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Part Time Inbound Call Center Jobs in Illinois (NOW HIRING)

Tstc

Workforce Trainer, Part Time

Campus, IL · On-site

$50/hr

Opportunity for steady, consistent part-time hours, with flexible scheduling throughout the week and evening availability needed. Pay Rate: $50.00/hr Essential Functions * Employee will demonstrate ...

Tstc

Workforce Trainer, Part Time

Campus, IL · On-site

This position is an entry point for the pool of qualified applicants to be selected for anticipated part-time temporary positions working under the guidance of the Texas State Technical College ...

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How much do part time inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time inbound call center in Illinois is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Illinois?

The most popular types of Inbound Call Center jobs in Illinois are:

What cities in Illinois are hiring for Part Time Inbound Call Center jobs?

Cities in Illinois with the most Part Time Inbound Call Center job openings:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Illinois as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,934 per year, or $16.8 per hour.

Customer Service Call Representative

Pace Suburban Bus

Markham, IL • Hybrid

$18/hr

Part-time

Re-posted 2 days ago

Job description

Job Description:

Under the direction of the Supervisor of Customer Relations, the Customer Relations Call Representative is responsible for answering and handling all English-speaking customer calls pertaining to paratransit, and fixed route that come into Pace Customer Relations, creating incident reports, and retrieving and responding to voicemails. Key functions include:

  1. Providing professional, courteous customer service in all communications with customers, and facilitating timely resolution of complaints. 

  2. Completing all written and verbal complaint responses on behalf of Pace. 

  3. Disseminating to and following up on customer complaints with appropriate Pace departments. 

  4. Performing other duties as assigned or required.

Qualifications

Education:

Must have at minimum a high school diploma or equivalency. 

Experience:

1-3 years' experience in customer service or call center environment preferred, with a good work record.

Proficiencies:

Must have proficient computer skills including a good working knowledge of Microsoft Office suite programs and the ability to learn the Customer Relations computer program. 

Must demonstrate good verbal and written communication skills and good time management skills; must be able to follow directions.

Must demonstrate excellent interpersonal skills along with patience and a positive attitude; and must be both detailed and customer-service oriented.

Physical Requirements:

This role requires sitting for extended periods, typing on a computer, and answering phone calls.

Working Conditions:

This position is based on an office setting, with standard office equipment, including a computer, phone, and desk space. 

This position is not eligible for a hybrid work schedule or remote work.

Salary:

$18/hr

This is a part-time position. 

BENEFITS SUMMARY

Pace, the Suburban Bus Division of the Regional Transportation Authority ("Pace"), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.

As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.

Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at devlin.collins@pacebus.com. 

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