiries related to meetings, grant applications, project status, and public participation.
• Assist residents, businesses, and organizations with understanding CPC application processes, and grant application requirements.
• Coordinate and execute all administrative and logistical aspects of the CPC Annual Public Forum and Annual Town Meeting warrant articles.
• Maintain consistent communication with municipal departments to ensure clear and accessible public information.

Office Organization

• Oversee and manage the administrative operations of the CPC office, accounts payable and receivable, purchasing, and related documentation.
• Monitor office supplies and equipment; arrange maintenance and repairs as necessary.
• Process incoming and outgoing correspondence; maintain filing systems and records.
• Answer telephone inquiries, refer callers to appropriate CPC Project Managers, and follow up on citizen inquiries.

Grant Processing & Accounts Payable

• Review and record CPC grant applications to ensure completeness and compliance prior to committee review.
• Assist applicants with grant application submissions and required Project Status Report Forms.
• Schedule grant application interviews and first- and second-round CPC deliberations.
• Monitor grant balances and expenditures, report periodically to the CPC Chair.
• Review and process invoices for payment and track budgets in relation to expenditures.
• Monitor all open CPC projects in coordination with CPC Project Managers, including tracking progress, balances, completion status, and required deed restrictions.
• Perform other related duties as assigned.

Required minimum qualifications
Education and Experience: Associate degree and one or more years related work experience in an office environment; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Special Requirements
Special Requirements: Proficient computer literacy, valid Class D Massachusetts motor vehicle driver's license.
Knowledge, Abilities, and Skill
Knowledge: Understanding of Massachusetts Open Meeting and Conflict of Interest Laws. Working knowledge of common policies, practices and procedures of municipal government and applicable state and/or federal laws and regulations pertinent to position functions, very helpful. Knowledge of office software (MS Office Suite, database management and spread sheet applications) in support of department operations.
Abilities: Ability to interact effectively and appropriately with the public and other personnel, perform multiple tasks and maintain confidential information. Ability to complete multiple tasks in a timely, detailed, and accurate manner. Ability to communicate effectively and use business acumen.
Skills: Proficient skills in the operation of a personal computer and office equipment and the application of office software. Proficiency in recordkeeping and customer service skills.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.
Physical Demands: Little or no physical demands are required to perform the work. Work effort principally involves sitting and walking to perform work tasks, with intermittent periods of stooping, and standing. The employee is occasionally required to lift objects such as books, office equipment, and copy paper.
Motor Skills: Duties are largely mental rather than physical, but the job requires the application of basic motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, word processing, filing, and sorting of papers.
Visual Demands: The employee is required to read documents and reports for understanding and routinely for analytical purposes. The employee is rarely required to determine color differences.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
This is a non-benefited position