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Part Time Inbound Call Center Jobs in Baltimore, MD

Lap of Love

Part-Time House Call Veterinarian

Laurel, MD · On-site

$65K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Central Maryland ...

Lap of Love

Part-Time House Call Veterinarian

Columbia, MD · On-site

$65K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Central Maryland ...

PharmaCann

Budtender Part Time

Westminster, MD · On-site

$17/hr

The Part Time Budtender is responsible for creating a world-class customer experience for all ... to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual ...

PharmaCann

Budtender Part Time

Silver Spring, MD · On-site

$17/hr

The Part Time Budtender is responsible for creating a world-class customer experience for all ... to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual ...

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All JobsInbound Call Center JobsPart Time Inbound Call Center JobsPart Time Inbound Call Center Jobs in Baltimore, MD

Part Time Inbound Call Center information

See Baltimore, MD salary details

$12

$17

$22

How much do part time inbound call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for part time inbound call center in Baltimore, MD is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Baltimore, MD?

The most popular types of Inbound Call Center jobs in Baltimore, MD are:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,821 per year, or $17.2 per hour.

Information Center Technician

Prince George's Community College

Largo, MD • On-site

Part-time

Retirement, PTO

Re-posted 16 days ago

Job description

Job Vacancy Announcement
Position Information
Position Title
Information Center Technician
Position Type
Staff
Department
STUDENT AFFAIRS
FLSA
Non-Exempt
Union/Non Union
Union
Full Time or Part Time
Part Time
Grade
7
Salary Range
Hiring Salary Range
$19.20-$21.12/Annually
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary
Regular
Job Description Summary
Serve as initial point of contact for prospective students, current students, and visitors who contact the college via the telephone, in-person, or on the internet. Responsible for telemarketing initiatives and providing data and reports reflecting volume and activities.
Minimum Qualifications
EDUCATION AND EXPERIENCE
  • High School diploma, GED, or equivalent required.
  • Three years of related experience or required course work/certification and or specialized skills/training.
  • Experience working in a call center or a high-volume customer service company, business, or higher education institution preferred
  • Associate degree preferred.

Criteria
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.
ESSENTIAL DUTIES
  • Serves as the initial point of contact for students who utilize the telephone, or internet for general information about the college.
  • Provides support for students attempting to use the college's online registration system, owl link, owl mail by helping them understand the online process and by researching obstacles encountered by the students in their efforts to enroll at a distance.
  • Answers questions and provides pertinent information to prospective and current students, parents and others making inquiries and makes appropriate referrals to other college departments and offices.
  • Provides exemplary customer service by maintaining a broad knowledge base of the college and its offerings in order to deal effectively with a diverse student body and college community.
  • Projects a positive image of the college in general and of the Student Services cluster.
  • Assists prospective and current students with form completion, scheduling and other tasks related to completion of the enrollment process.
  • Supports other college departments as necessary with activities designed to increase college enrollment and retention.
  • Maintains computer proficiency in a networked PC environment in order to assist with the support of web-based registration services to credit and non-credit students.
  • Explains procedures to students requesting any related services provided by the office such as transcripts, enrollment verification, demographic updates and processes appropriate paperwork to accomplish these tasks.
  • Works collaboratively with other offices, such as Advising and Student Accounting, to assist in the resolution of student problems and to expedite the enrollment process whenever possible.
  • Assists with the office's documentation of activities by generating reports and data in a systematic way as requested on a weekly, monthly, and annual timeline.
  • Performs other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of producing typewritten materials accurately and in a timely manner.
  • Ability to perform detailed work independently, as well as, in a team environment.
  • Demonstrated good customer relations skills.
  • Ability to maintain accurate records and files.
  • Demonstrated knowledge in the use of Microsoft Office Suite (including Word, PowerPoint, Access and Excel).
  • Data entry skills.
  • Ability to work under pressure.
  • Demonstrated maturity in judgment.
  • Ability to develop and maintain cordial, cooperative working relationships.

Job Requirements
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle, or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, or grasping.
SPECIAL REQUIREMENTS
  • Must be able to work a flexible work schedule. Flexible work schedule includes evening and weekends.
  • Ability to communicate effectively in spoken and written standard English.
  • As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
  • A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

ACCOMMODATIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George's Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the ECT department
Is Background Check Required?
Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?
No
Posting Detail Information
Posting Number
PGCC239311/12
Open Date
07/20/2026
Close Date
Open Until Filled
Yes
Background Check Statement
Prince George's Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.
Special Instructions to Applicants
This position offers a comprehensive benefits package, including paid time off and retirement plan offerings.
Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

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