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Part Time It Helpdesk Trainee Jobs in Indiana (NOW HIRING)

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN

$15 - $16/hr

Under the direction of the IT Director, the IT Support Part-Time position will provide support of ... Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the ...

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

Under the direction of the IT Director, the IT Support Part-Time position will provide support of ... Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the ...

Ottenweller Company Inc.

IT Intern

Fort Wayne, IN · On-site

$14.75 - $19.75/hr

Summary Part Time position. Assists Information Technology department in resolving basic issues and problems by performing the below functions. Essential Duties & Responsibilities Provide first-level ...

Ottenweller Company

IT Intern (Fort Wayne, IN)

Fort Wayne, IN · On-site

$14.75 - $19.75/hr

Summary Part Time position. Assists Information Technology department in resolving basic issues and problems by performing the below functions. Essential Duties & Responsibilities Provide first-level ...

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All JobsIt Helpdesk JobsPart Time It Helpdesk Trainee JobsPart Time It Helpdesk Trainee Jobs in Indiana

Part Time It Helpdesk Trainee information

What is the difference between Part Time It Helpdesk Trainee vs Part Time IT Support Specialist?

AspectPart Time It Helpdesk TraineePart Time IT Support Specialist
CredentialsBasic IT certifications or courseworkRelevant certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level, training-focused, helpdesk settingSupport-focused, troubleshooting in office or remote
Employer UsageInternships, training programs, entry-level rolesPart-time support roles in companies or MSPs

While both roles involve assisting with IT issues, the Part Time It Helpdesk Trainee is typically an entry-level position focused on learning and training, whereas the Part Time IT Support Specialist involves more hands-on troubleshooting and support responsibilities. The trainee role is ideal for those starting in IT, while the support specialist is suited for individuals with some foundational knowledge seeking practical experience.

What cities in Indiana are hiring for Part Time It Helpdesk Trainee jobs?

Cities in Indiana with the most Part Time It Helpdesk Trainee job openings:

Part Time It Helpdesk Trainee jobs near you

IT Support PT (Kokomo)

Ivy Tech

Kokomo, IN

$15 - $16/hr

Part-time

Medical, Retirement

Posted 16 days ago

Job description

Under the direction of the IT Director, the IT Support Part-Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team, including but not limited to: support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; assist staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.

MAJOR RESPONSIBILITIES:

  • Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.

  • Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.

  • Process IT Helpdesk tickets to provide end-user support covering but not limited to, issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.

  • Utilize additional forms of communication such as phone or face-to-face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.

  • Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.

  • Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED: Campus IT Director

SUPERVISION GIVEN: None

HIRING RATE: $15.00 - $16.00/hour based on skills, experience and education.

EDUCATION: High School diploma required. Associate Degree preferred. May substitute equivalent experience and/or certifications for the degree.


EXPERIENCE AND SKILLS:

  • Must possess good customer service and organizational skills

  • Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person

  • Must be proficient with current hardware and software technology

  • Must be able to maintain professional relationships with peers and superiors

  • Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support

  • Must be dependable

  • Ability to stay calm in stressful situations

  • Ability to handle multiple competing priorities

  • Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly

  • Must be willing to work nights and weekends as needed

  • Must be willing to travel as necessary

  • Experience in a higher education environment is desirable

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

  • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

  • Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

  • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

  • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.


Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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