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Part Time Helpdesk Support Jobs in Springfield, VA

TSTC

Part-Time IT Support Assistant

Arlington, VA · On-site

$18 - $30/hr

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month ... Experience with any ticketing or help desk system is a plus * Reliable internet connection and a ...

System One

Be Seen First

Part Time Receptionist

Reston, VA · On-site

$18/hr

... office support activities including answering incoming calls and filing. * Assist consultants with copying and collating work. * Assist in the preparation of presentations and handouts. * Help ...

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All JobsPart Time Helpdesk Support JobsPart Time Helpdesk Support Jobs in Springfield, VA

Part Time Helpdesk Support information

See Springfield, VA salary details

$13

$24

$35

How much do part time helpdesk support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for part time helpdesk support in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by part-time helpdesk support staff, and how can they be managed effectively?

Part-time helpdesk support staff often face the challenge of staying up-to-date with ongoing issues and updates due to their limited hours. Effective communication with full-time team members and using detailed ticketing systems can help bridge this gap. Additionally, managing high call volumes during peak periods may require strong organizational skills and prioritization. Regular training and clear documentation also help part-time staff stay informed and provide consistent support.

What are part time helpdesk support jobs?

Part time helpdesk support jobs involve assisting customers or employees with technical issues related to computer systems, software, hardware, or network connectivity on a part-time basis. Responsibilities typically include answering support tickets, troubleshooting problems, providing instructions, and escalating complex issues to higher-level technicians. These roles are common in IT departments across various industries and are ideal for individuals seeking flexible work hours or balancing other commitments. Part time helpdesk support staff often communicate via phone, email, or chat, and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Part Time Helpdesk Support, and why are they important?

To thrive as a Part Time Helpdesk Support, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and manage multiple requests. These skills and qualities ensure quick issue resolution, high customer satisfaction, and smooth IT operations.

What is the difference between Part Time Helpdesk Support vs Part Time IT Support?

AspectPart Time Helpdesk SupportPart Time IT Support
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more specialized depending on role
Work EnvironmentHelpdesk desks, remote support, customer-facingTechnical environments, server rooms, remote troubleshooting
Employer UsageCustomer service, internal support teamsIT departments, managed service providers
Search & Comparison IntentFocus on user support, troubleshooting, customer interactionTechnical problem-solving, system maintenance

Part Time Helpdesk Support primarily involves assisting users with technical issues, often in customer service or internal support roles. Part Time IT Support may include broader technical tasks like system maintenance and network troubleshooting. Both roles require similar certifications and work environments, but their focus and daily tasks differ slightly.

What cities near Springfield, VA are hiring for Part Time Helpdesk Support jobs? Cities near Springfield, VA with the most Part Time Helpdesk Support job openings:
Part Time Helpdesk Support jobs near you
Part-Time IT Support Assistant

Part-Time IT Support Assistant

TSTC

Arlington, VA • On-site

$18 - $30/hr

Part-time

Posted 21 days ago

Job description

Who Are We?

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment is our commitment to our employees, to our teams, and to our clients. 


WHAT WE'RE LOOKING FOR:
TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Candidates must reside within a reasonable commuting distance to Arlington, VA. 

Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address. 

Basic Qualifications
  • 6 months to 2 years of experience in an IT support or customer service role
  • Basic understanding of Windows 10/11 operating systems
  • Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
  • Strong verbal and written communication skills
  • Ability to follow documented procedures accurately and consistently
  • Comfortable working in a remote environment with minimal supervision
  • Strong organizational skills and ability to manage multiple priorities
  • Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
  • Experience with any ticketing or help desk system is a plus
  • Reliable internet connection and a dedicated workspace for remote work
Security Clearance and Where You'll Work
    • Applicants selected must be a U.S. Citizen.
    • Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
    • Position is 75% remote, but does require regular in office visits in Arlington, VA. 
    • Candidates must reside within a reasonable commuting distance to Arlington, VA. 
$18 - $30 an hour
Benefits at TSTC

Competitive Hourly Rates - Great pay and personal and team merit bonuses

Team Events - ERG memberships, virtual and in person events, and company contests

Flexible Work Options - Remote work allowed, flexible schedules, and telework opportunities. (varies per position)

Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.

As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected] or call us at (276) 496-4458.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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TSTC Robotics logo

About TSTC Robotics

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

11 - 50 Employees

Headquarters location

Waco, TX, US

Year founded

1991

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