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Part Time Remote Customer Service Associate Jobs in New York

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

We're primarily a remote company so you've already seen our/your office. If you want to work with ... Educate customers on product features and services. * Adhere to company protocols for smooth ...

Remotetravelcareers

Travel Customer Support

New York, NY · Remote

$18.50 - $23.75/hr

Previous experience in customer service or hospitality is a plus, but not required. Job Type: Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home * Training ...

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Part Time Remote Customer Service Associate information

What is a part time remote customer service associate?

A Part Time Remote Customer Service Associate is a professional who assists customers with inquiries, issues, or orders while working remotely, often from their home. They typically interact with customers via phone, email, chat, or social media, providing support and resolving problems. Since the position is part-time, associates usually work fewer hours than a full-time schedule, offering flexibility. This role is essential for companies that want to provide customer support outside of traditional office settings.

What are the key skills and qualifications needed to thrive as a part time remote customer service associate?

To thrive as a Part Time Remote Customer Service Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, help desk software, and basic computer proficiency are commonly required. Exceptional patience, active listening, and adaptability help associates stand out when handling diverse customer inquiries remotely. These skills ensure efficient resolution of customer issues, high satisfaction rates, and seamless remote collaboration.

What are some common challenges faced by part time remote customer service associates, and how can they be overcome?

Part-time remote customer service associates often face challenges such as managing time effectively, staying motivated without in-person supervision, and handling high volumes of customer inquiries. To overcome these, it's helpful to establish a dedicated workspace, set a consistent schedule, and use productivity tools to track tasks. Regular virtual check-ins with your team and actively participating in online training can also help you stay connected and grow your skills while working remotely.

What is the difference between Part Time Remote Customer Service Associate vs Part Time Remote Customer Support Specialist?

AspectPart Time Remote Customer Service AssociatePart Time Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Industry UsageRetail, telecommunications, service industriesTechnology, software, electronics sectors
Search & Comparison IntentCustomer service roles, entry-level remote jobsTechnical support, product assistance roles

Both roles involve remote work and customer interaction, but Customer Service Associates focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or product-specific support. The main difference lies in the nature of support provided, with specialists typically requiring more technical knowledge.

What cities in New York are hiring for Part Time Remote Customer Service Associate jobs?

Cities in New York with the most Part Time Remote Customer Service Associate job openings:

Part Time Remote Customer Service Associate jobs near you

Customer Service Representative

One Call Concepts, Inc.

Piscataway, NJ • Remote

$20/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Summary or overview of job duties:

Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.

All applicants must live within driving distance of our Piscataway, NJ office.

Full and part-time shifts available. All applicants must be able to work one of the shifts below:

Full time:

7a-4p (limited)

7:30a-4:30p (limited)

8a-5p

8:30a-5:30p

9a-6p

Part time:

6:30a-12p

9:30a-3p

12:30p-6p

All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

  • Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
  • Process web tickets and respond to web chat requests
  • Monitor EIs and call out backup messages as necessary
  • Present and discuss the products and services of the company to customers
  • Perform other duties as assigned

Job requirements

  • Minimum accurate data entry of 35 wpm
  • Ability to work independently in a high volume, detail oriented environment
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Ability to prioritize work and multi-task
  • Consistent attendance and stable work history
  • Ability to work and change with dynamic professional environment
  • Consistently meets or exceeds KPIs

Benefits

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete the application on our website HERE to apply.