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Part Time Optum Call Center Jobs in Florida (NOW HIRING)

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

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Part Time Optum Call Center information

What is the difference between Part Time Optum Call Center vs Part Time UnitedHealth Group Customer Service Representative?

AspectPart Time Optum Call CenterPart Time UnitedHealth Group Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedCall center environment, customer-focused, collaborative
Employer & IndustryOptum, healthcare servicesUnitedHealth Group, healthcare insurance and services
Common Search & ComparisonYesYes

Both roles involve customer service in a call center setting within the healthcare industry, requiring similar credentials and training. The main difference lies in the specific employer and focus: Optum primarily handles healthcare services, while UnitedHealth Group Customer Service Representatives focus on insurance and benefits. Both positions are suitable for individuals seeking part-time roles in healthcare customer support.

What are the most commonly searched types of Optum Call Center jobs in Florida? The most popular types of Optum Call Center jobs in Florida are:
What cities in Florida are hiring for Part Time Optum Call Center jobs? Cities in Florida with the most Part Time Optum Call Center job openings:
Part Time Optum Call Center jobs near you

Call Center Representative

Alta Resources

Fort Myers, FL • On-site

$15 - $18.75/hr

Full-time, Part-time

Re-posted 11 days ago

Alta Resources rating

7.1

Company rating: 7.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Alta Resources is Hiring!
Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service.
When you join Alta Resources as a Call Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.
What You'll Do:
  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers.

  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.

  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:
  • Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."

  • Excellent interpersonal, verbal and written communication skills.

  • Ability to build relationships with clients, consumers and coworkers.

  • Strong organization and time management skills.

Education & Experience
  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

  • Previous work experience in customer service, sales, training, or member retention required.

  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.

  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.

  • Polished phone demeanor, tone and etiquette is required.

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