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Part Time Helpdesk Support Jobs in Virginia (NOW HIRING)

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by ... This is a PART-TIME, onsite, hourly position (approximately 30 hours/week, M-F), located in our ...

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk ... Knowledge of automated system customer support methods and techniques to include troubleshooting ...

The Gardner School

Part Time Support Teacher

Manassas, VA · On-site

$16.35 - $20.20/hr

Join our team as a Part Time Support Teacher at The Gardner School of Manassas! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

The Gardner School

Part Time Support Teacher

Manassas, VA · On-site

$16.35 - $20.20/hr

Join our team as a Part Time Support Teacher at The Gardner School of Manassas! We have an exciting ... Help maintain classroom cleanliness, organization, and routine. * Communicate respectfully and ...

Search Solution Group

Be Seen First

Part Time Receptionist

Leesburg, VA · On-site

$20 - $23/hr

This is a fully onsite position supporting a team and serving as the first point of contact for ... Help keep the office organized and running smoothly Qualifications * Strong Microsoft Outlook and ...

CVS Health

District Support Pharmacist Part Time

Covington, VA · On-site

$49.75 - $59.75/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

CVS Health

District Support Pharmacist Part Time

Richmond, VA · On-site

$57.75 - $69.25/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

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All JobsPart Time Helpdesk Support JobsPart Time Helpdesk Support Jobs in Virginia

Part Time Helpdesk Support information

What are some common challenges faced by part-time helpdesk support staff, and how can they be managed effectively?

Part-time helpdesk support staff often face the challenge of staying up-to-date with ongoing issues and updates due to their limited hours. Effective communication with full-time team members and using detailed ticketing systems can help bridge this gap. Additionally, managing high call volumes during peak periods may require strong organizational skills and prioritization. Regular training and clear documentation also help part-time staff stay informed and provide consistent support.

What are part time helpdesk support jobs?

Part time helpdesk support jobs involve assisting customers or employees with technical issues related to computer systems, software, hardware, or network connectivity on a part-time basis. Responsibilities typically include answering support tickets, troubleshooting problems, providing instructions, and escalating complex issues to higher-level technicians. These roles are common in IT departments across various industries and are ideal for individuals seeking flexible work hours or balancing other commitments. Part time helpdesk support staff often communicate via phone, email, or chat, and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Part Time Helpdesk Support, and why are they important?

To thrive as a Part Time Helpdesk Support, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and manage multiple requests. These skills and qualities ensure quick issue resolution, high customer satisfaction, and smooth IT operations.

What is the difference between Part Time Helpdesk Support vs Part Time IT Support?

AspectPart Time Helpdesk SupportPart Time IT Support
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more specialized depending on role
Work EnvironmentHelpdesk desks, remote support, customer-facingTechnical environments, server rooms, remote troubleshooting
Employer UsageCustomer service, internal support teamsIT departments, managed service providers
Search & Comparison IntentFocus on user support, troubleshooting, customer interactionTechnical problem-solving, system maintenance

Part Time Helpdesk Support primarily involves assisting users with technical issues, often in customer service or internal support roles. Part Time IT Support may include broader technical tasks like system maintenance and network troubleshooting. Both roles require similar certifications and work environments, but their focus and daily tasks differ slightly.

What are the most commonly searched types of Helpdesk Support jobs in Virginia? The most popular types of Helpdesk Support jobs in Virginia are:
What cities in Virginia are hiring for Part Time Helpdesk Support jobs? Cities in Virginia with the most Part Time Helpdesk Support job openings:
Part Time Helpdesk Support jobs near you
Helpdesk Support Specialist

Helpdesk Support Specialist

Team Velocity

Herndon, VA

$16/hr

Part-time

Posted 3 days ago

Job description

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. You have a keen ability to translate technical jargon and concepts to non-technical users.

This is a PART-TIME, onsite, hourly position (approximately 30 hours/week, M-F), located in our Herndon, VA office. Candidates must reside within daily commuting distance of our Herndon location.

Responsibilities
  • Serve as the first line of support for incoming IT requests via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Assist users with account setup, password resets, and access to systems or applications.
  • Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing.
  • Escalate complex problems to Level 2/3 support teams when necessary.
  • Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment.
  • Provide end-user training and guidance on company systems and applications.
  • Maintain compliance with IT security and data protection policies.
  • Participate in routine system maintenance, updates, and IT projects as assigned.

Qualifications

  • Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • Experience: 1-2+ years of IT support/helpdesk experience, preferred
  • Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications
  • Familiarity with networks, Active Directory, VPN, and remote desktop tools
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills with a customer-service orientation
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment

COMPENSATION
This is a part-time, hourly position ($16/hour), approximately 30 hours/week M-F, located in our Herndon, VA office.

NEXT STEPS
If you meet the requirements and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. NO PHONE CALLS PLEASE.

ABOUT TEAM VELOCITY
Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

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