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Part Time Inbound Call Center Jobs in Illinois (NOW HIRING)

Ray Auto Group

BDC Rep / Appointment Setter

Fox Lake, IL · On-site

$17 - $19/hr

Call center experience * Fast Paced Environment * Good verbal and written communication skills ... Part Time * 2-3 Required Evenings * CLOSED SUNDAY Compensation * $17-19/hr Salary + Commission ...

Ray Auto Group

BDC Rep / Appointment Setter

Fox Lake, IL · On-site

$17 - $19/hr

Call center experience * Fast Paced Environment * Good verbal and written communication skills ... Part Time * 2-3 Required Evenings * CLOSED SUNDAY Compensation * $17-19/hr Salary + Commission ...

Tstc

Workforce Trainer, Part Time

Campus, IL

$50/hr

Opportunity for steady, consistent part-time hours, with flexible scheduling throughout the week and evening availability needed. Pay Rate: $50.00/hr Essential Functions * Employee will demonstrate ...

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Part Time Inbound Call Center information

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How much do part time inbound call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for part time inbound call center in Illinois is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Illinois?

The most popular types of Inbound Call Center jobs in Illinois are:

What cities in Illinois are hiring for Part Time Inbound Call Center jobs?

Cities in Illinois with the most Part Time Inbound Call Center job openings:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Illinois as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,934 per year, or $16.8 per hour.

Customer Delight Representative

Des Plaines, IL

Feldco Factory Direct
201 - 500 employees
Learn more about Feldco Factory Directexternal

$15.50 - $21.25/hr

Part-time

Re-posted 17 days ago

Feldco rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description

Feldco is a leading home renewal company specializing in delighting our customers through our products: windows, siding, and doors.

Job Description


We are looking for Customer Delight Representatives (CDR) to join our successful, highly-motivated team at Feldco, The Midwest's #1 Window, Siding and Door Replacement Company. For almost 40 years there has been one goal at Feldco: to transform your home through beautiful and dependable products delivered with outstanding service.


Job Description:

  • Positions are part-time hours with different shifts available.
  • The Feldco Call Center is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need you to help with our continued growth!
  • The CDR role at Feldco is a hands-on role that requires direct customer contact and phone work as well as database administration work. The role also involves direct, clear and concise communications with other Feldco departments to resolve any outstanding customer issues.


Responsibilities include:

  • Manage all inbound customer service calls to assist customers with timely and accurate answers
  • Respond to customer inquiries by telephone, email or direct mail
  • Schedule and enter sales appointments for estimates
  • Superior coordination with other departments including Sales, Production, Finance, etc.
  • Set service appointments and handle new customer service inquiries
  • Process Finance applications
  • Answering web lead inquiries (e-mail and outbound phone exchanges with customers)
  • Ability to use internet maps to help product specialists
  • Communication with Feldco Product Specialist, Fulfillment employees and other Feldco staff is also critical.



What can Feldco Offer You?


Leadership - We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market


Growth - We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets


Advancement - We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development


Security - We operate profitability and are enhancing the benefits and care of our employees


Professionalism - We are investing heavily in quality improvements and establishing industry-best operations


Teamwork - We are focused on assisting each other and working together to take care of our customers

Qualifications

Qualifications:

  • High school diploma or equivalent required
  • Organizational skills and outstanding oral and written communication abilities are required
  • Proficient PC skills (Word, Excel)
  • 35+ WPM
  • Ability to work in a fast paced and demanding environment
  • Key skills include, but are not limited to, using a multi-call phone systems, data entry and sales skills

Preferred Qualifications:

  • Bi-lingual preferred, but not necessary
  • Call Center experience (Minimum one year)

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