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The Program Supervisor of Teen Programs supports the successful operation of assigned YMCA programs by planning and implementing program activities, providing frontline staff and volunteer supervision, and ensuring high quality service to members, participants, and families. This hands-on role focuses on creating a safe, inclusive, and engaging environment that contributes to participant satisfaction and program quality. The Teen Program Supervisor works closely with the Regional Program Director and provides direct oversight of the assigned program and staff.

Culture Statement:

The culture of the Y is rooted in our Christian mission and core principles. We strive every day tocollectively embody our purpose to love, serve and transform lives. Every day we show up to Lead withLove and Serve with Purpose. We Love unconditionally - showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope - promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion - listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity - sharing our time, skills, and resources freely and with joy.We walk in Grace - showing patience and kindness, even in difficult moments. We ignite Faith - stayinggrounded in our mission, principles and purpose, inspiring others to trust in what is possible.

Demonstrating consistency in our actions, helping others see how their efforts align with a greaterpurpose. We treasure Honesty - communicating openly and truthfully, admitting mistakes when theyoccur, and honoring commitments. We honor Humility - leading with a servant's heart by prioritizing the needs of others above our own. We live with Joy - celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect - addressing everyone by name and honoring diverse perspectives and backgrounds. Wevalue Responsibility - performing every task timely with diligence and excellence and holding ourselvesaccountable by openly evaluating our performance. We engage in Service - going above and beyond in
serving others by anticipating needs and delivering exceptional experiences.

Essential Functions:

• Supervise and support part-time staff and volunteers in assigned programs, providing ongoingcoaching, problem-solving, and performance feedback.
• Ensure daily program operations run smoothly, including scheduling, preparing facility areas and supplies, communication, and on-site monitoring of program activities.
• Support training and onboarding of new team members and volunteers, modeling effective practices and YMCA values.
• Monitor program quality and participant satisfaction, addressing concerns promptly andprofessionally.
• Maintain accurate records, including attendance, audits, and incident reports in accordance withYMCA policies.
• Serve as the onsite point of contact for families, members, volunteers, and participants duringassigned program hours.
• Assist with enforcing safety, behavior, and risk management procedures in all areas of theprogram.
• Collaborate with center leadership, regional leadership, and counterparts at other centers to problem solve and plan improvements to program delivery.
• Communicate effectively with staff, participants, volunteers, and families to build positive relationships and ensure clear expectations.
• Support YMCA initiatives, events, and cross-department collaboration as needed.
• Oversee day-to-day operations of the Teen Innovation Lab, ensuring high-quality program execution during out of school time hours.
• Provide direct leadership, supervision, and support to Program Specialists and Teen Counselors assigned to teen programming.
• Support implementation and operational coordination of the Ignite Greater Summer Internship Program, including participant engagement and program logistics.
• Train and coach Teen Specialists to effectively facilitate curriculum focused on post-secondary pathways, including college, career, and workforce readiness.
• Ensure teen programming is delivered consistently and aligns with established curriculum goals, youth development outcomes, and program standards.
• Serve as the primary on-site leader for teen programming during assigned hours, addressing operational needs, staff support, and participant concerns.
• Collaborate with program leadership to enhance teen engagement opportunities, innovation lab experiences, and summer workforce development programming.
• Support planning and operational execution for expanded teen programming during summer months with schedule flexibility based on program needs.
• Foster a positive, inclusive, and engaging environment that encourages teen leadership, exploration, and post-secondary success.

Performs other duties and tasks as assigned by leadership

Qualifications:

• High school diploma or GED required.
• Minimum of 3 years' experience working in a related program delivery setting, with prior leadership or lead staff responsibilities.
• Demonstrated ability to supervise staff and manage daily program operations.
• Strong communication, active listening, and conflict resolution skills.
• Ability to model professionalism and the YMCA's core values.
• Organized and adaptable, with attention to detail and the ability to prioritize in a fast-pacedsetting.
• Experience working with children, families, or members in recreational, educational, or communityprograms is preferred.
• Proficiency with basic administrative tools and digital platforms for scheduling, reporting, and communication.

All YMCA team members are expected to maintain a current and active status for all safety, risk, andprogramming certifications defined by the YMCA of Greater Charlotte.

Working Conditions:

• Work is primarily performed in active indoor/outdoor program environments (e.g., gymnasiums,classrooms, pools, playgrounds).
• Frequent standing, walking, and physical activity; may involve lifting up to 60 lbs.
• Schedule may include morning, evening, and weekend shifts depending on program needs.
• May be required to work at multiple sites within the center or association.
• Travel in personal vehicle to other centers within association.
• Must be able to swiftly in an emergency situation.

Competencies:

1. COLLABORATION: Creates sustainable relationships within the Y and with other organizations in service to the community.
2. DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
3. EMOTIONAL MATURITY: Demonstrates ability to understand and manage emotions effectively in all situations
4. PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs