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Part Time Inbound Call Center Jobs in Illinois (NOW HIRING)

Ray Auto Group

BDC Rep / Appointment Setter

Fox Lake, IL · On-site

$17 - $19/hr

Call center experience * Fast Paced Environment * Good verbal and written communication skills ... Part Time * 2-3 Required Evenings * CLOSED SUNDAY Compensation * $17-19/hr Salary + Commission ...

Medix

Licensed Insurance Agent

Chicago, IL · On-site

$23.08/hr

Keep records of all conversations in our call center database comprehensively. * Meet personal, team, and site call transfer targets. * Handle inbound calls all day, every day. Qualifications

Alarm Systems Inc

Customer Service Agent

Quincy, IL · On-site

$15/hr

Employment Type: Part-Time, Full-Time Shift: Second Shift (3p-11p), Third Shift (11p-7a), Set ... Customer Service Experience: 1+ year in a call center, receptionist role, or customer-facing ...

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How much do part time inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time inbound call center in Illinois is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Illinois?

The most popular types of Inbound Call Center jobs in Illinois are:

What cities in Illinois are hiring for Part Time Inbound Call Center jobs?

Cities in Illinois with the most Part Time Inbound Call Center job openings:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Illinois as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,934 per year, or $16.8 per hour.

Customer Service Representative - Food Services Call Center, Part-time, Rotating

Northwestern Memorial Healthcare

Woodstock, IL • On-site

$17.25/hr

Part-time

Retirement

Re-posted 11 days ago

Northwestern Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 390 frontline employees who took The Breakroom Quiz

127th of 889 rated healthcare providers

Job description

Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Food Services Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Food Services Customer Service Representative provides scheduling, registration, and customer service functions at Northwestern Medicine. Ensures highest level of customer service is proved to the NM workforce and any external clients.
Responsibilities:
Department Operations
  • Answers the telephone in a courteous, professional manner; consistently demonstrating excellent customer service. Screens and directs calls that come into the department Takes messages and relays information accurately.
  • Shows familiarity with customer base and key customer needs. Interacts with customers, clients and clinical staff members to resolve problems/questions about services to be delivered.
  • Shows familiarity with customer needs in order to schedule correct services for each service request.

Communication and Teamwork
  • Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
  • Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
  • Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.

Service Excellence
  • Displays a friendly, approachable, professional demeanor and appearance.
  • Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
  • Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
  • Supports a "Safety Always" culture.
  • Maintaining confidentiality of employee and/or patient information.
  • Sensitive to time and budget constraints.
  • Performs other duties, as assigned.

Qualifications
Required
  • High school graduate or equivalent.
  • Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
  • 1 year of customer service, preferably in a medical office setting.
  • Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
  • Ability to work independently.

Preferred
  • N/A

Additional Information
All your information will be kept confidential according to EEO guidelines.
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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