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Part Time Inbound Call Center Jobs in Boston, MA

The Edinburg Center, Inc.

Skills Trainer

Billerica, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center, Inc.

Skills Trainer

Lowell, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center, Inc.

Skills Trainer

Lynnfield, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center, Inc.

Skills Trainer

Boston, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center, Inc.

Skills Trainer

Holliston, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center, Inc.

Skills Trainer

Melrose, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

The Edinburg Center, Inc.

Skills Trainer

Hamilton, MA · On-site

Must have a valid driver's license, reliable transportation, and must meet The Edinburg Center ... We offer an excellent benefits package for both full and part-time staff, including; health and ...

Ascentria Care Alliance

Skills Trainer

Brockton, MA · On-site

$26.50 - $46/hr

Help us Build a Thriving New England! - Part Time in Brockton Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children ...

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Part Time Inbound Call Center information

See Boston, MA salary details

$13

$18

$25

How much do part time inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for part time inbound call center in Boston, MA is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $19.86 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Boston, MA?

The most popular types of Inbound Call Center jobs in Boston, MA are:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,165 per year, or $18.8 per hour.

Customer Support Specialist - Part-time

Eastern Bank

Wakefield, MA • On-site

$21/hr

Part-time

Retirement

Re-posted 16 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description


This role requires a hybrid schedule in our Wakefield, MA office
Starting Rate: $21.00
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.
Customer Support Specialist I: This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment.
Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bank products, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.
Responsibilities:
Customer Support Specialist I: Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
Customer Support Specialist I:
  • Must maintain a detailed knowledge base of bank's basic products, services, policies, procedures, maintenance, and regulatory requirements. Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
  • Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
  • Ensures effective customer communication by utilizing superior verbal and written skills.
  • Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
  • Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:
Customer Support Specialist II & III: Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)
Education and Experience:
Customer Support Specialist I
  • Associate's degree or related knowledge/skills base gained through experience preferred.
  • Customer Service background preferred.
  • Call Center experience preferred
  • Service and sales background a plus
  • PC and data entry skills required
  • Proven previous job stability a must

Skills/Knowledge:
Customer Support Specialist I
  • Excellent written communication skills
  • Excellent verbal and listening skills including good grammar, tone of voice and diction
  • Ability to work effectively with others in a diverse population
  • Punctuality and consistent work attendance is required
  • Bilingual a plus

Working Conditions:
  • Must be flexible and adaptable about work schedules, which may include evenings and weekends
  • Must have the ability to use a headset and sit for long periods of time
  • Must be able to work in a fast paced, high volume work environment
  • Moderate to high noise level

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

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