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Part Time Remote Customer Service Associate Jobs in New York

Fair Harbor

Customer Service Associate

Jersey City, NJ · On-site +1

$15.25 - $21/hr

About Fair Harbor Fair Harbor reflects the effortless ease of coastal living -- laid-back and shaped by the elements. Expanding beyond its original swimwear, the brand now brings its signature

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Part Time Remote Customer Service Associate information

What is a part time remote customer service associate?

A Part Time Remote Customer Service Associate is a professional who assists customers with inquiries, issues, or orders while working remotely, often from their home. They typically interact with customers via phone, email, chat, or social media, providing support and resolving problems. Since the position is part-time, associates usually work fewer hours than a full-time schedule, offering flexibility. This role is essential for companies that want to provide customer support outside of traditional office settings.

What are the key skills and qualifications needed to thrive as a part time remote customer service associate?

To thrive as a Part Time Remote Customer Service Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, help desk software, and basic computer proficiency are commonly required. Exceptional patience, active listening, and adaptability help associates stand out when handling diverse customer inquiries remotely. These skills ensure efficient resolution of customer issues, high satisfaction rates, and seamless remote collaboration.

What are some common challenges faced by part time remote customer service associates, and how can they be overcome?

Part-time remote customer service associates often face challenges such as managing time effectively, staying motivated without in-person supervision, and handling high volumes of customer inquiries. To overcome these, it's helpful to establish a dedicated workspace, set a consistent schedule, and use productivity tools to track tasks. Regular virtual check-ins with your team and actively participating in online training can also help you stay connected and grow your skills while working remotely.

What is the difference between Part Time Remote Customer Service Associate vs Part Time Remote Customer Support Specialist?

AspectPart Time Remote Customer Service AssociatePart Time Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Industry UsageRetail, telecommunications, service industriesTechnology, software, electronics sectors
Search & Comparison IntentCustomer service roles, entry-level remote jobsTechnical support, product assistance roles

Both roles involve remote work and customer interaction, but Customer Service Associates focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or product-specific support. The main difference lies in the nature of support provided, with specialists typically requiring more technical knowledge.

What cities in New York are hiring for Part Time Remote Customer Service Associate jobs?

Cities in New York with the most Part Time Remote Customer Service Associate job openings:

Part Time Remote Customer Service Associate jobs near you

Customer Service Associate

Fair Harbor

Jersey City, NJ • On-site, Remote

$15.25 - $21/hr

Part-time

Posted 6 days ago

Job description

About Fair Harbor
Fair Harbor reflects the effortless ease of coastal living -- laid-back and shaped by the elements.
Expanding beyond its original swimwear, the brand now brings its signature comfort and versatility to year-round essentials. Every piece is made to be worn hard, sun-faded, salt-washed, and broken in by the life you live.
Since launching, the Certified B Corp brand has repurposed over 37 million recycled bottles and other sustainable fabrics into year-round essentials.
About the Role
Title: Customer Service Associate
Job Location: Remote
Reports To: Manager, Customer Experience
Schedule: Part-time, 20 hours per week. Either a Monday-Friday or Tuesday-Saturday schedule, with available shifts of 9:00 am-1:00 pm Eastern or 1:00 pm-5:00 pm Eastern.
Position Summary
We are looking for a friendly, detail-oriented and solutions-driven Customer Service Associate to join our growing team. This person will play a critical role in bringing our brand to life for every customer who reaches out. Reporting to the Manager, Customer Experience, this person will be responsible for responding to customer inquiries across email and chat, resolving order and product issues, and ensuring every interaction reflects the Fair Harbor brand. Ideal candidate is empathetic, resourceful, a clear communicator and willing to roll up their sleeves and work closely with cross-functional partners.
Responsibilities
• Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses
• Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency
• Partner closely with the warehouse and operations teams to track down order status and resolve fulfillment issues quickly
• Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions
• Identify recurring customer pain points and escalate trends to the Customer Experience and Ecommerce teams
• Monitor and respond to customer reviews to help protect and strengthen brand reputation
• Help maintain and update FAQs, macros, and help center content to keep customer-facing answers accurate and efficient
• Collaborate with the Ecommerce team to flag site or checkout issues customers report, helping ensure a smooth end-to-end shopping experience
What Success Looks Like
• Fast, accurate, and empathetic resolution of customer issues
• High customer satisfaction (CSAT) scores and low escalation rates
• Strong product knowledge reflected in confident, on-brand communication
• Proactive identification of trends that improve the overall customer experience
• Positive contribution to team culture and cross-functional collaboration

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