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Part Time Inbound Call Center Jobs in Chicago, IL

Medix

Licensed Insurance Agent

Chicago, IL · On-site

$23.08/hr

Keep records of all conversations in our call center database comprehensively. * Meet personal, team, and site call transfer targets. * Handle inbound calls all day, every day. Qualifications

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All JobsInbound Call Center JobsPart Time Inbound Call Center JobsPart Time Inbound Call Center Jobs in Chicago, IL

Part Time Inbound Call Center information

See Chicago, IL salary details

$13

$17

$23

How much do part time inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time inbound call center in Chicago, IL is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.80 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Chicago, IL?

The most popular types of Inbound Call Center jobs in Chicago, IL are:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

Contact Center Agent

Chicago Lighthouse for People Who Are Blind or Visually Impaired

Chicago, IL • On-site

$18.50/hr

Part-time

Retirement, PTO

Posted 2 days ago

New

Job description

STATEMENT OF PURPOSE: Contact Center Agent will be responsible for providing high quality customer service assistance for inbound calls from Illinois residents in response to appointment requests, general information inquiries and call transfers for the Illinois Secretary of State. Contact Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Adhere to the Privacy Act as it relates to the confidentiality of information gathered and released;
  • Continually maintain up-to-date knowledge of The Illinois Secretary of State regulations and policies;
  • Answer inbound appointment requests for The Illinois Secretary of State;
  • Redirect or transfer customers to additional Illinois State services utilizing established resources;
  • Utilize centralized scheduling system for Illinois residents seeking appointments at various Illinois Drivers Service Facilities;
  • Ability to empathize with customers and prioritize needs;
  • Gather information from customer and other resources as needed for problem-solving and resolution;
  • Navigate between systems and utilize all tools available to assist and service customers;
  • Will be required to complete program training, as warranted, and successfully implement that Knowledge in day-to-day operations;
  • Any other duties as deemed necessary by supervisor.

QUALIFICATIONS:

  • High School diploma or equivalent required;
  • Must be able to speak English clearly and professionally;
  • 1 to 2 years contact center experience preferred;
  • 1 to 2 years customer service experience required;
  • Bilingual English/Spanish a plus;
  • Must have intermediate computer skills and the ability to navigate through multiple data screens;
  • Must have excellent communication skills and be able to multi-task;

Employee Benefits

  • 10 days paid vacation
  • 12 paid holidays
  • 6 sick days accrued over the year
  • Employee recognition events
  • Company matched 401(k) plan
  • Reasonably priced delicious food options on site (except at Glenview location)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.


Part Time Employees working between 5-6 hours Monday - Friday;
During first 30 days (8 am - 1 pm);
after training period (7am - 12 PM);