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About Us

The USTA New England Section, one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities. Help us in our work and mission.

The Role

If you are an ambitious, multitasking go-getter with a proven ability to thrive in a fast-paced environment while inspiring and maintaining focus among team members, we have an exceptional opportunity for you! USTA New England is actively seeking a highly organized part-time temporary Project Coordinator to play a pivotal role in coordinating, scaling, and optimizing our USTA Rewards pilot loyalty program within the tennis industry.
The ideal candidate will possess a blend of structure project management skills and a marketing background, with a specific knack for mapping and improvement user journey experiences to maximize engagement and adoption.
This is a hybrid part-time non-exempt position reporting directly to the Executive Director & CEO, scheduled to work up to 20 hours per week with an in-person expectation one time (1x) per week. Additional in-person attendance will be required for occasional events such as section programming, all-staff meetings, trainings, etc. This temporary position has an estimated end date of 11/19/2027, which will be evaluated based on performance and business need.

Join our dynamic team and contribute your organizational expertise to drive the success of this exciting initiative!

Responsibilities

• Coordinate all project-related activities with a focus on seamless collaboration among team members, resources, and necessary equipment.
• Utilize strong organizational skills to enhance the flow of information and promote clear, efficient communication among the project team.
• Serve as a primary point of contact for internal and external stakeholders, fostering strong relationships to assess and clarify project requirements, scope, and objectives.
• Ensure project satisfaction by consistently meeting needs throughout the project lifecycle.
• Proactively evaluate evolving organizational requirements and adjust project plans to ensure alignment with objectives and overall success.
• Maintain accurate and organized documentation of decisions, action items, and project milestones, ensuring transparency and informed decision-making.
• Organize, attend, and actively participate in meetings to promote collaboration and ensure various perspectives are incorporated.
• Collaborate with the project team to develop comprehensive project proposals, including realistic timelines, schedules, and budgets.
• Coordinate project schedules to ensure adherence to deadlines and milestones, utilizing project management systems.
• Create clear and compelling presentation materials to communicate project updates, progress, and key milestones.
• Implement monitoring and tracking mechanisms to assess project progress, promptly addressing or escalating any issues that arise.
• Communicate complex project information in a clear and accessible manner to a variety of audiences.
• Process project-related invoices, update budget tracking reports, and maintain organized project files for due diligence and financial reporting.

Requirements

• Mission and culture contributor: First and foremost - we seek someone committed to the mission and vision of USTA New England.
• Great organizational skills and follow-up: We seek someone who has a good foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other priorities.
• Excellent communicator: We seek someone who is skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly. This includes written and verbal communication.
• Superstar Initiative: We seek someone who is self-motivated, action-oriented, and resourceful in accomplishing their work. Someone who will do whatever it takes and is meticulous about follow through. Someone who thinks ahead and is proactive in their approach to their work.
• We Care For Our People: Beyond individual contributions, someone who has experience and enjoys brainstorming and working with others. They have a track record of steering, deploying, or engaging others towards specific outcomes. Someone who respects and embraces the diversity that each individual provides to the organization.
• Best in Class Customer Service: Beyond just answering questions, someone who has experience and enjoys problem solving and helping others. They have a track record of engaging others and have great conflict resolution skills. Someone who respects and embraces the diversity of everyone whom they encounter whether virtually or in person.
• Eagerness to Innovate: We don’t like to follow the status quo. We want members of our team to constantly innovate - find new ways to be more effective, explore processes and tools that reduce workload, tweak and build our programs and services through new ideas and concepts.
• Inclusive Collaborator: Beyond individual contributions, someone who has experience and enjoys brainstorming and working with others. They have a track record of steering, deploying, or engaging others towards specific outcomes. Someone who values and understands the diversity that each individual provides to the organization.
• Minimum qualifications:
• Must be able to travel to the Westborough, MA office at least once a week.
• High School diploma or equivalent required.
• One (1) or more years of project coordination or management experience required.
• Proficient in Google Workspace, Monday.com preferred; comfortable learning new software platforms.

If this is a role that interests you, please apply. We look forward to learning more about you and the unique experiences you would bring to this role.

Benefits

• Paid Sick Leave
• Training and development opportunities
• Flexible, hybrid work model
• Company laptop provided
• Access to discounted tennis equipment
• Access to tickets to premier tennis events

• Who will this position be working with? This position will report to the Executive Director & CEO. The coordinator will also work with staff members from other departments, other Sections, USTA National and our implementation partners as required.
• Is your team currently remote? We do have an office in Westborough, MA. This person will be required to come into the office once a week and attend in-person staff meetings throughout the year.
• How much does this position pay? How many hours is considered part-time? The position is non-exempt and paid between $18 - $22 per hour. Compensation is commensurate with experience. This position is regularly scheduled for up to 20 hours per week.
• What is USTA New England’s approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone’s voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond.

What does the hiring process consist of? The first step is to Apply!

1. Apply - applications will be accepted until June 22
2. Phone Screen - candidates advancing out of applications will be phone screened.
3. Interview - will be conducted by a multi-person panel, including the hiring manager
4. References - For finalist(s), professional references will be checked.
5. Final Offer - will be made by HR.