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Join Beacon Community Services as a Receptionist & Navigator and play an important role in creating a welcoming, responsive first impression at the SHOAL Centre. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and brings strong judgment, organization, and professionalism to every interaction. You will help connect community members to the right supports while contributing to a collaborative team that values service, respect, and meaningful community impact. 

Days/Hours of Work: Monday to Friday 8:30 am to 12:30 pm (20 hours per week) 

Closing Date: Applications will be accepted until the position is filled

POSITION SUMMARY: 

Reporting to the Manager of SHOAL Centre, the Receptionist & Navigator is the first point of contact at the SHOAL Centre. This role sits at the reception desk and plays a critical navigation function by welcoming community members, responding to inquiries, and directing individuals to the appropriate staff member or service based on their needs. 

This is a fastpaced, publicfacing role requiring strong judgment, adaptability, and the ability to manage multiple competing priorities. The Receptionist / Navigator supports both frontdesk operations and service navigation by documenting resource and referral requests and ensuring accurate, timely information flow within the Centre. 

KEY RESPONSIBILITIES: 

Front Desk & Reception  

• Welcome and assist clients, visitors, and community members in a professional, respectful, and friendly manner 
• Answer incoming phone calls, respond to general inquiries, and route calls appropriately 
• Support program registration and participant signin 
• Maintain a welcoming, organized, and professional reception area 
• Perform general clerical and administrative tasks, including data entry for reporting and filing, surveys, etc.

Navigation & Intake Support 

• Provide clear direction to clients regarding which staff member or program can best support their needs 
• Use judgment to assess the urgency of requests (e.g., immediate vs. nonurgent) and respond accordingly 
• Document all resource and referral requests received at reception, including where and to whom clients were referred 
• Support consistent information sharing by accurately recording interactions and outcomes 

Administrative Support 

• Enter and maintain accurate data related to client inquiries, referrals, and registrations 
• Support program administration as required 
• Assist with other reception and administrative duties as assigned to meet evolving operational needs 
• Collaborate with other members of the SHOAL team  

EDUCATION AND EXPERIENCE: 

• Experience in a receptionist, administrative, customer service, or community-based setting 
• Experience working in a fast paced, public facing environment
• Experience with data entry, records management, or intake documentation 

 SKILLS AND ABILITIES: 

• Strong interpersonal and communication skills, with the ability to interact respectfully with diverse populations 
• Excellent organizational skills and the ability to manage multiple competing priorities 
• Sound judgment and decision-making skills, particularly when assessing urgency and next steps 
• Comfort working in a dynamic environment with frequent interruptions 
• Proficiency with basic office technology (phones, email, data entry systems, Microsoft Office or similar) 
• High level of professionalism, discretion, and respect for confidentiality 
• Ability to work collaboratively as part of a team while also working independently at the front desk 

ADDITIONAL INFORMATION: 

Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly: 

• All successful applicants must consent to a Solicitor General's Criminal Record Check. 
• All successful applicants are required to disclose their COVID-19 vaccination status upon hire.  Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces. 

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