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Part Time Remote Customer Service Jobs in Silver Spring, MD

Brighter Day Services

Finance Coordinator

Towson, MD · Remote

$22/hr

THE ROLE The Finance & Admin Coordinator is a part-time remote contractor role reporting directly to the CEO. You will own the financial and administrative infrastructure of Brighter Day Services ...

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Part Time Remote Customer Service information

See Silver Spring, MD salary details

$10

$19

$27

How much do part time remote customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time remote customer service in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a part time remote customer service?

A part time remote customer service job involves assisting customers with inquiries, issues, or orders from a location outside of a traditional office, typically from home. These roles usually require strong communication skills, a reliable internet connection, and the ability to work flexible hours. Duties may include answering phone calls, responding to emails or chat messages, and helping resolve customer concerns. This job is ideal for individuals seeking work-life balance or supplementary income while working remotely.

What are the key skills and qualifications needed to thrive as a part time remote customer service representative?

To thrive as a Part Time Remote Customer Service representative, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic computer systems is often required. Exceptional patience, active listening, and self-motivation help individuals excel in a remote environment. These skills ensure efficient customer support, high satisfaction rates, and effective independent work.

What are some common challenges faced in a part time remote customer service role, and how can I prepare for them?

Part-time remote customer service roles often present challenges such as managing time effectively, staying motivated without in-person supervision, and handling a variety of customer concerns through digital channels. To prepare, it's important to establish a dedicated workspace, develop strong written and verbal communication skills, and familiarize yourself with the company's support tools and resources. Regularly checking in with your team virtually and seeking feedback can also help you stay connected and improve your performance.

Are there any legitimate part-time remote customer service jobs?

Part-time remote customer service jobs are widely available and often involve handling customer inquiries via phone, email, or chat platforms. Reputable companies typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. Job seekers should verify the legitimacy of listings and avoid positions that ask for upfront fees or personal financial information.

What are the most commonly searched types of Remote Customer Service jobs in Silver Spring, MD?

The most popular types of Remote Customer Service jobs in Silver Spring, MD are:

What are popular job titles related to Part Time Remote Customer Service jobs in Silver Spring, MD?

For Part Time Remote Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Part Time Remote Customer Service jobs in Silver Spring, MD look for?

The top searched job categories for Part Time Remote Customer Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Part Time Remote Customer Service jobs?

Cities near Silver Spring, MD with the most Part Time Remote Customer Service job openings:

Part Time Remote Customer Service jobs near you
Infographic showing various Part Time Remote Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Senior Technical Writer - SOP & Process Documentation Consultant - PT

F2Onsite

Baltimore, MD • Remote

$50 - $55/hr

Part-time

Re-posted 5 days ago

Job description

Senior Technical Writer – SOP & Process Documentation Consultant (Part-Time, Remote)

  • Part-Time-1 day per week
  • September 2026 - June 2027 with potential to extend
  • Remote - EST Preferred


Scope
We are seeking an experienced consultant to develop, standardize, and deploy SOPs across multiple departments under an approved governance charter and a SharePoint-based document repository. The consultant will work under the direction of our PMO, partnering with department leads and subject matter experts to deliver a high volume of clear, compliant, and consistently formatted procedures on a phased schedule running through June 2027.
 
Key Responsibilities

  • Draft, revise, and finalize SOPs using approved Library templates, numbering conventions, and document classifications.
  • Facilitate working sessions and interviews with subject matter experts, frontline staff, and leadership to capture accurate process detail.
  • Review existing documentation and identify content to formalize, consolidate, or retire.
  • Ensure procedures reflect applicable compliance obligations, including OSHA, ADA, CIPA, and related public agency requirements, and flag gaps for leadership review.
  • Publish approved SOPs to the SharePoint repository with correct metadata, version control, and review dates.
  • Develop rollout communications, quick reference materials, and training artifacts that support staff adoption across all locations.
  • Prepare review packages for the SOP governance process and incorporate feedback through controlled revision cycles.
  • Provide regular status reporting to the PMO, including progress, risks, and dependencies.
  • Document repeatable playbooks and coach designated staff so the Library can sustain the program after the engagement concludes.


Required Qualifications

  • Seven or more years of experience in business process documentation, SOP or policy development, or technical writing in operational environments.
  • Demonstrated delivery of a high-volume documentation portfolio, 40 or more procedures within a single program, on a fixed timeline.
  • Experience working within a formal governance or document control framework, including version control and structured approval workflows.
  • Strong facilitation, interviewing, and plain-language writing skills, with samples available on request.
  • Proficiency with Microsoft 365, including SharePoint document libraries and advanced Word.
  • Availability for scheduled virtual working sessions with Library staff during Eastern Time business hours.
  • Preferred Qualifications
  • PMP, CAPM, or comparable project management credential, or experience operating within a PMO structure.
  • Experience in public sector, library, higher education, or other multi-site public-facing environments.
  • Familiarity with security, IT service management (ITIL), or facilities operations domains.
  • Experience supporting training and change management for procedural rollouts.


Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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