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Part Time Helpdesk Support Jobs in Virginia (NOW HIRING)

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk ... Knowledge of automated system customer support methods and techniques to include troubleshooting ...

The Gardner School

Part Time Support Teacher

Manassas, VA

$16.35 - $20.20/hr

Join our team as a Part Time Support Teacher at The Gardner School of Manassas! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

The Gardner School

Part Time Support Teacher

Manassas, VA · On-site

$16.35 - $20.20/hr

Join our team as a Part Time Support Teacher at The Gardner School of Manassas! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

Town of Ajax

Part Time Inclusion Support

Mclean, VA

$19 - $20.66/hr

Develops and implements a daily/weekly action plan that will fully accommodate the support needs of ... help ensure fairness and equity. Please note that AI is not used to screen candidates or make ...

CVS Health

District Support Pharmacist Part Time

Reston, VA · On-site

$60.50 - $72.75/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

CVS Health

District Support Pharmacist Part Time

Roanoke, VA · On-site

$57.25 - $68.75/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

CVS Health

District Support Pharmacist Part Time

Richmond, VA · On-site

$57.75 - $69.25/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

CVS Health

District Support Pharmacist Part Time

Richmond, VA · On-site

$57.75 - $69.25/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

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Part Time Helpdesk Support information

What are some common challenges faced by part-time helpdesk support staff, and how can they be managed effectively?

Part-time helpdesk support staff often face the challenge of staying up-to-date with ongoing issues and updates due to their limited hours. Effective communication with full-time team members and using detailed ticketing systems can help bridge this gap. Additionally, managing high call volumes during peak periods may require strong organizational skills and prioritization. Regular training and clear documentation also help part-time staff stay informed and provide consistent support.

What are part time helpdesk support jobs?

Part time helpdesk support jobs involve assisting customers or employees with technical issues related to computer systems, software, hardware, or network connectivity on a part-time basis. Responsibilities typically include answering support tickets, troubleshooting problems, providing instructions, and escalating complex issues to higher-level technicians. These roles are common in IT departments across various industries and are ideal for individuals seeking flexible work hours or balancing other commitments. Part time helpdesk support staff often communicate via phone, email, or chat, and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Part Time Helpdesk Support, and why are they important?

To thrive as a Part Time Helpdesk Support, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and manage multiple requests. These skills and qualities ensure quick issue resolution, high customer satisfaction, and smooth IT operations.

What is the difference between Part Time Helpdesk Support vs Part Time IT Support?

AspectPart Time Helpdesk SupportPart Time IT Support
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more specialized depending on role
Work EnvironmentHelpdesk desks, remote support, customer-facingTechnical environments, server rooms, remote troubleshooting
Employer UsageCustomer service, internal support teamsIT departments, managed service providers
Search & Comparison IntentFocus on user support, troubleshooting, customer interactionTechnical problem-solving, system maintenance

Part Time Helpdesk Support primarily involves assisting users with technical issues, often in customer service or internal support roles. Part Time IT Support may include broader technical tasks like system maintenance and network troubleshooting. Both roles require similar certifications and work environments, but their focus and daily tasks differ slightly.

What are the most commonly searched types of Helpdesk Support jobs in Virginia? The most popular types of Helpdesk Support jobs in Virginia are:
What cities in Virginia are hiring for Part Time Helpdesk Support jobs? Cities in Virginia with the most Part Time Helpdesk Support job openings:
Part Time Helpdesk Support jobs near you
Part-Time Help Desk Technician

Part-Time Help Desk Technician

Koniag, Inc.

Arlington, VA • On-site

$28 - $32/hr

Part-time

Posted 20 days ago

Job description

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
  • Tier II technicians are the primary POC for incident and problem resolution and escalation.
  • Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
  • Ensure Information Assurance (IA) requirements are met for all devices.
  • Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
  • Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
  • Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
  • Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
  • Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
  • Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
  • Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
  • Working knowledge of and experience working with Active Directory.
  • Working knowledge of and experience working with local and secure networks.
  • Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
  • Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
  • Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
  • Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Clearance Required:
  • Secret Clearance required

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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